HP Integrity rx1620 Installation Guide, Second Edition - HP Integrity rx1620 - Page 75
Producing a Support Ticket, screen. For example
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Troubleshooting Running Diagnostic Software Tools Producing a Support Ticket To produce a complete record of your system's configuration and test results, you must create a support ticket. This is a simple text file that contains essential information and is designed to assist your local or HP support agent. To produce a support ticket, from the Welcome to e-DiagTools Menu: Step 1. Start e-DiagTools and select Run e-DiagTools for IPF from the main menu. Step 2. Select 2 - Run e-DiagTools Basic System Test (BST) to run the basic diagnostics on your system, if you have not already done so. e-DiagTools scans your system. The configuration description displays on the screen when the configuration detection phase is complete. Step 3. Select 2 - Continue test to run the rest of the basic diagnostics test. The results will display on the screen. For example: e-DiagTools for IPF rev. A.01.39 (c) Hewlett-Packard Company, 2002 Test Results Tests passed. No errors found. If you still experience problems with your system, try the following: 1. Power off and restart your system. 2. Update the system's firmware. 3. Back up your data and contact your HP Support Agent for more advice. 1-Help 2-Advanced 3-Exit 4-Support Ticket Step 4. After the test is complete, press 4. The support ticket will display on the screen. For example: HEWLETT-PACKARD e-DiagTools Support Ticket Your system: HP - rx1620 Diagnostic: System Test Passed Date/Time: 05/01/2003 14:37:41 • The support ticket is a screen that displays a complete record of the test results and the system's configuration. It is the most effective way of communicating this essential information to your support provider. Chapter 4 75