HP ProLiant DL380p HP ProLiant Servers Troubleshooting Guide - Page 164

Drive Array Reports Improper SCSI Port 1 Cabling

Page 164 highlights

1776-Drive Array Reports Improper SCSI Port 1 Cabling Audible Beeps: None Possible Cause: • The integrated array enabler board failed. • The I/O board, drive backplane fan board, or drive backplane failed. Action: 1. Replace the integrated array enabler board. 2. Update the integrated Smart Array option to the latest firmware version ("Firmware maintenance" on page 82). CAUTION: Only authorized technicians trained by HP should attempt to remove the I/O board. If you believe the I/O board requires replacement, contact HP Technical Support ("Contacting HP" on page 187) before proceeding. 3. Reboot the server after replacing each item: a. Drive backplane fan board b. Drive backplane c. I/O board 1777-Slot X Drive Array - Storage Enclosure Problem Detected... (followed by one or more of the following): ...SCSI Port Y: Cooling Fan Malfunction Detected SCSI Port Y: Overheated Condition Detected SCSI Port Y: Side-Panel must be Closed to Prevent Overheating SCSI Port Y: Redundant Power Supply Malfunction Detected SCSI Port Y: Wide SCSI Transfer Failed SCSI Port Y: Interrupt Signal Inoperative SCSI Port y: Unsupported ProLiant Storage System Detected Audible Beeps: None Possible Cause: Environment threshold was violated on the drive enclosure. Action: • Check the cooling fan operation by placing a hand over the fan. • Be sure the internal plenum cooling fan in tower servers or storage systems is operational. If the fan is not operating, check for obstructions and check all internal connections. • Replace the unit side panel if removed. • Check the LEDs. If the ProLiant Storage System power LED is amber instead of green, this indicates a redundant power supply failure. • If the message indicates to check SCSI cables, do the following: a. Compare the cabling against the diagrams in the HP Smart Array Controller User Guide. b. If the routing is correct, replace cables on the specified port until the POST error message is eliminated. Error messages 164

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Error messages 164
1776-Drive Array Reports Improper SCSI Port 1 Cabling
Audible Beeps
: None
Possible Cause
:
The integrated array enabler board failed.
The I/O board, drive backplane fan board, or drive backplane failed.
Action
:
1.
Replace the integrated array enabler board.
2.
Update the integrated Smart Array option to the latest firmware version ("
Firmware maintenance
" on
page
82
).
CAUTION:
Only authorized technicians trained by HP should attempt to remove the I/O board.
If you believe the I/O board requires replacement, contact HP Technical Support ("
Contacting
HP
" on page
187
) before proceeding.
3.
Reboot the server after replacing each item:
a.
Drive backplane fan board
b.
Drive backplane
c.
I/O board
1777-Slot X Drive Array - Storage Enclosure Problem Detected...
(followed by one or more of the following):
...SCSI Port Y: Cooling Fan Malfunction Detected
SCSI Port Y: Overheated Condition Detected
SCSI Port Y: Side-Panel must be Closed to Prevent Overheating
SCSI Port Y: Redundant Power Supply Malfunction Detected
SCSI Port Y: Wide SCSI Transfer Failed
SCSI Port Y: Interrupt Signal Inoperative
SCSI Port y: Unsupported ProLiant Storage System Detected
Audible Beeps
: None
Possible Cause
: Environment threshold was violated on the drive enclosure.
Action
:
Check the cooling fan operation by placing a hand over the fan.
Be sure the internal plenum cooling fan in tower servers or storage systems is operational. If the fan is
not operating, check for obstructions and check all internal connections.
Replace the unit side panel if removed.
Check the LEDs. If the ProLiant Storage System power LED is amber instead of green, this indicates a
redundant power supply failure.
If the message indicates to check SCSI cables, do the following:
a.
Compare the cabling against the diagrams in the
HP Smart Array Controller User Guide
.
b.
If the routing is correct, replace cables on the specified port until the POST error message is
eliminated.