HP Pavilion All-in-One MS210 Maintenance and Service Guide: HP Pro All-in-One - Page 39

Software Troubleshooting, Updating Drivers, Microsoft System Restore

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5 Software Troubleshooting Your computer uses the operating system and installed software programs during normal operation. If your computer works improperly or stops because of the software, you may be able to repair it. Some software repairs are as simple as restarting your computer, and others require performing a system recovery from files on your hard disk drive. Updating Drivers A driver is a software program that enables your computer to communicate with an attached device, such as a printer, hard disk drive, mouse, or keyboard. Complete the following procedure to update a driver, or to revert to an earlier version of the driver if the new one does not solve your problem: 1. Click the Start button. 2. Type Device Manager into the Start Search box, and then click Device Manager to open the Device Manager window. 3. Click the plus sign (+) to expand the type of device for which you want to update or rollback, (for example, DVD/CD-ROM drives). 4. Double-click the specific item (for example, HP DVD Writer 640b). 5. Click the Driver tab. 6. To update a driver, click Update Driver, and follow the on-screen instructions. - or - To revert to an earlier version of a driver, click Rollback Driver, and follow the on-screen instructions. Microsoft System Restore Microsoft Windows 7 includes a feature that enables you to restore your computer configuration to a configuration that was in use before the current software problem existed. The feature does this by creating a restore point where it records the computer settings at that time and date. When a new program is installed, the operating system automatically creates a restore point before it adds the new software. You can also set restore points manually. If you experience a problem that you think may be due to software on your computer, use System Restore to return the computer to a previous restore point. Updating Drivers 33

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5
Software Troubleshooting
Your computer uses the operating system and installed software programs during normal operation. If
your computer works improperly or stops because of the software, you may be able to repair it.
Some software repairs are as simple as restarting your computer, and others require performing a
system recovery from files on your hard disk drive.
Updating Drivers
A
driver
is a software program that enables your computer to communicate with an attached device,
such as a printer, hard disk drive, mouse, or keyboard.
Complete the following procedure to update a driver, or to revert to an earlier version of the driver if
the new one does not solve your problem:
1.
Click the
Start
button.
2.
Type
Device Manager
into the Start Search box, and then click
Device Manager
to open the
Device Manager window.
3.
Click the plus sign (
+
) to expand the type of device for which you want to update or rollback, (for
example, DVD/CD-ROM drives).
4.
Double-click the specific item (for example, HP DVD Writer 640b).
5.
Click the
Driver
tab.
6.
To update a driver, click
Update Driver
, and follow the on-screen instructions.
– or –
To revert to an earlier version of a driver, click
Rollback Driver
, and follow the on-screen
instructions.
Microsoft System Restore
Microsoft Windows 7 includes a feature that enables you to restore your computer configuration to a
configuration that was in use before the current software problem existed. The feature does this by
creating a restore point where it records the computer settings at that time and date.
When a new program is installed, the operating system automatically creates a restore point before it
adds the new software. You can also set restore points manually.
If you experience a problem that you think may be due to software on your computer, use System
Restore to return the computer to a previous restore point.
Updating Drivers
33