HP ProLiant DL380p HP ProLiant Servers Troubleshooting Guide - Page 111

Unable to Retrieve Identify Controller Data. Controller May be Disabled or Failed

Page 111 highlights

Unable to Communicate with Drive on SCSI Port X, Drive ID Y Description: The array controller cannot communicate with the drive. Action: If the hard drive amber LED is on, replace the drive. Unable to Retrieve Identify Controller Data. Controller May be Disabled or Failed ...SOLUTION: Power down the system. Verify that the controller is fully seated. Then power the system on and look for helpful error messages displayed by the controller. If this doesn't help, contact your HP service provider. Description: ADU ("Array diagnostic software" on page 78) requested the identify controller data from the controller, but was unable to obtain it. This usually indicates that the controller is not seated properly or has failed. Action: 1. Power down the server. 2. Be sure the controller is fully seated. 3. Restart the server. 4. Resolve any error messages displayed by the controller. If this does not solve the problem, contact an HP authorized service provider ("Contacting HP technical support or an authorized reseller" on page 187). Unknown Disable Code Description: A code was returned from the array accelerator board that ADU does not recognize. Action: Obtain the latest version of ADU ("Array diagnostic software" on page 78). Unrecoverable Read Error Description: Read parity errors were detected when an attempt to read the same data from both sides of the mirrored memory was made. Data loss will occur. Action: Replace the array accelerator board. Unsupported Processor Configuration (Processor Required in Slot #1) Description: Processor required in slot 1. Action: If you do not install a supported processor in slot 1, this message is displayed, and the system halts. Warning Bit Detected Description: A monitor and performance threshold violation may have occurred. The status of a logical drive may not be OK. Action: Check the other error messages for an indication of the problem. Error messages 111

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Error messages 111
Unable to Communicate with Drive on SCSI Port X, Drive ID Y
Description
: The array controller cannot communicate with the drive.
Action
: If the hard drive amber LED is on, replace the drive.
Unable to Retrieve Identify Controller Data. Controller May be Disabled or Failed
...SOLUTION: Power down the system. Verify that the controller is fully seated. Then power the system on and look for
helpful error messages displayed by the controller. If this doesn’t help, contact your HP service provider.
Description
: ADU ("
Array diagnostic software
" on page
78
) requested the identify controller data from the
controller, but was unable to obtain it. This usually indicates that the controller is not seated properly or has
failed.
Action
:
1.
Power down the server.
2.
Be sure the controller is fully seated.
3.
Restart the server.
4.
Resolve any error messages displayed by the controller.
If this does not solve the problem, contact an HP authorized service provider ("
Contacting HP technical
support or an authorized reseller
" on page
187
).
Unknown Disable Code
Description
: A code was returned from the array accelerator board that ADU does not recognize.
Action
: Obtain the latest version of ADU ("
Array diagnostic software
" on page
78
).
Unrecoverable Read Error
Description
: Read parity errors were detected when an attempt to read the same data from both sides of the
mirrored memory was made. Data loss will occur.
Action
: Replace the array accelerator board.
Unsupported Processor Configuration (Processor Required in Slot #1)
Description
: Processor required in slot 1.
Action:
If you do not install a supported processor in slot 1, this message is displayed, and the system halts.
Warning Bit Detected
Description
: A monitor and performance threshold violation may have occurred. The status of a logical drive
may not be OK.
Action
: Check the other error messages for an indication of the problem.