HP Officejet Pro 3620 User Guide - Page 160
Printer Offline, Printer Paused, Document failed to print, Printer failure, Door or cover open, Start
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Appendix G For more information, see Load paper. Printer Offline The printer is currently offline. While offline, the printer cannot be used. To change the printer's status, complete the following steps. 1. Click Start, and then click Printers, Printers and Faxes, or Devices and Printers. - Or Click Start, click Control Panel, and then double-click Printers. - Or On the Start screen, click Control Panel, and then click View devices and printers. 2. If the printers listed in the dialog box are not being displayed in Details view, click the View menu, and then click Details. 3. If the printer is Offline, right-click the printer, and click Use Printer Online. 4. Try using the printer again. Printer Paused The printer is currently paused. While paused, new jobs are added to the queue but are not printed. To change the printer's status, complete the following steps. 1. Click Start, and then click Printers, Printers and Faxes, or Devices and Printers. - Or Click Start, click Control Panel, and then double-click Printers. - Or On the Start screen, click Control Panel, and then click View devices and printers. 2. If the printers listed in the dialog box are not being displayed in Details view, click the View menu, and then click Details. 3. If the printer is paused, right-click the printer, and click Resume Printing. 4. Try using the printer again. Document failed to print The printer could not print the document because a problem occurred in the printing system. For information about solving printing problems, see Solve printer problems. Printer failure There was a problem with the printer. Usually, you can resolve such problems by completing the following steps: 1. Press the (Power) button to turn off the printer. 2. Unplug the power cord, and then plug in the power cord again. 3. Press the (Power) button to turn on the printer. If this problem persists, write down the error code provided in the message, and then contact HP support. For more information about contacting HP support, see HP support. Door or cover open Before the printer can print documents, all doors and covers must be closed. TIP: When completely closed, most doors and covers snap into place. If the problem persists after you've securely closed all doors and covers, contact HP support. For more information, see HP support. 156 Errors (Windows)