HP Pavilion 11-h110nr HP Pavilion 11 x2 PC Maintenance and Service Guide
HP Pavilion 11-h110nr Manual
View all HP Pavilion 11-h110nr manuals
Add to My Manuals
Save this manual to your list of manuals |
HP Pavilion 11-h110nr manual content summary:
- HP Pavilion 11-h110nr | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 1
HP Pavilion 11 x2 PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only. - HP Pavilion 11-h110nr | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 2
such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. First Edition: December 2013 Document Part Number: 731204-002 Product notice This guide describes features - HP Pavilion 11-h110nr | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 3
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional - HP Pavilion 11-h110nr | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 4
iv Safety warning notice - HP Pavilion 11-h110nr | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 5
components ...6 Keyboard base ...8 Top ...8 Keys ...9 Lights ...10 TouchPad ...11 Left side ...12 Right side ...13 3 Illustrated parts catalog ...14 Removal and replacement preliminary requirements 27 Tools required ...27 Service considerations ...27 Plastic parts ...27 Cables and connectors ...27 - HP Pavilion 11-h110nr | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 6
42 RTC battery ...43 Solid-state drive ...44 Heat sink ...46 TouchScreen board ...48 Bezel ...50 Speakers ...52 Power connector board ...53 System board ...71 Hinge assembly ...72 6 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI 75 Starting Setup Utility (BIOS) ...75 Updating - HP Pavilion 11-h110nr | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 7
Manager 83 What you need to know 84 Using the HP Recovery partition (select models only 84 Using HP Recovery media to recover 85 Changing the computer boot order 85 Removing the HP Recovery partition 85 9 Power cord set requirements ...86 Requirements for all countries ...86 Requirements - HP Pavilion 11-h110nr | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 8
viii - HP Pavilion 11-h110nr | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 9
Chipset Graphics Panel Memory Storage Audio and video Description HP Pavilion 11 x2 PC ● Intel Core i5-4202U 1.60-GHz Supports HD playback, streaming, and recording @ 720p 30fps Supports DX11 11.6-in (1366×768), high-definition (HD), IPS light-emitting diode (LED), AntiGlare, UWVA, TouchScreen - HP Pavilion 11-h110nr | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 10
HP multiformat Micro Digital Media Reader Slot with push-push technology. Reads data from and writes data to digital memory cards such as Secure Digital (SD). Tablet: ● Docking connector (supports gestures enabled: ◦ Touch ◦ Long touch ◦ Swipe ◦ Drag ◦ Double tap Supports Palm rejection Taps enabled - HP Pavilion 11-h110nr | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 11
Category Power requirements Security Operating system Serviceability Description Tablet and keyboard base support the following AC adapters: ● 65-W HP Smart adapter (non-PFC, EM, 3-wire, 4.5-mm) ● 45-W HP Smart adapter (non-PFC, RC, 3-wire, 4.5-mm) Tablet supports a 2-cell, 21-Wh, 2.86-Ah, Li-ion - HP Pavilion 11-h110nr | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 12
2 External component identification Tablet Display components Item (1) Component WLAN antennas (2)* Description Send and receive wireless signals to communicate with WLANs. 4 Chapter 2 External component identification - HP Pavilion 11-h110nr | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 13
TouchScreen to display the charms, tap Search, and then tap the search box. Type camera, and then select Camera from the list of applications. - or - From the Start screen, region. To access this guide, from the Start screen, type support, and then select the HP Support Assistant app. Tablet 5 - HP Pavilion 11-h110nr | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 14
see your power options: Swipe from the right edge of the TouchPad or touch screen to display the charms, tap Search, and then tap the search box select Settings, and then select Power options. - or - From the Start screen, type power, select Power and sleep settings, and then select Power and sleep - HP Pavilion 11-h110nr | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 15
and Environmental Notices. To access this guide, from the Start screen, type support, and then select the HP Support Assistant app. NOTE: When a device means of streaming video. Swipe from the right edge of the TouchPad or TouchScreen to display the charms, tap Search, and then tap the search box. - HP Pavilion 11-h110nr | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 16
Keyboard base Top Item (1) (2) (3) Component Alignment posts Docking connector Release latch Description Align and attach the tablet to the keyboard base. Connects the tablet to the keyboard base. Releases the tablet. To release the tablet, slide the release latch to the left. 8 Chapter 2 - HP Pavilion 11-h110nr | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 17
models only). Executes frequently used system functions when pressed in combination with the b key or the esc key (select models only). Returns to the Start screen from an open app or the Windows desktop. NOTE: Pressing the Windows key again will return to the previous - HP Pavilion 11-h110nr | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 18
Lights Item (1) (2) Component Caps lock light Mute light Description ● White: Caps lock is on. ● Off: Caps lock is off. ● Amber: Computer sound is off. ● Off: Computer sound is on. 10 Chapter 2 External component identification - HP Pavilion 11-h110nr | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 19
Item (1) (2) (3) Component TouchPad zone Left TouchPad button Right TouchPad button Description Reads your finger gesture to move the pointer or activate items on the screen. Functions like the left button of an external mouse. Functions like the right button on an external mouse. Keyboard base - HP Pavilion 11-h110nr | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 20
, or a headset. For additional safety information, see the Regulatory, Safety and Environmental Notices. To access this guide, from the Start screen, type support, and then select the HP Support Assistant app. NOTE: When a device is connected to the jack, the computer speakers are disabled. NOTE - HP Pavilion 11-h110nr | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 21
Right side Item (1) Component Memory card reader (2) HDMI port (3) USB 3.0 port (4) AC adapter light (5) Power connector Description Connects optional memory cards that store, manage, share, or access information. ● To insert the memory card, hold the card label side up with connectors - HP Pavilion 11-h110nr | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 22
3 Illustrated parts catalog Locating the serial number, product number, and model number The serial number and product number are located on the left edge of the tablet. You may need the information when you travel internationally or when you contact support. 14 Chapter 3 Illustrated parts catalog - HP Pavilion 11-h110nr | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 23
Tablet major components Item (1) Component Display enclosure (includes power button actuator and volume button actuator): In flyer red finish In pearl white finish In sparkling black finish Spare part number 740182-001 740183-001 740181-001 Tablet major components 15 - HP Pavilion 11-h110nr | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 24
Item (2) (3) (4) (5) (6) (7) (8) (9) (10) (11) Component Sensor board (includes cable, double-sided adhesive, and microphone) Webcamera Kit, includes: Front-facing webcamera (includes bracket and cable) Rear-facing webcamera (includes cable - HP Pavilion 11-h110nr | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 25
board (includes cable and double-sided adhesive) 740189-001 Volume button board (includes cable and double-sided adhesive) 742732-001 TouchScreen board (includes cable and double-sided adhesive) 742734-001 System board equipped with a graphics subsystem with UMA memory (includes replacement - HP Pavilion 11-h110nr | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 26
754649-001 Display panel cable (includes adhesive support strips) 740197-001 2-cell, 21-Wh, 2.86-Ah, Li-ion battery (for use only in the tablet, includes cable) 722232-005 Display panel assembly (11.6-inch, AG, HD, UWVA, LED TouchScreen) 740194-001 18 Chapter 3 Illustrated parts catalog - HP Pavilion 11-h110nr | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 27
Keyboard base major components Item (1) (2) (3) Component Spare part number Hinge assembly (includes alignment posts, cables, docking connector, and release latch): In flyer red finish 740204-001 In pearl white finish 740205-001 In sparkling white finish 740203-001 TouchPad (includes - HP Pavilion 11-h110nr | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 28
Item (4) (5) (6) (7) (8) (9) (10) Component For use in Germany For use in Greece For use in Italy For use in Japan For use in Latin America For use in the Netherlands For use in Portugal For use in Russia For use in Saudi Arabia For use in South Korea For use in Spain For use in Switzerland For use - HP Pavilion 11-h110nr | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 29
Miscellaneous parts Component AC adapter: 65-W HP Smart adapter (non-PFC, EM, 3-wire, 4.5-mm) 45-W HP Smart adapter (non-PFC, RC, 3-wire, 4.5-mm) 45-W HP Smart adapter (non-PFC, non-slim, RC, 3-wire, 4.5-mm) HP HDMI-to-VGA adapter HP RJ-45-to-USB adapter dongle Power cord (3-pin, black, 1.83-m): For - HP Pavilion 11-h110nr | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 30
WiFi and Bluetooth 4.0 Combo Adapter HDMI-to-VGA adapter 65-W HP Smart adapter (non-PFC, EM, 3-wire, 4.5-mm) Intel Wireless-N 7260BN 802.11b/g/n 2×2 WiFi + BT 4.0 Combo Adapter 45-W HP Smart adapter (non-PFC, RC, 3-wire, 4.5-mm) 2-cell, 21-Wh, 2.86 - HP Pavilion 11-h110nr | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 31
Spare part number 740184-061 740184-071 740184-131 740184-141 740184-151 740184-161 740184-171 740184-251 740184-281 740184-291 740184-A41 740184-AB1 740184-AD1 740184-B31 740184-BG1 740184-DB1 740184-DH1 740184-FL1 740185-001 740186-001 740188-001 740189-001 740190-001 740191-001 Description - HP Pavilion 11-h110nr | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 32
741029-501 741029-601 741030-001 741030-501 741030-601 Description Speaker Kit (includes left and right speakers and cables) 11.6-inch, AG, HD, UWVA, LED TouchScreen display panel assembly Bottom cover in flyer red finish (includes rubber padding, shielding, and 5 rubber feet) Bottom cover in pearl - HP Pavilion 11-h110nr | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 33
includes cable) RTC battery (includes cable and double-sided adhesive) 45-W HP Smart adapter (non-PFC, non-slim, RC, 3-wire, 4.5-mm USB board (includes audio-out/audio-in combo jack and USB 2.0 port) TouchScreen board (includes cable and double-sided adhesive) Power connector board (includes cable) - HP Pavilion 11-h110nr | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 34
Spare part number 750188-001 750188-501 750188-601 750355-001 754647-001 754647-501 754647-601 754648-001 754648-501 754648-601 754649-001 754649-501 754649-601 757224-001 757225-001 Description System board equipped with an Intel Core i3-4012Y 1.50-GHz processor (3.00-MB L3 cache, dual core, 4.5 - HP Pavilion 11-h110nr | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 35
plastic parts. Use care when handling the plastic parts. Apply pressure only at the points designated in the maintenance instructions. Cables and connectors CAUTION: When servicing the tablet, be sure that cables are placed in their proper locations during the reassembly process. Improper cable - HP Pavilion 11-h110nr | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 36
touching an electronic component, discharge static electricity by using the guidelines described in this section. Avoid touching 12,000 V 5,000 V 6,000 V 800 V 2,000 V 700 V 11,500 V 4,000 V 14,500 V 5,000 V 26,500 V 20,000 V 21,000 V 11,000 V 55% 7,500 V 3,000 V 400 V 400 V 2,000 - HP Pavilion 11-h110nr | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 37
removing items from their containers. ● Always be properly grounded when touching a component or assembly. ● Store reusable ESD-sensitive parts surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screw drivers, and vacuums. ● When fixtures - HP Pavilion 11-h110nr | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 38
with ground cords of one megohm resistance ● Static-dissipative tables or floor mats with hard ties to the ground ● Field service kits ● Static awareness labels ● Material-handling packages ● Nonconductive plastic bags, tubes, or boxes ● Metal tote boxes ● Electrostatic voltage levels and - HP Pavilion 11-h110nr | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 39
in this chapter should only be accessed by an authorized service provider. Accessing these parts can damage the tablet and the tablet. Remove the display enclosure: CAUTION: Before positioning the tablet with the display screen facing down, make sure the work surface is clear of tools, screws, and - HP Pavilion 11-h110nr | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 40
3. Remove the display enclosure (2) from the tablet. 4. Remove the display enclosure. Reverse this procedure to install the display enclosure. Sensor board Description Sensor board (includes cable, double-sided adhesive, and microphone) Spare part number 742731-001 Before removing the sensor - HP Pavilion 11-h110nr | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 41
Remove the sensor board: 1. Disconnect the tablet battery cable from the system board. 2. Disconnect the sensor board cable (1) from the system board. 3. Disconnect the power button board cable (2) from the sensor board. Tablet component replacement procedures 33 - HP Pavilion 11-h110nr | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 42
4. Detach the sensor board (3) from the display panel assembly. (The sensor board is attached to the display panel assembly with double-sided tape.) 5. Remove the sensor board. Reverse this procedure to install the sensor board. Wireless antenna Description Antenna Kit (includes left and right - HP Pavilion 11-h110nr | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 43
Remove the wireless antenna: 1. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module. NOTE: The WLAN antenna cable labeled "1" connects to the WLAN module "Main" terminal labeled "1". The WLAN antenna cable labeled "2" connects to the WLAN module "Aux" terminal labeled "2". - HP Pavilion 11-h110nr | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 44
Front-facing webcamera NOTE: The front-facing webcamera, bracket, and cable are included in the Webcamera Kit, spare part number 740191-001. Before removing the front-facing webcamera, follow these steps: 1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the - HP Pavilion 11-h110nr | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 45
Rear-facing webcamera NOTE: The rear-facing webcamera and cable are included in the Webcamera Kit, spare part number 740191-001. Before removing the rear-facing webcamera, follow these steps: 1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, - HP Pavilion 11-h110nr | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 46
region. If you replace the module and then receive a warning message, remove the module to restore device functionality, and then contact technical support. Remove the WLAN module: 1. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module. NOTE: The WLAN antenna cable labeled - HP Pavilion 11-h110nr | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 47
3. Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: If the WLAN antenna cables are not connected to the terminals on the WLAN module, protective sleeves should be installed on the antenna connectors, as shown in the following illustration. Reverse this - HP Pavilion 11-h110nr | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 48
Before removing the power button board, follow these steps: 1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system. 2. Disconnect the power from the tablet by unplugging the power cord from the - HP Pavilion 11-h110nr | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 49
1. Release the ZIF connector (1) to which the volume button board cable is attached, and then disconnect the volume button board cable from the TouchScreen board. 2. Detach the volume button board (2) from the display panel assembly. (The power button board is attached to the display panel assembly - HP Pavilion 11-h110nr | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 50
Vibrator module Description Vibrator module (includes cable) Spare part number 741723-001 Before removing the vibrator module, follow these steps: 1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating - HP Pavilion 11-h110nr | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 51
RTC battery Description RTC battery (includes cable and double-sided adhesive) Spare part number 741724-001 Before removing the RTC battery, follow these steps: 1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through - HP Pavilion 11-h110nr | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 52
Solid-state drive Description 128-MB m2 SATA solid-state drive 64-MB m2 SATA solid-state drive Spare part number 742736-001 742737-001 Before removing the solid-state drive, follow these steps: 1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet - HP Pavilion 11-h110nr | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 53
3. Remove the solid-state drive (3) by pulling the drive away from the slot at an angle. NOTE: The solid-state drive connector is designed with 2 notches (4) to ensure proper installation into the slot. 4. Remove the solid-state drive. Reverse this procedure to install the solid-state drive. Tablet - HP Pavilion 11-h110nr | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 54
Heat sink Description Heat sink for use only on computer models equipped with an Intel Pentium or Intel Celeron processor (includes replacement thermal material) Heat sink for use only on computer models equipped with an Intel Core processor (includes replacement thermal material) Spare part number - HP Pavilion 11-h110nr | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 55
3. Remove the heat sink (4). NOTE: Due to the adhesive quality of the thermal material located between the heat sink and the system board components, it may be necessary to move the heat sink from side to side to detach it. NOTE: The thermal material must be thoroughly cleaned from the surfaces of - HP Pavilion 11-h110nr | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 56
board (includes cable and double-sided adhesive) Spare part number 742734-001 Before removing the TouchScreen board, follow these steps: 1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and - HP Pavilion 11-h110nr | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 57
board. 3. Release the ZIF connector (4) to which the TouchScreen cable is attached, and then disconnect the TouchScreen cable from the system board. 4. Detach the TouchScreen cable (5) from the battery. (The TouchScreen cable is attached to the battery with double-sided tape.) 5. Detach the - HP Pavilion 11-h110nr | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 58
745779-001 Bezel for use only on computer models equipped with the Intel WLAN module in South Korea and Taiwan 745777-001 Before removing the TouchScreen board, follow these steps: 1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and - HP Pavilion 11-h110nr | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 59
2. Remove the bezel (3). Reverse this procedure to install the bezel. Tablet component replacement procedures 51 - HP Pavilion 11-h110nr | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 60
Speakers Description Speaker Kit (includes left and right speakers and cables) Spare part number 740193-001 Before removing the speakers, follow these steps: 1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the - HP Pavilion 11-h110nr | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 61
Power connector board Description Power connector board (includes cable) Spare part number 742735-001 Before removing the power connector board, follow these steps: 1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down - HP Pavilion 11-h110nr | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 62
Reverse this procedure to install the power connector board. System board Description Spare part number Equipped with an Intel Pentium N3510 processor (1333-MHz FSB, quad core, 4.5 W), 4-GB of system memory, and the Windows 8 Professional operating system 741029-601 Equipped with an Intel - HP Pavilion 11-h110nr | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 63
Description Spare part number System board equipped with an Intel Celeron N2920 1.86-GHz (SC turbo up to 2.00-GHz) processor (1066-MHz FSB, 2.0-MB L2 cache, quad core, 4.5 W) , 4-GB of system memory, and the Windows 8 Standard operating system 754648-501 System board equipped with an Intel - HP Pavilion 11-h110nr | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 64
Remove the system board: 1. Disconnect the following cables from the system board: (1) Sensor board cable (2) Front-facing webcamera cable (3) Rear-facing webcamera cable (4) TouchScreen board cable 56 Chapter 5 Removal and replacement procedures - HP Pavilion 11-h110nr | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 65
2. Disconnect the following cables from the system board: (1) Vibrator module cable (2) RTC battery cable (3) Speaker cable (4) Display panel cable (5) Windows button cable 3. Remove the two Phillips PM1.85×3.00 screws (1) that secure the system board to the display panel assembly. Tablet component - HP Pavilion 11-h110nr | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 66
4. Remove the system board (2). Reverse this procedure to install the system board. Display panel cable Description Display panel cable (includes adhesive support strips) Spare part number 740197-001 Before removing the display panel cable, follow these steps: 1. Turn off the tablet. If you are - HP Pavilion 11-h110nr | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 67
sink (see Heat sink on page 46). WARNING! To reduce potential safety issues, use only the battery provided with the tablet, a replacement battery provided by HP, or a compatible battery purchased from HP. Tablet component replacement procedures 59 - HP Pavilion 11-h110nr | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 68
CAUTION: Removing a battery that is the sole power source for the tablet can cause loss of information. To prevent loss of information, save your work or shut down the tablet through Windows before removing the battery. Remove the tablet battery: 1. Remove the four Phillips PM1.85×3.35 screws (1) - HP Pavilion 11-h110nr | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 69
Keyboard base component replacement procedures CAUTION: Keyboard base components described in this chapter should only be accessed by an authorized service provider. Accessing these parts can damage the keyboard base and void the warranty. This chapter provides removal and replacement procedures for - HP Pavilion 11-h110nr | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 70
WARNING! To reduce potential safety issues, use only the battery provided with the keyboard base, a replacement battery provided by HP, or a compatible battery purchased from HP. CAUTION: Removing a battery that is the sole power source for the tablet can cause loss of information. To prevent loss - HP Pavilion 11-h110nr | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 71
Remove the keyboard base battery: 1. Disconnect the battery cable (1) from the docking board. 2. Remove the eight Phillips PM1.85×3.00 screws (2) that secure the battery to the keyboard/ top cover. 3. Remove the keyboard base battery (3). Reverse this procedure to install the keyboard base battery. - HP Pavilion 11-h110nr | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 72
TouchPad Description TouchPad (includes cable) Spare part number 740190-001 Before removing the TouchPad, follow these steps: 1. Turn off the tablet and keyboard base. If you are unsure whether the tablet and keyboard base are off or in Hibernation, turn the tablet on, and then shut it down - HP Pavilion 11-h110nr | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 73
4. Remove the TouchPad (4) by pressing it through the keyboard/top cover. NOTE: When removing the TouchPad, make sure the TouchPad cable routes cleanly through the opening (5) in the keyboard/top cover. Reverse this procedure to install the TouchPad. Card reader board Description Card reader board - HP Pavilion 11-h110nr | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 74
Remove the card reader board: 1. Release the ZIF connector (1) to which the card reader board cable is attached, and then disconnect the card reader board cable from the HDMI/USB board. 2. Remove the two Phillips PM1.85×2.75 broad head screws (2) that secure the card reader board to the keyboard/top - HP Pavilion 11-h110nr | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 75
HDMI/USB board Description HDMI/USB board (includes HDMI port and USB 3.0 port) Spare part number 740209-001 Before removing the HDMI/USB board, follow these steps: 1. Turn off the tablet and keyboard base. If you are unsure whether the tablet and keyboard base are off or in Hibernation, turn the - HP Pavilion 11-h110nr | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 76
Reverse this procedure to install the HDMI/USB board. Power connector cable Description Power connector cable Spare part number 740188-001 Before removing the power connector cable, follow these steps: 1. Turn off the tablet and keyboard base. If you are unsure whether the tablet and keyboard base - HP Pavilion 11-h110nr | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 77
3. Remove the power connector cable (3). Reverse this procedure to install the power connector cable. Audio/USB board Description Audio/USB board (includes audio-out/audio-in combo jack and USB 2.0 port) Spare part number 742733-001 Before removing the audio/USB board, follow these steps: 1. Turn - HP Pavilion 11-h110nr | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 78
Remove the audio/USB board: 1. Disconnect the hinge assembly "Audio side" cable (1) from the audio/USB board. 2. Remove the two Phillips PM1.85×3.00 screws (2) that secure the audio/USB board to the keyboard/top cover. 3. Remove the audio/USB board (3) and cable. Reverse this procedure to install - HP Pavilion 11-h110nr | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 79
Docking board Description Docking board Spare part number 740206-001 Before removing the docking board, follow these steps: 1. Turn off the tablet and keyboard base. If you are unsure whether the tablet and keyboard base are off or in Hibernation, turn the tablet on, and then shut it down through - HP Pavilion 11-h110nr | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 80
3. Remove the docking board (2). Reverse this procedure to install the docking board. Hinge assembly NOTE: The hinge assembly spare part kit includes two cables and two rubber feet. Description In flyer red finish In pearl white finish In sparkling white finish Spare part number 740204-001 740205 - HP Pavilion 11-h110nr | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 81
4. Remove the bottom cover (see Bottom cover on page 61). 5. Disconnect the keyboard base battery cable from the docking board (see Keyboard base battery on page 62). Remove the hinge assembly: 1. Disconnect the following cables: (1) Hinge assembly "HDMI side" cable from the HDMI/USB board (2) and - HP Pavilion 11-h110nr | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 82
4. Remove the hinge assembly (2) and cables. Reverse this procedure to install the hinge assembly. 74 Chapter 5 Removal and replacement procedures - HP Pavilion 11-h110nr | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 83
is located at the bottom of the screen. NOTE: Use extreme care when making HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting - HP Pavilion 11-h110nr | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 84
, or disconnect any device, cable, or cord. 1. From the Start screen, type support, and then select the HP Support Assistant app. 2. Click Updates and tune-ups, and then click Check for HP updates now. 3. Follow the on-screen instructions. 4. At the download area, follow these steps: a. Identify the - HP Pavilion 11-h110nr | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 85
the on-screen instructions. NOTE: If you need to stop a diagnostic test, press esc. Downloading HP PC Hardware Diagnostics (UEFI) to a USB device NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only. 1. Go to http://www.hp.com. 2. Click Support & Drivers - HP Pavilion 11-h110nr | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 86
Maximum altitude (unpressurized) Operating Metric U.S. 30.3 cm 19.3 cm 1.2 cm 0.78 kg 11.9 in 7.6 in 0.5 in 1.72 lbs 30.3 cm 14.7 cm 1.0 cm 0.71 kg 11.9 in 5.8 in 0.4 in 1.57 lbs 30.3 cm 19.3 cm 2.2 cm 1.49 kg 11.9 in 7.6 in 0.9 in 3.29 lbs 19.5 V dc @ 3.33 A - 65 W 19.5 V dc @ 2.31 - HP Pavilion 11-h110nr | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 87
Metric U.S. Nonoperating -15 m to 12,192 m -50 ft to 40,000 ft NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of temperatures. 79 - HP Pavilion 11-h110nr | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 88
8 Backing up, restoring, and recovering This chapter provides information about the following processes: ● Creating recovery media and backups ● Restoring and recovering your system 80 Chapter 8 Backing up, restoring, and recovering - HP Pavilion 11-h110nr | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 89
Telephone Numbers booklet included with the computer. You can also find contact information from the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. If you use an external optical drive, it must be connected directly to a USB port - HP Pavilion 11-h110nr | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 90
, connect to the keyboard dock before beginning these steps (select models only). 1. From the Start screen, type recovery, and then select HP Recovery Manager. 2. Select Recovery Media Creation, and then follow the on-screen instructions. If you ever need to recover the system, see Recovering using - HP Pavilion 11-h110nr | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 91
select Help and Support. ● If you need to correct a problem with a preinstalled application or driver, use the Drivers and Applications Reinstall option of HP Recovery Manager to reinstall the individual application or driver. From the Start screen, type recovery, select HP Recovery Manager, select - HP Pavilion 11-h110nr | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 92
HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. IMPORTANT: HP your keyboard layout. 3. Select Troubleshoot from the boot options menu. 4. Select Recovery Manager, and then follow the on-screen instructions. 84 Chapter 8 Backing up, - HP Pavilion 11-h110nr | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 93
Manager, change the computer boot order. See Changing the computer boot order on page 85. 3. Follow the on-screen instructions. Changing the computer boot order If computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS - HP Pavilion 11-h110nr | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 94
9 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the - HP Pavilion 11-h110nr | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 95
Country/region Accredited agency Applicable note number Japan METI 3 The Netherlands KEMA 1 Norway NEMKO 1 The People's Republic of China COC 5 South Korea EK 4 Sweden CEMKO 1 Switzerland SEV 1 Taiwan BSMI 4 The United Kingdom BSI 1 The United States UL 2 1. The - HP Pavilion 11-h110nr | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 96
dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the - HP Pavilion 11-h110nr | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 97
bezel removal 50 spare part numbers 16, 24, 25, 50 boot order, changing HP Recovery Manager 85 bottom cover removal 61 spare part numbers 20, 23, 24, 26, 61 buttons power 6 TouchPad 11 volume 7 Windows 5 C cables, service considerations 27 caps lock light 10 card reader board removal 65 spare part - HP Pavilion 11-h110nr | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 98
processors 1 product name 1 security 3 sensors 2 serviceability 3 storage 1 video 1 wireless 2 product name 1 R rear-facing webcamera location 7 removal 37 spare part number 37 recovery discs 81, 85 HP Recovery Manager 83 media 85 options 81 starting 84 supported discs 81 system 83 USB flash drive - HP Pavilion 11-h110nr | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 99
6 exterior components 4 major components 15 specifications 78 tools required 27 TouchPad removal 64 spare part number 19, 23, 64 TouchPad button 11 TouchPad zone 11 TouchScreen board removal 48 spare part number 17, 25, 48 transporting guidelines 29 V vibrator module removal 42 spare part number 16 - HP Pavilion 11-h110nr | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 100
HP Pavilion 11 x
2
PC
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.