HP ProLiant DL380p HP ProLiant Servers Troubleshooting Guide - Page 53

Processor problems, Tape drive problems

Get HP ProLiant DL380p PDF manuals and user guides View all HP ProLiant DL380p manuals
Add to My Manuals
Save this manual to your list of manuals

Page 53 highlights

Processor problems Action: 1. If applicable, check the processor LEDs to identify if a PPM failure occurred. For LED information, see the server documentation. 2. Be sure each processor is supported by the server and is installed properly. For processor requirements, see the server documentation. 3. Be sure the server ROM is current. If an "unsupported processor detected" message appears, see "Unsupported processor stepping with Intel® processors (on page 87)." 4. Be sure you are not mixing processor stepping, core speeds, or cache sizes if this is not supported on the server. For more information, see the server documentation. CAUTION: Removal of some processors and heatsinks require special considerations for replacement, while other processors and heatsinks are integrated and cannot be reused once separated. For specific instructions for the server you are troubleshooting, refer to processor information in the server user guide. CAUTION: Before removing or replacing any processors, be sure to follow the guidelines provided in "Performing processor procedures in the troubleshooting process (on page 18)." Failure to follow the recommended guidelines can cause damage to the system board, requiring replacement of the system board. 5. If the server has only one processor installed, replace it with a known functional processor. If the problem is resolved after you restart the server, the original processor failed. CAUTION: Before removing or replacing any processors, be sure to follow the guidelines provided in "Performing processor procedures in the troubleshooting process (on page 18)." Failure to follow the recommended guidelines can cause damage to the system board, requiring replacement of the system board. 6. If the server has multiple processors installed, test each processor: a. Remove all but one processor from the server. Replace each with a processor terminator board or blank, if applicable to the server. b. If the server includes PPMs that are not integrated on the system board, remove all PPMs from the server except for the PPM associated with the remaining processor. c. Replace the remaining processor with a known functional processor. If the problem is resolved after you restart the server, a fault exists with one or more of the original processors. Install each processor and its associated PPM (if applicable) one by one, restarting each time, to find the faulty processor or processors. At each step, be sure the server supports the processor configurations. Tape drive problems The following sections include the most common tape drive issues. Actions are listed in the order that they should be tried. If the issue is resolved, it is not necessary to complete the remaining actions. All actions may not apply to all tape drives. For detailed tape drive guided troubleshooting information, see the HP website (http://www.hp.com/support/gts). Hardware problems 53

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
  • 97
  • 98
  • 99
  • 100
  • 101
  • 102
  • 103
  • 104
  • 105
  • 106
  • 107
  • 108
  • 109
  • 110
  • 111
  • 112
  • 113
  • 114
  • 115
  • 116
  • 117
  • 118
  • 119
  • 120
  • 121
  • 122
  • 123
  • 124
  • 125
  • 126
  • 127
  • 128
  • 129
  • 130
  • 131
  • 132
  • 133
  • 134
  • 135
  • 136
  • 137
  • 138
  • 139
  • 140
  • 141
  • 142
  • 143
  • 144
  • 145
  • 146
  • 147
  • 148
  • 149
  • 150
  • 151
  • 152
  • 153
  • 154
  • 155
  • 156
  • 157
  • 158
  • 159
  • 160
  • 161
  • 162
  • 163
  • 164
  • 165
  • 166
  • 167
  • 168
  • 169
  • 170
  • 171
  • 172
  • 173
  • 174
  • 175
  • 176
  • 177
  • 178
  • 179
  • 180
  • 181
  • 182
  • 183
  • 184
  • 185
  • 186
  • 187
  • 188
  • 189
  • 190
  • 191
  • 192
  • 193
  • 194
  • 195
  • 196
  • 197
  • 198
  • 199
  • 200
  • 201
  • 202
  • 203
  • 204
Hardware problems 53
Processor problems
Action
:
1.
If applicable, check the processor LEDs to identify if a PPM failure occurred. For LED information, see the
server documentation.
2.
Be sure each processor is supported by the server and is installed properly. For processor requirements,
see the server documentation.
3.
Be sure the server ROM is current.
If an "unsupported processor detected" message appears, see "Unsupported processor stepping with
Intel® processors (on page
87
)."
4.
Be sure you are not mixing processor stepping, core speeds, or cache sizes if this is not supported on
the server. For more information, see the server documentation.
CAUTION:
Removal of some processors and heatsinks require special considerations for
replacement, while other processors and heatsinks are integrated and cannot be reused once
separated. For specific instructions for the server you are troubleshooting, refer to processor
information in the server user guide.
CAUTION:
Before removing or replacing any processors, be sure to follow the guidelines
provided in "Performing processor procedures in the troubleshooting process (on page
18
)."
Failure to follow the recommended guidelines can cause damage to the system board, requiring
replacement of the system board.
5.
If the server has only one processor installed, replace it with a known functional processor. If the
problem is resolved after you restart the server, the original processor failed.
CAUTION:
Before removing or replacing any processors, be sure to follow the guidelines
provided in "Performing processor procedures in the troubleshooting process (on page
18
)."
Failure to follow the recommended guidelines can cause damage to the system board, requiring
replacement of the system board.
6.
If the server has multiple processors installed, test each processor:
a.
Remove all but one processor from the server. Replace each with a processor terminator board or
blank, if applicable to the server.
b.
If the server includes PPMs that are not integrated on the system board, remove all PPMs from the
server except for the PPM associated with the remaining processor.
c.
Replace the remaining processor with a known functional processor. If the problem is resolved after
you restart the server, a fault exists with one or more of the original processors. Install each
processor and its associated PPM (if applicable) one by one, restarting each time, to find the faulty
processor or processors. At each step, be sure the server supports the processor configurations.
Tape drive problems
The following sections include the most common tape drive issues. Actions are listed in the order that they
should be tried. If the issue is resolved, it is not necessary to complete the remaining actions.
All actions may not apply to all tape drives.
For detailed tape drive guided troubleshooting information, see the HP website
(
).