HP Integrity rx1620 Installation Guide, Second Edition - HP Integrity rx1620 - Page 77

Using Offline Diagnostic Tools, E-DiagTools - user s guide

Get HP Integrity rx1620 PDF manuals and user guides View all HP Integrity rx1620 manuals
Add to My Manuals
Save this manual to your list of manuals

Page 77 highlights

Troubleshooting Using Offline Diagnostic Tools NOTE If you are unable to boot from your DVD drive, restart your system and check the boot options from the Boot Options Maintenance Menu to ensure that your system is configured to boot from the DVD drive. For further information, see http://docs.hp.com/hpux/diag under the section titled "Offline Diagnostics." This site includes links to a FAQ, a conceptual overview, and a quick reference guide to ODE. Also see the section titled "Diagnostics (Support Tools) General," especially the Support Plus: Diagnostics User's Guide. "Using the SupportPlus Media to Run Offline Diagnostics" is useful for more information on what ODE is, and how to run it. NOTE Ignore references to the SupportPlus Media in the Support Plus: Diagnostics User's Guide, Chapter 3: they do not apply to the hp Integrity rx1620 Server system. However, the conceptual and procedural information still applies to IPF systems. Any discrepancies have been noted and explained in the Support Plus: Diagnostics User's Guide, and elsewhere, as appropriate. Using Offline Diagnostic Tools There are three offline Diagnostic tools you can use to troubleshoot your hp Integrity rx1620 Server: • E-DiagTools-available on the IPF Offline Diagnostics and Utilities CD and the HP Service partition. NOTE For machines using HP-UX the HP service partition is not available and the IPF Offline Diagnostics and Utilities CD must be used. • Offline Diagnostic environment (ODE)-available on theIPF Offline Diagnostics and Utilities CD. • Management Processor (MP) card event logs-available by logging on to the management processor interface. E-DiagTools E-DiagTools is used to evaluate the hardware problems of your HP Server. To access E-DiagTools, perform the following: Step 1. Power on your HP Server and insert the IPF Offline Diagnostics and Utilities CD into the DVD-ROM tray. Step 2. Do not permit the server to boot into an Operating System and at the EFI Boot Manager, select EFI Shell. Step 3. Determine the file system that represents the CD and enter the appropriate command to access the CD. Step 4. After accessing the CD diagnostic menu, launch "e-DiagTools for IPF" and run the Basic and Advanced tests according to the menus. Chapter 4 77

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
Chapter 4
Troubleshooting
Using Offline Diagnostic Tools
77
NOTE
If you are unable to boot from your DVD drive, restart your system and check the
boot options from the Boot Options Maintenance Menu to ensure that your system is
configured to boot from the DVD drive.
For further information, see
under the section titled “Offline
Diagnostics.” This site includes links to a FAQ, a conceptual overview, and a quick reference guide
to ODE. Also see the section titled “Diagnostics (Support Tools) General,” especially the
Support
Plus: Diagnostics User's Guide
. “Using the SupportPlus Media to Run Offline Diagnostics” is useful
for more information on what ODE is, and how to run it.
NOTE
Ignore references to the SupportPlus Media in the
Support Plus: Diagnostics User's
Guide
, Chapter 3: they do not apply to the hp Integrity rx1620 Server system.
However, the conceptual and procedural information still applies to IPF systems.
Any discrepancies have been noted and explained in the
Support Plus: Diagnostics
User's Guide
, and elsewhere, as appropriate.
Using Offline Diagnostic Tools
There are three offline Diagnostic tools you can use to troubleshoot your hp Integrity rx1620 Server:
•
E-DiagTools-available on the
IPF Offline Diagnostics and Utilities CD
and the HP Service partition.
NOTE
For machines using HP-UX the HP service partition is not available and the
IPF Offline
Diagnostics and Utilities CD
must be used.
•
Offline Diagnostic environment (ODE)—available on the
IPF Offline Diagnostics and Utilities CD
.
•
Management Processor (MP) card event logs-available by logging on to the management processor
interface.
E-DiagTools
E-DiagTools is used to evaluate the hardware problems of your HP Server. To access E-DiagTools, perform the
following:
Step 1.
Power on your HP Server and insert the
IPF Offline Diagnostics and Utilities CD
into the
DVD-ROM tray.
Step 2.
Do not permit the server to boot into an Operating System and at the EFI Boot Manager, select EFI
Shell.
Step 3.
Determine the file system that represents the CD and enter the appropriate command to access the
CD.
Step 4.
After accessing the CD diagnostic menu, launch “e-DiagTools for IPF” and run the Basic and
Advanced tests according to the menus.