HP ProLiant DL380p HP ProLiant Servers Troubleshooting Guide - Page 184

Miscellaneous port 85 codes

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CAUTION: Before removing or replacing any processors, be sure to follow the guidelines provided in "Performing processor procedures in the troubleshooting process (on page 18)." Failure to follow the recommended guidelines can cause damage to the system board, requiring replacement of the system board. 3. Remove all processors and PPMs, except the processor installed in socket 1 and the corresponding PPM. 4. Install the expansion boards one at a time, rebooting between each installation to isolate the failed expansion board. 5. Replace the failed expansion board, if applicable. 6. Replace the PCI riser board, if applicable. 7. Replace the system board. IMPORTANT: If replacing the system board or clearing NVRAM, you must re-enter the server serial number through RBSU ("Re-entering the serial number and product ID" on page 73). Miscellaneous port 85 codes To troubleshoot all other port 85 codes: IMPORTANT: Reboot the server after completing each numbered step. If the error condition continues, proceed with the next step. 1. Bring the server to base configuration by removing all components that are not required by the server to complete POST. For more information, see "Breaking the server down to the minimum hardware configuration (on page 18)." This process can include removing all: o Expansion boards o DIMMs, except the first bank o Hard drives o Peripheral devices IMPORTANT: Processor socket 1 and PPM slot 1 must be populated at all times or the server does not function properly. CAUTION: Before removing or replacing any processors, be sure to follow the guidelines provided in "Performing processor procedures in the troubleshooting process (on page 18)." Failure to follow the recommended guidelines can cause damage to the system board, requiring replacement of the system board. 2. Remove all processors and PPMs, except the processor installed in socket 1 and the corresponding PPM. 3. Install each remaining system component, rebooting between each installation to isolate any failed components. 4. Clear the system NVRAM. 5. Replace the system board. IMPORTANT: If replacing the system board or clearing NVRAM, you must re-enter the server serial number through RBSU ("Re-entering the serial number and product ID" on page 73). Error messages 184

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Error messages 184
CAUTION:
Before removing or replacing any processors, be sure to follow the guidelines
provided in "Performing processor procedures in the troubleshooting process (on page
18
)."
Failure to follow the recommended guidelines can cause damage to the system board, requiring
replacement of the system board.
3.
Remove all processors and PPMs, except the processor installed in socket 1 and the corresponding
PPM.
4.
Install the expansion boards one at a time, rebooting between each installation to isolate the failed
expansion board.
5.
Replace the failed expansion board, if applicable.
6.
Replace the PCI riser board, if applicable.
7.
Replace the system board.
IMPORTANT:
If replacing the system board or clearing NVRAM, you must re-enter the server
serial number through RBSU ("
Re-entering the serial number and product ID
" on page
73
).
Miscellaneous port 85 codes
To troubleshoot all other port 85 codes:
IMPORTANT:
Reboot the server after completing each numbered step. If the error condition
continues, proceed with the next step.
1.
Bring the server to base configuration by removing all components that are not required by the server
to complete POST. For more information, see "Breaking the server down to the minimum hardware
configuration (on page
18
)." This process can include removing all:
o
Expansion boards
o
DIMMs, except the first bank
o
Hard drives
o
Peripheral devices
IMPORTANT:
Processor socket 1 and PPM slot 1 must be populated at all times or the server does
not function properly.
CAUTION:
Before removing or replacing any processors, be sure to follow the guidelines
provided in "Performing processor procedures in the troubleshooting process (on page
18
)."
Failure to follow the recommended guidelines can cause damage to the system board, requiring
replacement of the system board.
2.
Remove all processors and PPMs, except the processor installed in socket 1 and the corresponding
PPM.
3.
Install each remaining system component, rebooting between each installation to isolate any failed
components.
4.
Clear the system NVRAM.
5.
Replace the system board.
IMPORTANT:
If replacing the system board or clearing NVRAM, you must re-enter the server
serial number through RBSU ("
Re-entering the serial number and product ID
" on page
73
).