HP ProLiant DL380p HP ProLiant Servers Troubleshooting Guide - Page 183

Expansion board-related port 85 codes

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2. Bring the server to base configuration by removing all components that are not required by the server to complete POST. For more information, see "Breaking the server down to the minimum hardware configuration (on page 18)." This process can include removing all: o Expansion boards o DIMMs, except the first bank o Hard drives o Peripheral devices IMPORTANT: Processor socket 1 and PPM slot 1 must be populated at all times or the server does not function properly. CAUTION: Before removing or replacing any processors, be sure to follow the guidelines provided in "Performing processor procedures in the troubleshooting process (on page 18)." Failure to follow the recommended guidelines can cause damage to the system board, requiring replacement of the system board. 3. Remove all processors and PPMs, except the processor installed in socket 1 and the corresponding PPM. 4. Reseat the remaining memory boards, rebooting after each installation to isolate any failed memory boards, if applicable. 5. Replace the DIMMs with a remaining bank of memory. 6. Replace the memory board, if applicable. 7. Replace the system board. IMPORTANT: If replacing the system board or clearing NVRAM, you must re-enter the server serial number through RBSU ("Re-entering the serial number and product ID" on page 73). Expansion board-related port 85 codes Expansion board-related port 85 codes display in the format 6xh. IMPORTANT: Reboot the server after completing each numbered step. If the error condition continues, proceed with the next step. To troubleshoot expansion board-related error codes: 1. Reseat all expansion boards. 2. Bring the server to base configuration by removing all components that are not required by the server to complete POST. For more information, see "Breaking the server down to the minimum hardware configuration (on page 18)." This process can include removing all: o Expansion boards o DIMMs, except the first bank o Hard drives o Peripheral devices IMPORTANT: Processor socket 1 and PPM slot 1 must be populated at all times or the server does not function properly. Error messages 183

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Error messages 183
2.
Bring the server to base configuration by removing all components that are not required by the server
to complete POST. For more information, see "Breaking the server down to the minimum hardware
configuration (on page
18
)." This process can include removing all:
o
Expansion boards
o
DIMMs, except the first bank
o
Hard drives
o
Peripheral devices
IMPORTANT:
Processor socket 1 and PPM slot 1 must be populated at all times or the server does
not function properly.
CAUTION:
Before removing or replacing any processors, be sure to follow the guidelines
provided in "Performing processor procedures in the troubleshooting process (on page
18
)."
Failure to follow the recommended guidelines can cause damage to the system board, requiring
replacement of the system board.
3.
Remove all processors and PPMs, except the processor installed in socket 1 and the corresponding
PPM.
4.
Reseat the remaining memory boards, rebooting after each installation to isolate any failed memory
boards, if applicable.
5.
Replace the DIMMs with a remaining bank of memory.
6.
Replace the memory board, if applicable.
7.
Replace the system board.
IMPORTANT:
If replacing the system board or clearing NVRAM, you must re-enter the server
serial number through RBSU ("
Re-entering the serial number and product ID
" on page
73
).
Expansion board-related port 85 codes
Expansion board-related port 85 codes display in the format 6xh.
IMPORTANT:
Reboot the server after completing each numbered step. If the error condition
continues, proceed with the next step.
To troubleshoot expansion board-related error codes:
1.
Reseat all expansion boards.
2.
Bring the server to base configuration by removing all components that are not required by the server
to complete POST. For more information, see "Breaking the server down to the minimum hardware
configuration (on page
18
)." This process can include removing all:
o
Expansion boards
o
DIMMs, except the first bank
o
Hard drives
o
Peripheral devices
IMPORTANT:
Processor socket 1 and PPM slot 1 must be populated at all times or the server does
not function properly.