HP LTE Notebook PC 5250 LTE 5000 Family of Personal Computers Maintenance and - Page 60

Troubleshooting Without Diagnostics, o Screen LCD and CRT

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Error Code Description Recommended Action 3301 - xx CD-ROM drive read The following steps apply to error test failed codes 3301 - xx through 3305 - xx and 6600 - xx through 6623 - xx: 3305 - xx 6600 - xx 6605 - xx 6608 - xx CD-ROM drive seek test failed ID test failed Read test failed Controller test failed 1. Replace the CD and retest. 2. Verify that the speakers are connected. 3. Verify that drivers are loaded and properly installed. 4. Replace the CD-ROM drive and retest. 5. Replace the system board and retest. 6623 - xx Random read test failed Chapter 2.7 Troubleshooting Without Diagnostics This section provides information about how to identify and correct some common hardware, memory, and software problems. It also explains several types of common messages that may be displayed on the screen. The following pages contain troubleshooting information on: o Audio o Memory o Battery/battery gauge o MultiBay ISA Expansion Base o CD-ROM drive o PC Card o Diskette/diskette drive o Pointing device o Hard drive o Power o Hardware installation o Printer o Infrared connection o Screen (LCD and CRT) o Keyboard/numeric keypad

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===========================================================================
Error Code
Description
Recommended Action
===========================================================================
3301 - xx
CD-ROM drive read
The following steps apply to error
test failed
codes 3301 - xx through 3305 - xx and
6600 - xx through 6623 - xx:
3305 - xx
CD-ROM drive seek
1. Replace the CD and retest.
test failed
2. Verify that the speakers are
connected.
6600 - xx
ID test failed
3. Verify that drivers are loaded and
properly installed.
6605 - xx
Read test failed
4. Replace the CD-ROM drive and
retest.
6608 - xx
Controller test
5. Replace the system board and
failed
retest.
6623 - xx
Random read test
failed
===========================================================================
Chapter 2.7 Troubleshooting Without Diagnostics
This section provides information about how to identify and correct some
common hardware, memory, and software problems. It also explains several
types of common messages that may be displayed on the screen. The
following pages contain troubleshooting information on:
o Audio
o Memory
o Battery/battery gauge
o MultiBay ISA Expansion Base
o CD-ROM drive
o PC Card
o Diskette/diskette drive
o Pointing device
o Hard drive
o Power
o Hardware installation
o Printer
o Infrared connection
o Screen (LCD and CRT)
o Keyboard/numeric keypad