HP Officejet Pro 3620 User Guide - Page 75
Part of the document did not scan or text is missing, Text cannot be edited
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Part of the document did not scan or text is missing • Check the original ◦ Make sure the original is loaded properly. For more information, see Load an original on the scanner glass or Load an original in the automatic document feeder (ADF) (HP Officejet Pro 3620 only). ◦ If you scanned the document from the ADF, try scanning the document directly from the scanner glass. For more information, see Load an original on the scanner glass. ◦ Colored backgrounds can cause images in the foreground to blend into the background. Try adjusting the settings before you scan the original, or try enhancing the image after you scan the original. • Check the settings ◦ Make sure that the scan size specified in the HP printer software is large enough for the original that you are scanning. ◦ If you are using the HP printer software, the default settings in the HP printer software might be set to automatically perform a specific task other than the one that you are attempting. See the onscreen Help for the HP printer software for instructions about changing the properties. Text cannot be edited • Make sure that the OCR has been installed: ◦ Make sure that the OCR has been installed: Windows: From the computer desktop, click Start, select Programs or All Programs, click HP, click the folder for your printer, and then select Printer Setup & Software. Click Add More Software, click Customize Software Selections, and make sure the OCR option is selected. - Or On the Start screen, click Printer Setup & Software. Mac OS X: If you have installed the HP software using the Minimum installation option, the OCR software might not have been installed. To install this software, place the HP software CD into the computer, double-click the HP Installer icon on the software CD, and when prompted, select the HP Recommended Software option. ◦ When you scan the original, make sure that you select a document type in the software that creates editable text. If text is classified as a graphic, it is not converted to text. ◦ If you are using a separate OCR (optical character recognition) program, the OCR program might be linked to a word-processing program that does not perform OCR tasks. For more information, see the documentation provided with the OCR program. ◦ Make sure you have selected an OCR language that corresponds to the language used for the document you are scanning. For more information, see the documentation provided with the OCR program. • Check the originals ◦ When scanning documents as editable text from the ADF (HP Officejet Pro 3620 only), the original must be loaded into the ADF with the top forward and face up. When scanning from the scanner glass, the original must be loaded with the top facing the right edge of the scanner glass. Also, make sure the document is not skewed. For more information, see Load an original on the scanner glass or Load an original in the automatic document feeder (ADF) (HP Officejet Pro 3620 only). ◦ The software might not recognize text that is tightly spaced. For example, if the text that the software converts has missing or combined characters, "rn" might appear as "m." ◦ The accuracy of the software depends on the image quality, text size, and structure of the original and the quality of the scan itself. Make sure that the original has good image quality. ◦ Colored backgrounds can cause images in the foreground to blend too much. Solve scan problems 71