HP ProLiant DL380p HP ProLiant Servers Troubleshooting Guide - Page 57

Mouse and keyboard problems, Audio problems, Printer problems

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Mouse and keyboard problems Action: 1. Be sure no loose connections (on page 20) exist. If a KVM switching device is in use, be sure the server is properly connected to the switch. o For rack-mounted servers, check the cables to the switch box and be sure the switch is correctly set for the server. o For tower model servers, check the cable connection from the input device to the server. 2. If a KVM switching device is in use, be sure all cables and connectors are the proper length and are supported by the switch. Refer to the switch documentation. 3. Be sure the current drivers for the operating system are installed. 4. Be sure the device driver is not corrupted by replacing the driver. 5. Restart the system and check whether the input device functions correctly after the server restarts. 6. Replace the device with a known working equivalent device (another similar mouse or keyboard). o If the problem still occurs with the new mouse or keyboard, the connector port on the system I/O board is defective. Replace the board. o If the problem no longer occurs, the original input device is defective. Replace the device. 7. Be sure the keyboard or mouse is connected to the correct port. Determine whether the keyboard lights flash at POST or the NumLock LED illuminates. If not, change port connections. 8. Be sure the keyboard or mouse is clean. Audio problems Action: Be sure the server speaker is connected. Refer to the server documentation. Printer problems Printer does not print Action: 1. Be sure the printer is powered up and online. 2. Be sure no loose connections (on page 20) exist. 3. Be sure the correct printer drivers are installed. Printer output is garbled Action: Be sure the correct printer drivers are installed. Hardware problems 57

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Hardware problems 57
Mouse and keyboard problems
Action
:
1.
Be sure no loose connections (on page
20
) exist. If a KVM switching device is in use, be sure the server
is properly connected to the switch.
o
For rack-mounted servers, check the cables to the switch box and be sure the switch is correctly set
for the server.
o
For tower model servers, check the cable connection from the input device to the server.
2.
If a KVM switching device is in use, be sure all cables and connectors are the proper length and are
supported by the switch. Refer to the switch documentation.
3.
Be sure the current drivers for the operating system are installed.
4.
Be sure the device driver is not corrupted by replacing the driver.
5.
Restart the system and check whether the input device functions correctly after the server restarts.
6.
Replace the device with a known working equivalent device (another similar mouse or keyboard).
o
If the problem still occurs with the new mouse or keyboard, the connector port on the system I/O
board is defective. Replace the board.
o
If the problem no longer occurs, the original input device is defective. Replace the device.
7.
Be sure the keyboard or mouse is connected to the correct port. Determine whether the keyboard lights
flash at POST or the NumLock LED illuminates. If not, change port connections.
8.
Be sure the keyboard or mouse is clean.
Audio problems
Action
: Be sure the server speaker is connected. Refer to the server documentation.
Printer problems
Printer does not print
Action
:
1.
Be sure the printer is powered up and online.
2.
Be sure no loose connections (on page
20
) exist.
3.
Be sure the correct printer drivers are installed.
Printer output is garbled
Action
: Be sure the correct printer drivers are installed.