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HP Officejet Pro 8600 User Guide - Page 101

After the phone support period - printer problems

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For the most current list of telephone support numbers, see www.hp.com/go/ customercare. This website provides information and utilities that can help you correct many common printer problems. www.hp.com/support $IULFD(QJOLVKVSHDNLQJ ZZZKSFRPDIUVXSSRUWFFHQ $IULTXHIUDQFRSKRQH ZZZKSFRPDIUVXSSRUWFFIU ZZZKSFRPVXSSRUW $OJ«ULH $UJHQWLQD%XHQRV$LUHV ZZZKSFRPVXSSRUW ZZZKSFRPODVRSRUWH $UJHQWLQD $XVWUDOLD $XVWUDOLDRXWRIZDUUDQW\ ZZZKSFRPODVRSRUWH ZZZKSFRPVXSSRUWDXVWUDOLD ZZZKSFRPVXSSRUWDXVWUDOLD ˜VWHUUHLFK GRSSHOWHU2UWVWDULI ZZZKSFRPDWVXSSRUWFF ZZZKSFRPVXSSRUW %HOJL 3HDN+RXUV೼SP /RZ+RXUV೼SP ZZZKSEHVXSSRUWFFQO %HOJLTXH ZZZKSEHVXSSRUWFFIU 3HDN+RXUV೼P/RZ+RXUV ೼P %UDVLO6DR3DXOR ZZZKSFRPODVRSRUWH %UDVLO ZZZKSFRPODVRSRUWH &DQDGD KS ZZZKSFRPVXSSRUW LQYHQW &HQWUDO$PHULFD 7KH ZZZKSFRPODVRSRUWH &DULEEHDQ &KLOH ZZZKSFRPODVRSRUWH Ё೑ ZZZKSFRPVXSSRUWFKLQD Ё೑ &RORPELD%RJRW£ ZZZKSFRPVXSSRUWFKLQD ZZZKSFRPODVRSRUWH &RORPELD &RVWD5LFD ÎHVN£UHSXEOLND 1PLQ ZZZKSFRPODVRSRUWH ZZZKSFRPODVRSRUWH ZZZKSF]VXSSRUWFF 'DQPDUN ZZZKSGNVXSSRUWFF 2SNDOGNUSUPLQ 3UPLQPDQOºU 3UPLQºYULJHWLGVSXQNWHU (FXDGRU$QGLQDWHO ZZZKSFRPODVRSRUWH (FXDGRU3DFLILWHO ZZZKSFRPODVRSRUWH ZZZKSFRPVXSSRUW (O6DOYDGRU ZZZKSFRPODVRSRUWH (VSD³D )UDQFH 'HXWVFKODQG SP 0LQDXVGHPGHXWVFKHQ )HVWQHW]EHL$QUXIHQDXV 0RELOIXQNQHW]HQN¸QQHQDQGHUH 3UHLVHJHOWHQ ZZZKSHVVRSRUWHFF ZZZKSFRPIUVXSSRUWFF ZZZKSFRPGHVXSSRUWFF ˃˨˨˙ˡ˞ ZZZKSFRPJUVXSSRUWFF XDWHPDOD ZZZKSFRPVXSSRUW ZZZKSFRPODVRSRUWH ZZZKSFRPVXSSRUWKRQJNRQJ ,QGLD ZZZKSFRPVXSSRUWLQGLD ,QGLD ,QGRQHVLD ZZZKSFRPVXSSRUWLQGLD ZZZKSFRPVXSSRUW ZZZKSFRPVXSSRUW ZZZKSFRPVXSSRUW ZZZKSFRPVXSSRUW ZZZKSFRPVXSSRUW ZZZKSFRPVXSSRUW ,UHODQG DOOVFRVW&RVWFHQWSHDN FHQWRIISHDNSHUPLQXWH ZZZKSFRPLHVXSSRUWFF ,WDOLD -DPDLFD 㡴㦻 FRVWRWHOHIRQLFRORFDOH ZZZKSFRPLWVXSSRUWFF ZZZKSFRPODVRSRUWH ZZZKSFRPVXSSRUWMDSDQ ZZZKSFRPVXSSRUW 뼑霢 ZZZKSFRPVXSSRUWNRUHD /X[HPERXUJ)UDQ©DLV /X[HPEXUJ'HXWVFK PLQ 0LQ ZZZKSFRPVXSSRUW ZZZKSFRPVXSSRUW 0DGDJDVFDU ZZZKSFRPVXSSRUW 0DJ\DURUV]£J 0DOD\VLD ZZZKSKXVXSSRUWFF +8)SHUFYH]HW«NHVWHOHIRQUD ZZZKSFRPVXSSRUW 0DXULWLXV ZZZKSFRPVXSSRUW 0«[LFR&LXGDGGH0«[LFR ZZZKSFRPODVRSRUWH 0«[LFR ZZZKSFRPODVRSRUWH 0DURF ZZZKSFRPVXSSRUW 1HGHUODQG 1HZ=HDODQG 0LQ ZZZKSQOVXSSRUWFF ZZZKSFRPVXSSRUW 1LJHULD ZZZKSFRPVXSSRUW 1RUJH VWDUWHUS§.USHUPLQ GHUHWWHU.USHUPLQ )UDPRELOWHOHIRQJMHOGHU PRELOWHOHIRQWDNVWHU ZZZKSQRVXSSRUWFF ZZZKSFRPVXSSRUW 3DQDP£ ZZZKSFRPODVRSRUWH 3DUDJXD\ 3HU¼ ZZZKSFRPODVRSRUWH ZZZKSFRPODVRSRUWH 3KLOLSSLQHV ZZZKSFRPVXSSRUW 3ROVND 3RUWXJDO ZZZKSSOZVSDUFLHFF .RV]WSRĄÇF]HQLD]WHO VWDFMRQDUQHJRMDN]DLPSXOVZJ WDU\I\RSHUDWRUD]WHO NRPµUNRZHJRZJWDU\I\RSHUDWRUD ZZZKSSWVXSRUWHFF &XVWRF¬QWLPRVQRSULPHLUR PLQXWRHF¬QWLPRVUHVWDQWHV PLQXWRV 3XHUWR5LFR 5HS¼EOLFD'RPLQLFDQD ZZZKSFRPVXSSRUW ZZZKSFRPVXSSRUW 5HXQLRQ ZZZKSFRPVXSSRUW 5RP¤QLD ZZZKSURVXSSRUWFF ZZZKSUXVXSSRUWFF ZZZKSUXVXSSRUWFF ZZZKSFRPVXSSRUW 6LQJDSRUH ZZZKSFRPVXSSRUWVLQJDSRUH 6ORYHQVN£UHSXEOLND ZZZKSFRPVXSSRUW 6RXWK$IULFD56$ ZZZKSFRP]DVXSSRUWFF 6XRPL ZZZKSILWXNLFF 6YHULJH NUPLQ ZZZKSVHVXSSRUWFF 6ZLW]HUODQG 㟎☷ PLQ ZZZKSFRPVXSSRUW ZZZKSFRPVXSSRUWWDLZDQ ࡷࡎ࡙ ZZZKSFRPVXSSRUW ZZZKSFRPVXSSRUW 7ULQLGDG 7REDJR ZZZKSFRPODVRSRUWH 7XQLVLH ZZZKSFRPVXSSRUW 7¾UNL\HòVWDQEXO$QNDUD ò]PLU %XUVD HUHOQXPDUD ZZZKSFRPWUGHVWHNFF ZZZKSXDVXSSRUWFF ZZZKSFRPVXSSRUW 8QLWHG.LQJGRP eSP ZZZKSFRPXNVXSSRUWFF 8QLWHG6WDWHV ZZZKSFRPVXSSRUW 8UXJXD\ ZZZKSFRPODVRSRUWH 9HQH]XHOD&DUDFDV ZZZKSFRPODVRSRUWH 9HQH]XHOD ZZZKSFRPODVRSRUWH 9L¬W1DP ZZZKSFRPVXSSRUW After the phone support period After the phone support period, help is available from HP at an additional cost. Help may also be available at the HP online support website: www.hp.com/go/customercare. This website provides information and utilities that can help you correct many common printer problems. Contact your HP dealer or call the support phone number for your country/region to learn more about support options. HP support 97

Section	Page
Contents	5
Get started	14
Accessibility	14
Eco	15
Understand the printer parts	16
Front view	16
Printing supplies area	17
Back view	17
Use the printer control panel	18
Overview of buttons and lights	18
HP Officejet Pro 8600	18
HP Officejet Pro 8600 Plus and HP Officejet Pro 8600 Premium	19
Control-panel display icons	19
Change printer settings	22
Select the mode	22
Change printer settings	22
Finding the printer model number	23
Select print media	23
Recommended papers for printing and copying	23
Recommended papers for photo printing	24
Tips for selecting and using media	25
Load an original on the scanner glass	26
Load an original in the automatic document feeder (ADF)	27
Load media	28
Load standard-size media	28
Load envelopes	29
Load cards and photo paper	30
Load custom-size media	31
Insert a memory device	32
Install the accessories	33
Install the duplexer	33
Install Tray 2	34
Configure trays	36
Turn on accessories in the printer driver	37
To turn on accessories (Windows)	37
To turn on accessories on (Mac OS X)	37
Maintain the printer	37
Clean the scanner glass	37
Clean the exterior	38
Clean the automatic document feeder	38
Turn the printer off	39
Print	40
Print documents	40
Print documents (Windows)	40
Print documents (Mac OS X)	41
Print brochures	41
Print brochures (Windows)	41
Print brochures (Mac OS X)	42
Print on envelopes	42
Print on envelopes (Windows)	43
Print on envelopes (Mac OS X)	43
Print photos	43
Print photos on photo paper (Windows)	44
Print photos on photo paper (Mac OS X)	44
Print photos from a memory device	45
Print on special and custom-size paper	45
Print on special or custom-size paper (Mac OS X)	46
Set up custom sizes (Mac OS X)	46
Print borderless documents	47
Print borderless documents (Windows)	47
Print borderless documents (Mac OS X)	47
HP ePrint	48
Print on both sides (duplexing)	48
Scan	50
Scan an original	50
Scan to a computer	50
Scan to a memory card	51
Scan using Webscan	52
Scanning documents as editable text	52
To scan documents as editable text	52
Guidelines for scanning documents as editable text	54
HP Digital Solutions	55
What are HP Digital Solutions?	55
HP Direct Digital Filing	55
HP Digital Fax	55
Requirements	56
Set up HP Digital Solutions	57
Set up HP Direct Digital Filing	57
Set up Scan to Network Folder	57
Set up Scan to Email	58
Set up HP Digital Fax	60
Use the HP Digital Solutions	61
Use HP Scan to Network Folder	61
Use Scan to Email	61
Use HP Digital Fax	62
Copy	63
Copy documents	63
Change copy settings	63
Fax	65
Send a fax	65
Send a standard fax	65
Send a standard fax from the computer	66
Send a fax manually from a phone	67
Send a fax using monitor dialing	68
Send a fax from memory	68
Schedule a fax to send later	69
Send a fax to multiple recipients	70
Send a fax in Error Correction Mode	70
Receive a fax	71
Receive a fax manually	71
Set up backup fax	72
Reprint received faxes from memory	72
Poll to receive a fax	73
Forward faxes to another number	73
Set the paper size for received faxes	74
Set automatic reduction for incoming faxes	74
Block unwanted fax numbers	74
Add numbers to the junk fax list	75
Remove numbers from the junk fax list	75
Print a Junk Fax Report	76
Receive faxes to your computer using HP Digital Fax (Fax to PC and Fax to Mac)	76
Fax to PC and Fax to Mac requirements	76
Activate Fax to PC and Fax to Mac	77
Modify Fax to PC or Fax to Mac settings	77
Set up speed-dial entries	78
Set up and change speed-dial entries	78
Set up and change group speed-dial entries	79
Delete speed-dial entries	79
Print a list of speed-dial entries	80
Change fax settings	80
Configure the fax header	80
Set the answer mode (Auto answer)	80
Set the number of rings before answering	81
Change the answer ring pattern for distinctive ring	81
Set the dial type	82
Set the redial options	82
Set the fax speed	83
Set the fax sound volume	83
Fax and digital phone services	84
Fax over Internet Protocol	84
Use reports	85
Print fax confirmation reports	85
Print fax error reports	86
Print and view the fax log	86
Clear the fax log	86
Print the details of the last fax transaction	87
Print a Caller ID Report	87
View the Call History	87
Web Services	88
What are Web Services?	88
HP ePrint	88
Printer Apps	88
Set up Web Services	89
Set up Web Services using the HP printer software	89
Set up Web Services using the printer’s control panel	89
Set up Web Services using the embedded web server	90
Use Web Services	90
HP ePrint	90
Print using HP ePrint	91
Find the printer’s email address	91
Turn off HP ePrint	91
Printer Apps	91
Use Printer Apps	91
Manage Printer Apps	91
Turn off Printer Apps	92
Remove Web Services	92
Work with ink cartridges	93
Information on ink cartridges and the printhead	93
Check the estimated ink levels	94
Print with one or more depleted cartridges	94
Replace the ink cartridges	94
Store printing supplies	96
Usage information collection	96
Solve a problem	98
HP support	98
Obtain electronic support	99
HP support by phone	99
Before you call	100
Phone support period	100
Telephone support numbers	100
After the phone support period	101
General troubleshooting tips and resources	102
Solve printer problems	102
The printer shuts down unexpectedly	103
Alignment fails	103
The printer is not responding (nothing prints)	103
The printer prints slowly	104
The printer is making some unexpected noises	105
Blank or partial page printed	105
Something on the page is missing or incorrect	106
Placement of the text or graphics is wrong	106
Print quality troubleshooting	107
Solve paper-feed problems	111
Solve copy problems	113
No copy came out	113
Copies are blank	113
Documents are missing or faded	114
Size is reduced	114
Copy quality is poor	114
Copy defects are apparent	115
The printer prints half a page, then ejects the paper	115
Paper mismatch	115
Solve scan problems	116
Scanner did nothing	116
Scan takes too long	116
Part of the document did not scan or text is missing	117
Text cannot be edited	117
Error messages appear	118
Scanned image quality is poor	118
Scan defects are apparent	120
Solve fax problems	120
The fax test failed	121
Solve problems using Web Services and HP websites	133
Solve problems using Web Services	134
Solve problems using HP websites	135
Solve HP Digital Solutions problems	135
Solving HP Direct Digital Filing problems	135
Common problems	135
Unable to scan to network folder	136
Unable to scan to email	137
The sharing dialog box is different after setting up HP Direct Digital Filing (Windows)	137
Solving HP Digital Fax problems	137
Solve memory device problems	139
The printer cannot read the memory device	139
The printer cannot read photos on the memory device	140
Solve wired (Ethernet) network problems	140
General network troubleshooting	140
Solve wireless problems	140
Basic wireless troubleshooting	141
Step 1 - Make sure the wireless (802.11) light is turned on	141
Step 2 - Restart components of the wireless network	141
Step 3 - Run the Print Wireless Network Test	141
Advanced wireless troubleshooting	141
Step 1: Make sure your computer is connected to your network	142
Step 2: Make sure that the printer is connected to your network	143
Step 3: Check to see if the firewall software is blocking communication	144
Step 4: Make sure the printer is online and ready	144
Step 5: Make sure the wireless version of the printer is set as the default printer driver ...	145
Step 6: Make sure your computer is not connected to your network over a Virtual Private Net ...	145
After resolving the problems	146
Wireless Direct Printing	146
To turn on Wireless Direct Printing	146
To print using Wireless Direct Printing	147
Update the printer	147
Configure your firewall software to work with the printer	147
Solve printer management problems	148
Embedded web server cannot be opened	148
Troubleshoot installation issues	149
Hardware installation suggestions	149
HP software installation suggestions	150
Solve network problems	150
Understand the Printer Status Report	151
Printhead maintenance	153
Clean the printhead	153
Align the printhead	154
Reinstall the printhead	154
Understand the network configuration page	156
Clear jams	158
Clear paper jams	158
Avoid paper jams	161
Technical information	162
Warranty information	162
Hewlett-Packard limited warranty statement	163
Ink cartridge warranty information	164
Printer specifications	165
Physical specifications	165
Product features and capacities	165
Processor and memory specifications	166
System requirements	166
Network protocol specifications	167
Embedded web server specifications	167
Media specifications	167
Understand specifications for supported media	168
Set minimum margins	171
Guidelines for printing on both sides of a page	172
Print specifications	172
Copy specifications	172
Fax specifications	172
Scan specifications	173
Web Services and HP website specifications	173
Web Services specifications	173
HP website specifications	174
Environmental specifications	174
Electrical specifications	174
Acoustic emission specifications	174
Memory device specifications	175
Memory card specifications	175
USB flash drives	175
Regulatory information	176
FCC statement	177
Notice to users in Korea	177
VCCI (Class B) compliance statement for users in Japan	178
Notice to users in Japan about the power cord	178
Noise emission statement for Germany	178
European Union Regulatory Notice	178
LED indicator statement	179
Gloss of housing of peripheral devices for Germany	179
Notice to users of the U.S. telephone network: FCC requirements	180
Notice to users of the Canadian telephone network	181
Notice to users of the German telephone network	181
Australia wired fax statement	181
Regulatory information for wireless products	182
Exposure to radio frequency radiation	182
Notice to users in Brazil	182
Notice to users in Canada	182
Notice to users in Taiwan	182
Regulatory model number	183
Environmental product stewardship program	184
Paper use	184
Plastics	184
Material safety data sheets	184
Recycling program	184
HP inkjet supplies recycling program	184
Disposal of waste equipment by users in private households in the European Union	185
Power consumption	186
Chemical substances	186
Battery information	186
Battery disposal in Taiwan	186
Attention California users	186
RoHS notices (China only)	187
RoHS notices (Ukraine only)	187
Third-party licenses	188
HP supplies and accessories	197
Order printing supplies online	197
Supplies	197
Ink cartridges and printheads	197
HP media	198
Additional fax setup	199
Set up faxing (parallel phone systems)	199
Select the correct fax setup for your home or office	200
Case A: Separate fax line (no voice calls received)	202
Case B: Set up the printer with DSL	203
Case C: Set up the printer with a PBX phone system or an ISDN line	204
Case D: Fax with a distinctive ring service on the same line	205
Case E: Shared voice/fax line	206
Case F: Shared voice/fax line with voice mail	207
Case G: Fax line shared with computer modem (no voice calls received)	208
Set up the printer with a computer dial-up modem	208
Set up the printer with a computer DSL/ADSL modem	210
Case H: Shared voice/fax line with computer modem	211
Shared voice/fax with computer dial-up modem	211
Shared voice/fax with computer DSL/ADSL modem	213
Case I: Shared voice/fax line with answering machine	215
Case J: Shared voice/fax line with computer modem and answering machine	216
Shared voice/fax line with computer dial-up modem and answering machine	216
Shared voice/fax line with computer DSL/ADSL modem and answering machine	218
Case K: Shared voice/fax line with computer dial-up modem and voice mail	220
Serial-type fax setup	221
Test fax setup	222
Network setup	223
Change basic network settings	223
View and print network settings	223
Turn the wireless radio on and off	223
Change advanced network settings	223
Set link speed	224
View IP settings	224
Change IP settings	224
Configure the printer’s firewall settings	224
Creating and using firewall rules	224
Reset network settings	226
Set up the printer for wireless communication	226
Before you begin	226
Set up the printer on your wireless network	227
Set up the printer using the HP printer software	227
Set up the printer using the Wireless Setup Wizard	227
Set up the printer using WiFi Protected Setup (WPS)	227
Set up the printer using the embedded web server (EWS)	228
Change the connection type	228
Test the wireless connection	229
Guidelines for ensuring wireless network security	229
Overview of security settings	230
Add hardware addresses to a wireless router (MAC filtering)	230
Other wireless security guidelines	230
Guidelines for reducing interference on a wireless network	231
Uninstall and reinstall the HP software	231
Windows	231
Mac OS X	232
Printer management tools	233
Toolbox (Windows)	233
HP Utility (Mac OS X)	233
Embedded web server	233
About cookies	234
To open the embedded web server	234