HP Officejet Pro 3620 User Guide - Page 73
Copy quality is poor, Black dots or streaks - black & white e all in one specifications
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Copy quality is poor Take steps to improve the copy quality • Use quality originals. The accuracy of the copy depends on the quality and size of the original. Use the Copy menu to adjust the brightness of the copy. If the original is too light, the copy might not be able to compensate, even if you adjust the contrast. • Load the paper correctly. If the paper is loaded incorrectly, it might skew, causing unclear images. For more information, see Paper specifications. • Use or make a carrier sheet to protect the originals. Check the printer • The scanner lid might not be closed correctly. • The scanner glass or lid backing might need cleaning. For more information, see Clean the scanner glass and lid backing. • The ADF might need cleaning. For more information, see Clean the automatic document feeder (ADF) (HP Officejet Pro 3620 only). Check the settings • The quality setting of Draft (which produces draft-quality copies) might be responsible for the missing or faded documents. Change to the Normal or Best setting. Print a Print Quality Diagnostic Page and follow the instruction on the page to resolve poor quality copy problems. For more information, see Print and evaluate a print quality report. • Vertical white or faded stripes ◦ The paper might not meet Hewlett-Packard paper specifications (for example, the paper is too moist or too rough). For more information, see Paper specifications. • Too light or dark ◦ Try adjusting the contrast and copy-quality settings. • Unwanted lines ◦ The scanner glass, lid backing, or frame might need cleaning. For more information, see Maintain the printer. • Black dots or streaks ◦ Ink, glue, correction fluid, or an unwanted substance might be on the scanner glass or lid backing. Try cleaning the printer. For more information, see Maintain the printer. • Copy is slanted or skewed If you are using the ADF (HP Officejet Pro 3620 only), check the following: ◦ Make sure that the ADF or input tray is not too full. ◦ Make sure that the ADF paper guides are snug against the sides of the paper. For more information, see Load an original in the automatic document feeder (ADF) (HP Officejet Pro 3620 only). • Unclear text ◦ Try adjusting the contrast and copy-quality settings. ◦ The default enhancement setting might not be suitable for the job. Check the setting and change it to enhance text or photographs, if needed. For more information, see Change copy settings. • Incompletely filled text or graphics ◦ Try adjusting the contrast and copy-quality settings. • Large, black typefaces look splotchy (not smooth) ◦ The default enhancement setting might not be suitable for the job. Check the setting and change it to enhance text or photographs, if needed. For more information, see Change copy settings. • Horizontal grainy or white bands in light-gray to medium-gray areas ◦ The default enhancement setting might not be suitable for the job. Check the setting and change it to enhance text or photographs, if needed. For more information, see Change copy settings. Solve copy problems 69