HP ProLiant DL380p HP ProLiant Servers Troubleshooting Guide - Page 47

No hard drives are recognized, Hard drive is not recognized by the server, A new hard drive is

Get HP ProLiant DL380p PDF manuals and user guides View all HP ProLiant DL380p manuals
Add to My Manuals
Save this manual to your list of manuals

Page 47 highlights

1. Be sure no loose connections (on page 20) exist. 2. Be sure no device conflict exists. 3. Be sure the hard drive is cabled properly and terminated if necessary. 4. Be sure the hard drive data cable is working by replacing it with a known functional cable. 5. Be sure the access panel is installed properly when the server is operating. Drives may overheat and cause sluggish response or drive failure. 6. Run Insight Diagnostics ("HP Insight Diagnostics" on page 77) and replace failed components as indicated. 7. Run RBSU ("HP ROM-Based Setup Utility" on page 69) to verify that the boot controller order is set properly. No hard drives are recognized Action: 1. Be sure no power problems (on page 39) exist. 2. Check for loose connections (on page 20). 3. Be sure that the controller supports the hard drives being installed. 4. Be sure the controller has the most recent firmware. 5. If the controller supports license keys and the configuration is dual domain, be sure the license key is installed. Hard drive is not recognized by the server Action: 1. Check the hard drive LEDs to be sure they indicate normal function. For information on hard drive LEDs, see hard drive LED combinations (on page 22). For server-specific hard drive LED information, see the server documentation or the HP website (http://www.hp.com). 2. Be sure no loose connections (on page 20) exist. 3. Be sure the correct drive controller drivers are installed. 4. Be sure the hard drive is configured properly: a. To determine the proper configuration, see the hard drive documentation. b. Remove the hard drive and be sure the configuration jumpers are set properly. c. For a non-hot-plug hard drive, be sure a conflict does not exist with another hard drive. Check for SCSI ID conflicts. d. When using an array controller, be sure the hard drive is configured in an array. Run ACU ("Array Configuration Utility" on page 72). A new hard drive is not recognized Action: 1. Be sure the drive is supported. To determine drive support, see the server documentation or the HP website (http://www.docs.hp.com). Hardware problems 47

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
  • 97
  • 98
  • 99
  • 100
  • 101
  • 102
  • 103
  • 104
  • 105
  • 106
  • 107
  • 108
  • 109
  • 110
  • 111
  • 112
  • 113
  • 114
  • 115
  • 116
  • 117
  • 118
  • 119
  • 120
  • 121
  • 122
  • 123
  • 124
  • 125
  • 126
  • 127
  • 128
  • 129
  • 130
  • 131
  • 132
  • 133
  • 134
  • 135
  • 136
  • 137
  • 138
  • 139
  • 140
  • 141
  • 142
  • 143
  • 144
  • 145
  • 146
  • 147
  • 148
  • 149
  • 150
  • 151
  • 152
  • 153
  • 154
  • 155
  • 156
  • 157
  • 158
  • 159
  • 160
  • 161
  • 162
  • 163
  • 164
  • 165
  • 166
  • 167
  • 168
  • 169
  • 170
  • 171
  • 172
  • 173
  • 174
  • 175
  • 176
  • 177
  • 178
  • 179
  • 180
  • 181
  • 182
  • 183
  • 184
  • 185
  • 186
  • 187
  • 188
  • 189
  • 190
  • 191
  • 192
  • 193
  • 194
  • 195
  • 196
  • 197
  • 198
  • 199
  • 200
  • 201
  • 202
  • 203
  • 204
Hardware problems 47
1.
Be sure no loose connections (on page
20
) exist.
2.
Be sure no device conflict exists.
3.
Be sure the hard drive is cabled properly and terminated if necessary.
4.
Be sure the hard drive data cable is working by replacing it with a known functional cable.
5.
Be sure the access panel is installed properly when the server is operating. Drives may overheat and
cause sluggish response or drive failure.
6.
Run Insight Diagnostics ("
HP Insight Diagnostics
" on page
77
) and replace failed components as
indicated.
7.
Run RBSU ("
HP ROM-Based Setup Utility
" on page
69
) to verify that the boot controller order is set
properly.
No hard drives are recognized
Action
:
1.
Be sure no power problems (on page
39
) exist.
2.
Check for loose connections (on page
20
).
3.
Be sure that the controller supports the hard drives being installed.
4.
Be sure the controller has the most recent firmware.
5.
If the controller supports license keys and the configuration is dual domain, be sure the license key is
installed.
Hard drive is not recognized by the server
Action
:
1.
Check the hard drive LEDs to be sure they indicate normal function. For information on hard drive LEDs,
see hard drive LED combinations (on page
22
). For server-specific hard drive LED information, see the
server documentation or the HP website (
).
2.
Be sure no loose connections (on page
20
) exist.
3.
Be sure the correct drive controller drivers are installed.
4.
Be sure the hard drive is configured properly:
a.
To determine the proper configuration, see the hard drive documentation.
b.
Remove the hard drive and be sure the configuration jumpers are set properly.
c.
For a non-hot-plug hard drive, be sure a conflict does not exist with another hard drive. Check for
SCSI ID conflicts.
d.
When using an array controller, be sure the hard drive is configured in an array. Run ACU ("
Array
Configuration Utility
" on page
72
).
A new hard drive is not recognized
Action
:
1.
Be sure the drive is supported. To determine drive support, see the server documentation or the HP
website (
).