HP Officejet Pro 3620 User Guide - Page 74
The printer prints half a then ejects the paper, Paper mismatch, Solve scan problems
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Chapter 8 The printer prints half a page, then ejects the paper Check the ink cartridge • Make sure the correct ink cartridge is installed and is not low on ink. For more information, see Printer management tools and Understand the printer status report. HP cannot guarantee the quality of non-HP ink cartridges. Paper mismatch Check the settings • Verify that the loaded paper size and type matches the control panel settings. Solve scan problems TIP: You can visit the HP online support website at www.hp.com/support for information and utilities that can help you correct many common printer problems. • Scanner did nothing • Scan takes too long • Part of the document did not scan or text is missing • Text cannot be edited • Error messages appear • Scanned image quality is poor • Scan defects are apparent Scanner did nothing • Check the original ◦ Make sure that the original is loaded correctly. For more information, see Load an original on the scanner glass or Load an original in the automatic document feeder (ADF) (HP Officejet Pro 3620 only). • Check the printer ◦ The printer might be coming out of Sleep mode after a period of inactivity, which delays processing a short while. Wait until the printer displays the Home screen. • Check the HP software Make sure that the HP printer software is installed and working properly, and the scan feature is turned on. NOTE: If you do not scan frequently, you can choose to turn off the feature. ◦ Windows: Open the HP printer software. For more information, see Open the HP printer software (Windows). In the window that appears, select Print, Scan & Fax or Print & Scan, and then select Scan a Document or Photo under Scan. ◦ Mac OS X: Open HP Utility. For more information, see HP Utility (Mac OS X). Under Scan Settings, click Scan to Computer, and ensure that Enable Scan to Computer is selected. Scan takes too long • Check the settings ◦ Scanning with higher scan resolution takes longer and results in larger file sizes. Use high resolutions only when necessary. Lower the resolution to scan more quickly. ◦ If you acquire an image through TWAIN on Windows computers, you can change the settings so that the original scans in black and white. See the onscreen Help for the TWAIN program for information. You can also change scan settings to black and white in the HP scanning software for Mac. 70 Solve a problem