HP Integrity rx1620 Installation Guide, Second Edition - HP Integrity rx1620 - Page 9

Where to Get Help, Step 3.

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About This Document Where to Get Help • The product number of your server. This can be found on the identification label, which is found at the front of the unit (typically AB430A). • The serial number of your server. This can be found on the identification label. Step 3. Become familiar with your system configuration: • Are you using the LAN, RS232, or web interface to monitor the server? • How many processors, DIMMs, and PCI cards have been installed? • What versions of processor, memory, and PCI cards are used and where are they installed? • What accessories are installed? Step 4. Determine the following: • Which firmware versions are in use? • When did the problem start? • Have recent changes been made to the system? • Which operating system and version is in use? Chapter 1 9

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About This Document
Where to Get Help
Chapter 1
9
•
The product number of your server. This can be found on the identification label, which is found
at the front of the unit (typically AB430A).
•
The serial number of your server. This can be found on the identification label.
Step 3.
Become familiar with your system configuration:
•
Are you using the LAN, RS232, or web interface to monitor the server?
•
How many processors, DIMMs, and PCI cards have been installed?
•
What versions of processor, memory, and PCI cards are used and where are they installed?
•
What accessories are installed?
Step 4.
Determine the following:
•
Which firmware versions are in use?
•
When did the problem start?
•
Have recent changes been made to the system?
•
Which operating system and version is in use?