HP RP7 Maintenance & Service Guide HP RP7 Retail System Model 7800
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- HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 1
Maintenance & Service Guide HP RP7 Retail System Model 7800 - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 2
Windows, and Windows Vista are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries. The only warranties for HP products and services Company. Maintenance & Service Guide HP RP7 Retail System Model 7800 First Edition (August 2012) Document - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 3
About This Book WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information. NOTE: Text set - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 4
iv About This Book - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 5
HP RP7 Accessories ...3 Front Panel Controls ...4 Using the On-Screen Display Menu ...5 Rear I/O Panel Components ...6 2 Installing and Customizing the Software ...7 Installing the Windows operating system 7 Downloading Windows 7 updates ...8 Installing or upgrading device drivers 8 Customizing - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 6
HP Vision Diagnostics 25 Protecting the Software ...26 5 Illustrated parts catalog ...27 Plastics ...27 System Board, Memory, and Processors 28 Drives ...28 Misc parts ...29 Cables ...30 Accessories ...31 VFD Display Kit ...33 Stand-alone VFD Display Maintenance ...43 Service Considerations ...43 - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 7
Panel ...54 RP7 Adjustable Stand ...55 Routing Cables to External Devices 60 Optional Integrated USB Modules ...63 Optional HP Retail RP7 10.4" Customer Display 67 Optional HP Retail RP7 VFD Customer Display 72 Installing the VFD Customer Display Without Poles 72 VFD Customer Display With One - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 8
POSReady 7 117 Calibration for Windows XP 117 Configuring the MSR and VFD Customer Display 118 Configuring Powered Serial Ports ...118 Appendix C Power Cord Set Requirements 119 General Requirements ...119 Japanese Power Cord Requirements 119 Country-Specific Requirements ...120 Appendix D POST - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 9
and mouse problems (if installed 150 Solving hardware installation problems 152 Solving network problems ...154 Solving memory problems ...156 Solving processor problems ...158 Solving USB flash drive problems ...158 Solving internet access problems ...159 Solving software problems ...161 Index - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 10
x - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 11
1 Product Features Standard Features The HP RP7 Retail System features include: ● Designed for long-term deployment within general retail, hospitality, and other retail markets ● Choice of associate facing touchscreen: ◦ 15" Resistive ◦ 15" Projective Capacitive ◦ 17" Projective Capacitive ● Cable - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 12
-facing two-line VFD (Vacuum Florescent Display); standard on select models (VFD can be mounted to the RP7 or mounted on a separate stand) ● Customer-facing 10.4" LCD Display; optional (can be used with the two-line VFD if optional VFD stand or CFD stand is used electrically; if used mechanically - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 13
The following HP RP7 accessories are available from HP. 1 HP RP7 Adjustable Stand 2 HP Retail RP7 VFD Customer Display 3 HP Retail RP7 10.4" Customer Display 4 HP Retail Integrated Webcam 5 HP Retail Integrated Fingerprint Reader 6 HP Retail Integrated Dual-Head MSR NOTE: A stand-alone VFD that - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 14
On-Screen Display (OSD) main menu. - (Minus) + (Plus) OK Power LED Power Button If the OSD menu is on, tap to navigate backward through the OSD menu and decrease adjustment levels. If is off Powers the system on and off, and sets the system to hibernate or sleep mode. 4 Chapter 1 Product Features - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 15
the contrast level of the screen. Color Selects and adjusts the screen color. OSD Control Adjusts the on-screen display (OSD) controls. Management Language Turns mode display and DDC/CI support on or off, and adjusts volume on models with integrated speakers. Selects the language in which the - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 16
display or the 11 Parallel Port optional HP Retail RP7 10.4" Customer Display) 4 PS/2 Mouse/Keyboard Connector (supports 12 RJ-45 Network Connector only one PS/2 device at a time) 5 DC Out Power Connector (for the optional HP 13 Powered Serial Ports 5V/12V Retail RP7 10.4" Customer Display - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 17
back of the unit and above the monitor to permit the required airflow. Installing the Windows operating system The first time you turn on the computer, the operating system is installed automatically. This process takes about 5 to 10 minutes. Carefully read and follow the instructions on the screen - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 18
the latest support software, including support software for the operating system, from http://www.hp.com/support. Select your country and language, select Download drivers and software (and firmware), enter the model number of the computer, and press Enter. Customizing the monitor display If you - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 19
regardless of the mode selected. To manually switch to Post Messages Enabled during POST, press any key (except F1 through F12). ● Establish an Ownership Tag, the text of which is displayed each time the system is turned on or restarted. ● Enter the Asset Tag or property identification number - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 20
To reset to factory settings or previously saved default settings (some models), select Apply Defaults and Exit. This option will restore the original factory system defaults. CAUTION: Do NOT turn the computer power OFF while the BIOS is saving the Computer Setup (F10) changes because the CMOS could - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 21
Computer Setup-File NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 3-2 Computer Setup-File Option System Information About Set Time and Date Flash System ROM Replicated Setup Default Setup Apply Defaults and Exit Ignore Changes and Exit - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 22
most backwards-compatible setting of the three options. Operating systems usually do not require additional driver support in IDE mode. RAID - Allows DOS and boot access to RAID volumes. Use this mode with the RAID device driver loaded in the operating system to take advantage of RAID features. AHCI - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 23
flash the ROM, and make changes to certain plug and play settings under Windows. NOTE: This selection will only appear when at least one drive that supports the DriveLock feature is attached to the system. See the Desktop Management Guide for more information. Allows you to set and enable a power-on - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 24
. See the Desktop Management Guide for more information. Smart Cover (some models) Allows you to: ● models) ● System audio ● Serial ports (some models) ● Parallel port (some models) ● Network controllers (some models) USB Security ● SATA0 ● SATA1 ● SATA2 (some models) ● SATA4 (some models - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 25
the MBR of the current bootable disk while in MS-DOS or Windows Safe Mode. NOTE: Most operating systems control access to the MBR of the current bootable disk; the BIOS cannot prevent changes that may occur while the operating system is running. Each time the workstation is turned on or restarted - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 26
Intel TXT (LT) Support (some models) (enable/disable) - Controls the underlying processor and chipset features needed to support a virtual appliance. Changing Device through OS (some models) (enable/disable) - This option allows the user to limit the operating system ability to request a Reset - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 27
Power NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 3-5 Computer Setup-Power Option OS Power Management Hardware Power Management Thermal Description ● Runtime Power Management- Enable/Disable. Allows certain operating systems to reduce - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 28
server/local hard drive). Default is Local hard drive. ● System Recovery Boot Support (Enable/Disable). Setting this feature to enabled will display the text F11 = Recovery during POST. Disabling the feature prevents the text from being displayed. However, pressing F11 will still attempt to boot to - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 29
video controller is present in the system. Default is enabled. ● Internal Speaker (some models) (does not affect external speakers). Default is enabled. ● NIC Option ROM Download (PXE, iSCSI, disabled). The BIOS contains an embedded NIC option ROM to allow the unit to boot through the network to - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 30
is disabled. ● Watchdog Timer (enable/disable). Allows you to set amount of time for a operating system and BIOS watchdog alert to be sent if the timers are not deactivated. BIOS watchdog is deactivated by BIOS and would indicate that a halt occurred during execution if the alert is sent to the - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 31
have printed reports available before placing a call to the Customer Support Center. NOTE: Third party devices may not be detected by HP Vision Diagnostics. Accessing HP Vision Diagnostics To access HP Vision Diagnostics, you must create a Recovery Disc Set then boot to the CD containing the utility - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 32
In the End User License Agreement page, select Agree if you agree with the terms. The HP Vision Diagnostics utility launches with the Survey tab displayed. Survey Tab The Survey tab displays important system configuration information. In the View level field, you can select the Summary view to see - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 33
Test-Provides the most flexibility in controlling the testing of a system. The Custom Test mode allows you to specifically select which devices, tests, and test parameters are run. By default, the three test modes do not display prompts and require no interaction. If errors are found, they are - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 34
History tab contains information on past test executions. The History Log displays all tests that have been executed, the number of times of execution a unique error code associated with the specific error on your computer. When contacting the HP Support Center for assistance with a hardware failure - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 35
the Latest Version of HP Vision Diagnostics 1. Go to http://www.hp.com. 2. Click the Software & Drivers link. 3. Select Download drivers and software (and firmware). 4. Enter your product name in the text box and press the Enter key. 5. Select your specific computer model. 6. Select your OS - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 36
software from loss or damage, you should keep a backup copy of all system software, applications, and related files stored on the hard drive. See the operating system or backup utility documentation for instructions on making backup copies of data files. 26 Chapter 4 Computer Diagnostic Features - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 37
power cord In Mold Decoration (IMD; customizable) covers: Panel with hole (for bottom rear on models with VFD) Panel without hole (for bottom rear on models without VFD) Top panel, small (for top rear of display) Spare part number 702769-001 702787-001 xxxxxx-001 702778-001 702781-001 702786-001 - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 38
Board, Memory, and Processors Item Description System board (includes replacement thermal material) Memory 2120 processor, 3.3 GHz, 65W Intel Pentium Dual-Core G850 processor, 2.9 GHz, 65W Intel Celeron G540 processor, 2.5 GHz Drives Description 320-GB, 7200-rpm hard drive 256 GB Solid State Drive - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 39
daughter card WLAN module, 802.11a/b/g/n Heat sink (includes replacement thermal material) EMI shield (metal plate), display head USB security cover for secured USB port on I/O panel Grommet, hard drive Rubber foot and screw kit Spare part number 702774-001 702775-001 652165-001 702773-001 702780 - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 40
Cables Description Cables (1) LED cable assembly (2) Hard drive harness cable assembly (3) Hood sensor (4) Antenna kit Spare part number 702777-001 702776-001 702772-001 702771-001 30 Chapter 5 Illustrated parts catalog - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 41
Accessories Accessories 31 - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 42
, associate-facing (AFD), 17 inch capacitive (9) Bracket for HP Retail RP7 10.4" Customer Display (10) Cable kit for HP Retail RP7 10.4" Customer Display, includes: ● USB A cable ● DC-in cable ● DVI-D cable ● Audio cable (11) VFD customer display, cable kit (includes USB power cable and - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 43
VFD Display Kit Description VFD Display Kit (1) VFD customer display (2) Display bracket (3) Poles (2) (4) IMD panel (5) Screws (6) Cable kit Spare part number 695662-001 VFD Display Kit 33 - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 44
Stand-alone VFD Display Kit Description Stand-alone VFD Display Kit (1) VFD customer display (2) Poles (3) (3) Stand (4) Cable kit Sequential part number listing Spare part number 594220-001 638629-001 639135-001 640953-001 652165-001 Description Grommet, hard drive Intel Core - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 45
adapter, 180-W; does not include power cord Rubber foot and screw kit USB security cover for secured USB port on I/O panel EMI shield (metal plate), display head VFD customer display Cable kit for HP Retail RP7 10.4" Customer Display VFD customer display, pole Sequential part number listing 35 - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 46
Spare part number 702784-001 702785-001 702787-001 703269-001 Description VFD customer display, bracket VFD customer display, cable kit (includes USB power cable and VFD cable) Power supply cover Bracket for HP Retail RP7 10.4" Customer Display 36 Chapter 5 Illustrated parts catalog - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 47
HP only supports the use of SATA hard drives on these models of computer. No PATA drives are supported on any of these models N/A 3.0 Gb/s SATA connectors on the system board are color coded to make identification easier. device 1 Color Dark blue Light Blue Port SATA 0 SATA 2 Attachment Sequence - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 48
SATA 3.0 Gb/s cable as it is fully backwards compatible with the SATA 1.5 Gb/s drives. Current HP desktop products ship with SATA 3.0 Gb/s hard drives. SATA data cables are susceptible to damage if overflexed. Never crease a SATA data cable and never bend - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 49
for the HP Personal Computers have specification. Drive size calculations by drive manufacturers are bytes to the base 10 while calculations by Microsoft are bytes to the base 2. File System FAT 32 NTFS Drive/Partition Capacity Limits Controller Type ATA ATA Operating System Windows 7 Windows - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 50
is essential for proper service. CAUTION: When the computer is plugged into an AC power source, voltage is always applied to the system board. You must V Relative Humidity 40% 15,000 V 5,000 V 800 V 700 V 10% 35,000 V 12,000 V 6,000 V 2,000 V 40 Chapter 7 Routine Care, and Disassembly Preparation - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 51
● Wrist straps are flexible straps with a maximum of one-megohm ± 10% resistance in the ground cords. To provide proper ground, a strap must or workstation. ● Heel straps/Toe straps/Boot straps can be used at standing workstations and are compatible with most types of shoes or boots. On conductive - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 52
% resistance ● Static-dissipative table or floor mats with hard tie to ground ● Field service kits ● Static awareness labels ● Wrist straps and footwear straps providing one-megohm +/- 10% resistance ● Material handling packages ● Conductive plastic bags ● Conductive plastic tubes ● Conductive tote - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 53
guide. Computer Operating Guidelines and Routine Care Follow these guidelines to properly set up and care for the computer and monitor: ● Although the display operating system or display and touch sensor clean. The touch sensor requires very little maintenance. HP display or stain the bezel. Service - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 54
system board or component damage. Tools and Software Requirements To service the computer, you need the following: ● Torx T-15 screwdriver (HP work area to prevent damage. Cables and Connectors Most cables used throughout the unit are flat, flexible cables. These cables must be handled with care to - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 55
removal and replacement chapter for the chassis you are working on in this guide for instructions on the replacement procedures. WARNING! This computer contains a lithium battery. the public collection system or return them to HP, their authorized partners, or their agents. Service Considerations 45 - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 56
essential for proper service. After completing all features listed in this guide are available on all voltage is always present on the system board as long as the system is plugged into an active position and routing. Keep all screws with the units removed. CAUTION: The screws used in the computer - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 57
-001 1. Prepare the computer for disassembly (Preparation for Disassembly on page 46). 2. Pull the power supply cover back then lift if up and off the unit. To install the power supply cover, reverse the removal procedure. Power Supply Cover 47 - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 58
for bottom rear on models without VFD) Spare part number 702781-001 702786-001 1. Prepare the computer for disassembly (Preparation for Disassembly on page 46). 2. Remove the power supply cover (Power Supply Cover on page 47). 3. Remove the decorative panel on the rear of the unit by gently prying - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 59
Rear I/O Panel Description Rear I/O panel Spare part number 702769-001 1. Prepare the computer for disassembly (Preparation for Disassembly on page 46). 2. Slide down the two levers on the upper corners of the rear I/O panel (1) and rotate the cover off (2). To remove the rear I/O panel, reverse - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 60
the bottom of the USB security cover (1) and rotate the bottom of the cover up (2) to remove it. 4. Insert the USB device into the USB port. 50 Chapter 8 Removal and Replacement Procedures - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 61
the USB device has a cable, place the cable in the channel on the side of the security cover. 6. If you want to secure the USB port, remove the security screw from the inside of the rear I/O panel and install the screw in the screw hole on the side of the USB - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 62
7. Replace the rear I/O cover by placing the hooks on the bottom of the cover into the slots on the bottom of the chassis (1). Then rotate the top of the I/O cover up so that it snaps securely onto the chassis (2). 8. Reconnect the power cord and press the power button. 52 Chapter 8 Removal and - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 63
Mounting Bracket Cover 1. Prepare the computer for disassembly (Preparation for Disassembly on page 46). 2. Slide the stand's mounting bracket cover up and off the mounting bracket. To remove the mounting bracket cover, reverse the installation procedures. Mounting Bracket Cover 53 - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 64
on page 49). 3. Press inward on the buttons located near the bottom sides of the display head's back panel (1) then slide the back panel up and off the display head (2). To remove the display head back panel, reverse the installation procedures. 54 Chapter 8 Removal and Replacement Procedures - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 65
RP7 Adjustable Stand NOTE: This section provides instructions for installing the RP7 Adjustable Stand if the stand was purchased separately. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 46). 2. Remove the power supply cover (Power Supply Cover on page 47). 3. - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 66
down over the stand's mounting bracket. 7. Rotate open the small door at the base of the power supply housing (1) and slide the power supply brick into the housing (2). NOTE: To keep the power adapter from getting jammed, make sure the rubber feet are pointed toward the display. 56 Chapter 8 Removal - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 67
cord through the bottom of the stand's base, then through the cavity inside the base and connect the cord to the power supply brick. Insert the cord into the cable retainer clip on the side of the base and connect the other end of the cord to an electrical outlet. RP7 Adjustable Stand 57 - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 68
10. Snap the decorative panel back onto the rear of the base. 11. Replace the power supply cover by lowering it down over the neck of the base then sliding it back until it snaps in place. 58 Chapter 8 Removal and Replacement Procedures - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 69
on the bottom of the chassis (1). Then rotate the top of the I/O cover up so that it snaps securely onto the chassis (2). 13. You can adjust the monitor stand height and tilt to a variety of positions. RP7 Adjustable Stand 59 - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 70
the power-on state, voltage is always present on the system board as long as the system is plugged into an active AC outlet. You must disconnect the then up through the cable retainer on the neck of the stand and into the appropriate I/O port. CAUTION: Be sure that the power cord is secured by the - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 71
7. Snap the decorative panel back onto the rear of the base. 8. Replace the power supply cover by lowering it down over the neck of the base then sliding it back until it snaps in place. Routing Cables to External Devices 61 - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 72
into the slots on the bottom of the chassis (1). Then rotate the top of the I/O cover up so that it snaps securely onto the chassis (2). 10. Reconnect the power cord and press the power button. 62 Chapter 8 Removal and Replacement Procedures - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 73
a webcam, do not install it on the sides of the display head. The webcam must be installed on top of the display head for proper video orientation. NOTE: These USB ports only support the USB modules listed above. They do not support optical drives or hard drives. The procedure for installing an - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 74
that attach the USB cover plate to the display head (1) then slide the cover plate off the display head (2). Remove only the cover plate that plate off the unit. 5. Pull the plug that is inserted in the USB port out of the port. NOTE: Some models do not have plugs in the USB ports. 64 Chapter - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 75
6. Slide the screw hole cover plate on the module back (1) and insert the USB connector on the module into the USB port (2). 7. Install the two screws that were previously removed (1) and slide the cover plate on the module forward to cover the screws (2). Optional Integrated USB Modules 65 - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 76
onto the rear of the display head. 9. Replace the rear I/O cover by placing the hooks on the bottom of the cover into the slots on the bottom of the chassis (1). Then rotate the top of the I/O cover up so that it snaps securely onto the chassis (2). 10. Reconnect the power cord and - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 77
Optional HP Retail RP7 10.4" Customer Display Description VFD Kit Stand-alone VFD Kit Bracket for HP Retail RP7 10.4" Customer Display Cable kit for HP Retail RP7 10.4" Customer Display Spare part number 695662-001 695665-001 703269-001 702782-001 1. Prepare the computer for disassembly ( - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 78
6. Route the audio, DVI, USB, and power cables through the hole in the customer display back plate (1). Connect the back plate to the customer display by aligning the hooks on the back plate with the slots on the back of the display and sliding the back plate up (2) so that the screw holes on the - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 79
cables through the rear of the base and out the front of the base, then up through the cable retainer on the neck of the RP7 stand and connect the cables to the RP7 I/O ports. 9. Snap the decorative panel onto the rear of the base. Optional HP Retail RP7 10.4" Customer Display 69 - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 80
10. Slide the back plate mounting bracket into the mounting hole on the rear of the RP7 base (1), and install the two screws included with the customer display into the screw holes on top of the mounting bracket (2). 11. Replace the power supply cover by lowering it down over the neck of the - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 81
top of the I/O cover up so that it snaps securely onto the chassis (2). 13. Reconnect the power cord and press the power button on both displays. Optional HP Retail RP7 10.4" Customer Display 71 - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 82
Optional HP Retail RP7 VFD Customer Display Description VFD customer display, pole VFD customer display, bracket VFD customer display, cable kit (includes USB power cable and VFD cable) Spare part number 702783-001 702784-001 702785-001 The integrated VFD customer display can be installed with no - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 83
6. Wrap the excess extension cable around the hooks on the rear of the base. 7. Insert the end of the extension cable through the hole in the decorative panel (1) and snap the decorative panel onto the rear of the base (2). Optional HP Retail RP7 VFD Customer Display 73 - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 84
8. Insert the VFD cable through the center of the mounting bracket (1) and slide the VFD onto the mounting bracket (2). 9. Lay the VFD face down on clean, dry cloth and connect the VFD cable to the extension cable. 74 Chapter 8 Removal and Replacement Procedures - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 85
of the RP7 base (1), and install the two screws included with the VFD into the screw holes on top of the mounting bracket (2). 11. Replace the power supply cover by lowering it down over the neck of the base then sliding it back until it snaps in place. Optional HP Retail RP7 VFD Customer Display 75 - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 86
top of the I/O cover up so that it snaps securely onto the chassis (2). 13. Reconnect the power cord and press the power button. VFD Customer Display With One or Two Poles 1. Prepare the computer for disassembly (Preparation for Disassembly on page 46). 2. Remove the rear I/O panel (Rear I/O Panel - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 87
of the base. Continue to route the extension cable up through the cable retainer (2) and connect the extension cable to the I/O cable included with the VFD (3). Connect the I/O cable to the 12V USB port on the RP7. Optional HP Retail RP7 VFD Customer Display 77 - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 88
7. Wrap the excess extension cable around the hooks on the rear of the base. 8. Snap the decorative plate onto the rear of the base. 78 Chapter 8 Removal and Replacement Procedures - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 89
of the RP7 base (1), and install the two screws included with the VFD into the screw holes on top of the mounting bracket (2). 10. Replace the power supply cover by lowering it down over the neck of the base then sliding it back until it snaps in place. Optional HP Retail RP7 VFD Customer Display 79 - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 90
11. Replace the rear I/O cover by placing the hooks on the bottom of the cover into the slots on the bottom of the chassis (1). Then rotate the top of the I/O cover up so that it snaps securely onto the chassis (2). 12. Reconnect the power cord and press the power button. 80 Chapter 8 Removal and - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 91
pull on the cable. Pulling on the cable could damage the cable. System board connectors are color-coded to make it easier to find the proper data Fan LED Hood sensor Speaker USB+PWR 24V and Cash Drawer port daughter card Display PCA Designator SATA0 (Dark Blue) SATA PWR0 SATA1 (Light Blue) - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 92
inline memory modules (DIMMs). SODIMMs The memory sockets on the system board can be populated with up to two industry-standard SODIMMs ● contain the mandatory Joint Electronic Device Engineering Council (JEDEC) specification In addition, the computer supports: ● 512-Mbit, 1-Gbit, 2-Gbit, 4-Gbit, and - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 93
in Channel A is equal to the memory capacity of the SODIMM in Channel B. ● The system will operate in flex mode if the memory capacity of the SODIMM in Channel A is not rear I/O panel (Rear I/O Panel on page 49). 3. Remove the display head back panel (Display Head Back Panel on page 54). Memory 83 - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 94
4. Press down on the lever at the to of the memory access door (1) and rotate the door open (2). 5. To remove a SODIMM, press outward on the two latches on each side of the SODIMM (1) then pull the SODIMM out of the socket (2). 84 Chapter 8 Removal and Replacement Procedures - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 95
6. To install a SODIMM, slide the new SODIMM into the socket at approximately a 30° angle (1) then press the SODIMM down into the socket (2) so that the latches lock it in place. NOTE: A memory module can be installed in only one way. Match the notch on the module with the tab on the memory socket. - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 96
Prepare the computer for disassembly (Preparation for Disassembly on page 46). 2. Remove the rear I/O panel (Rear I/O Panel on page 49). 3. Remove the display head back panel (Display Head Back Panel on page 54). 4. Open the hard drive door (1), then grasp the pull tab on the side of the hard drive - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 97
5. Remove the four screws from the sides of the hard drive carrier (1) and lift the hard drive out of the carrier (2). 6. Place the new hard drive into the carrier (1) and install the four screws into the sides of the carrier (2). Hard Drive 87 - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 98
7. Slide the hard drive/carrier assembly into the drive bay (1) and close the hard drive door (2). 8. Slide the display head's back panel down onto the rear of the display head. 88 Chapter 8 Removal and Replacement Procedures - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 99
9. Replace the rear I/O cover by placing the hooks on the bottom of the cover into the slots on the bottom of the chassis (1). Then rotate the top of the I/O cover up so that it snaps securely onto the chassis (2). 10. Reconnect the power cord and press the power button. Hard Drive 89 - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 100
Cover on page 53). 4. Remove the display head back panel (Display Head Back Panel on page 54). 5. Remove the RP7 display head from the stand by removing the three screws that attach the stand's mounting bracket to the display head (1) then slide the display up and off the mounting bracket (2). To - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 101
the mounting bracket cover (Mounting Bracket Cover on page 53). 4. Remove the display head back panel (Display Head Back Panel on page 54). 5. Remove the display head from the stand (Removing the Display Head from the Stand on page 90). 6. Open the memory access door (1), disconnect the DisplayPort - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 102
7. Remove the five Torx screws that secure the metal plate on the back of the display head (1) and lift the metal plate off the display head (2). To install the rear metal plate, reverse the removal procedures. 92 Chapter 8 Removal and Replacement Procedures - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 103
NOT connected to AC power. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and display head back panel (Display Head Back Panel on page 54). 5. Remove the display head from the stand (Removing the Display Head from the Stand on page 90). 6. Lay the display - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 104
. 9. Insert the new battery. Ensure that the positive side of the new battery is oriented in the same direction as the battery that was removed. 10. Reverse the removal procedures. 94 Chapter 8 Removal and Replacement Procedures - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 105
the display head from the stand (Removing the Display Head from the Stand on page 90). 6. Remove the rear metal plate (Rear Metal Plate (EMI shield) on page 91). 7. Remove the three Torx screws (1) that secure the blower to the computer. 8. Disconnect the blower control cable from the system board - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 106
9. Swing the antenna bracket out of the way. Figure 8-2 Swinging the antenna bracket out of the way 10. Lift the blower straight up and out of the chassis. Figure 8-3 Removing the blower To install the blower, reverse the removal procedures. 96 Chapter 8 Removal and Replacement Procedures - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 107
on page 54). 5. Remove the display head from the stand (Removing the Display Head from the Stand on page 90). 6. Remove the rear metal plate (Rear Metal Plate (EMI shield) on page 91). 7. Loosen the four captive screws that secure the heat sink to the system board. Figure 8-4 Loosening the heat - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 108
8. Lift the heat sink from atop the processor and set it on its side to keep from contaminating the work area with thermal grease. Figure 8-5 Removing the heat sink When reinstalling the heat sink, make sure that its bottom has been cleaned with an alcohol wipe and fresh thermal grease has been - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 109
3. Remove the mounting bracket cover (Mounting Bracket Cover on page 53). 4. Remove the display head back panel (Display Head Back Panel on page 54). 5. Remove the display head from the stand (Removing the Display Head from the Stand on page 90). 6. Remove the rear metal plate (Rear Metal Plate (EMI - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 110
NOTE: After installing a new processor onto the system board, always update the system ROM to ensure that the latest version of the BIOS is being used on the computer. The latest system BIOS can be found on the Web at: http://h18000.www1.hp.com/support/files. 100 Chapter 8 Removal and Replacement - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 111
3. Remove the mounting bracket cover (Mounting Bracket Cover on page 53). 4. Remove the display head back panel (Display Head Back Panel on page 54). 5. Remove the display head from the stand (Removing the Display Head from the Stand on page 90). 6. Remove the rear metal plate (Rear Metal Plate (EMI - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 112
10. Disconnect the drive data cables and power cable. Figure 8-8 Disconnecting the drive cables from the system board 11. Remove the drive cage and cable assembly from the computer. 12. Remove the two Torx screws that secure the drive connector to the - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 113
the drive connector to the cage, remove the cable from the clip on the cage, and then remove the drive connector from the cage. Figure 8-10 Removing the drive connector To reinstall the drive cable and bracket assembly, reverse the removal procedure. Drive Cables and Bracket Assembly 103 - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 114
from the stand (Removing the Display Head from the Stand on page 90). 6. Remove the rear metal cover (Rear Metal Plate (EMI shield) on page 91). 7. Disconnect the cable from the system board connector labeled HSENSE (1). 8. Remove the cable from the clip on top of the serial port board (2). 104 - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 115
3. Remove the mounting bracket cover (Mounting Bracket Cover on page 53). 4. Remove the display head back panel (Display Head Back Panel on page 54). 5. Remove the display head from the stand (Removing the Display Head from the Stand on page 90). 6. Remove the rear metal plate (Rear Metal Plate (EMI - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 116
7. Disconnect the cable from the system board connector labeled LED CR14(1). 8. Remove the cable from the routing path (2). 9. Remove the cable from the clips (3). 10. Lift the LED from the holder, and remove the assembly from the computer (4). Figure 8-12 Removing the hard drive LED cable To - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 117
the stand (Removing the Display Head from the Stand on page 90). 6. Remove the rear metal plate (Rear Metal Plate (EMI shield) on page 91). 7. Remove the two Phillips screws (1) that secure the speaker to the computer. 8. Remove the cable from the clip (2). 9. Disconnect the cable from the system - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 118
the display head from the stand (Removing the Display Head from the Stand on page 90). 6. Remove the rear metal plate (Rear Metal Plate (EMI shield) on page 91). 7. Remove the hood sensor cable from the clip on top of the card (1). 8. Remove the two Torx screws (2) that secure the card to the system - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 119
head from the stand (Removing the Display Head from the Stand on page 90). 6. Remove the rear metal plate (Rear Metal Plate (EMI shield) on page 91). 7. Remove the antenna cables from the connectors on the WLAN module (1). 8. Remove the Phillips screw (2) that secures the module to the system board - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 120
Panel on page 54). 6. Remove the display head from the stand (Removing the Display Head from the Stand on page 90). 7. Remove the rear metal plate (Rear Metal Plate (EMI shield) on page 91). 8. Disconnect all data, power, and any other cables from the system board. 9. Remove the four Torx screws - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 121
10. Lift the system board up and out of the chassis. Figure 8-16 Removing the system board To install the system board, reverse the removal procedure. System Board 111 - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 122
http://www.hp.com/support/contactHP. System Restore If you have a problem that might be due to software that you installed on your computer, use System Restore to return the computer to a previous restore point. You can also set restore points manually. NOTE: Always use this System Restore procedure - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 123
media for this procedure. To create this media, follow the instructions in Creating recovery media on page 115. If the computer is working and Windows 7 is responding, use these steps to perform a System Recovery. 1. Turn off the computer. 2. Disconnect all peripheral devices from the computer - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 124
button to turn on the computer. 4. As soon as you see the HP logo screen, repeatedly press the F11 key on your keyboard until the Windows is Loading Files... message appears on the screen. 5. Under I need help immediately, click System Recovery. 6. If you are prompted to back up your files, and you - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 125
It is normal for the system to reject defective discs. You will be prompted to insert a new blank disc to try again. ● The number of discs in the recovery-disc set depends on your computer model (typically 3 to 6 DVDs). The Recovery Media Creation program tells you the specific number of blank discs - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 126
up your files, and then click Next. 8. If you are prompted to insert the next recovery disc, do so. 9. When Recovery Manager is finished, remove the recovery disc or the recovery USB flash drive from the system. 10. Click Finish to restart the computer. 116 Appendix A Restoring and recovering - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 127
not need to install the touch driver software for Microsoft Windows 7 or POSReady 7. Touch drivers are already included in those operating systems for this monitor. HP recommends that you calibrate the touch screen before using the system to ensure that the touch point registers on the screen where - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 128
MSR and VFD Customer Display To configure the MSR and VFD, refer to the HP Point of Sale Configuration Guide (available in English only). The guide is available on the system's hard drive. In Windows XP or Windows Embedded POSReady 2009, select Start > All Programs > HP Point of Sale Information to - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 129
a nominal voltage rating of 125 or 250 volts AC, as required by each country's power system. 3. The diameter of the wire must be a minimum of 0.75 mm2 or 18AWG, and attention should be paid to the plug, electrical outlet, and the point where the cord exits from the product. WARNING! Do not operate - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 130
Requirements Additional requirements specific to a country are shown in parentheses and explained below. Country (1) SEMKO Denmark (1) DEMKO Switzerland (1) SEV Finland (1) SETI United Kingdom (1) BSI France (1) UTE United States (2) UL Germany (1) VDE 1. The flexible cord must - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 131
problem, and steps you can take to resolve the error condition. POST Message Disabled suppresses most system messages during POST, such as memory count and non-error text messages. If a POST error occurs, the screen will display the error message. To manually (F10) Utility Guide on the Documentation - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 132
in Advanced > Onboard Devices. Reset the date and time under Control Panel. If the problem persists, replace the RTC battery. See the Hardware Reference Guide on the Documentation and Diagnostics CD for instructions on installing a new battery, or contact an authorized dealer or reseller for RTC - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 133
If the problem persists, replace the RTC battery. See the Hardware Reference Guide on the Documentation and Diagnostics CD for instructions on installing a test using HP-only memory. 4. Verify proper memory module type. 201-Memory Error RAM failure. 1. Run Computer Setup or Windows utilities. - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 134
System Unit Error Keyboard failure. 404-Parallel Port Address Conflict Detected Both external and internal ports are assigned to parallel port X. 410-Audio Interrupt Conflict 411-Network Interface Card Interrupt Conflict 501-Display ). Reflash the system ROM with the latest BIOS image. 1. Reseat - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 135
failed to initialize There is an incompatibility/problem with this device and the system or PCI Express Link could not be retrained to an x1. Try rebooting the system. If the error reoccurs, the device may not work with this system 1151-Serial Port A Address Conflict Detected Both external and - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 136
> Onboard Devices. 1203-Game Port Address Conflict Detected Device IRQ address System test under Storage > DPS Self-test. 2. Apply hard drive firmware patch if applicable. (Available at http://www.hp.com/support Error Processor is not supported by ROM BIOS. 1. Upgrade BIOS to proper version. 2. - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 137
Remove third-party graphics card to see if the problem goes away. The system is violating the thermal environment requirement. Improper processor None Green Power LED flashes. None Computer in Suspend to RAM mode (some models only) or normal Suspend mode. None required. Press any key if a - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 138
fan assembly. Contact an authorized reseller or service provider. Red Power LED flashes three the problem by removing ALL attached devices (such as a hard drive). Power on the system. If the system 3. Replace third-party memory with HP memory. 4. Replace the system board. Red Power LED flashes - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 139
continue until problem is solved. Invalid ROM based on bad checksum. 1. Reflash the system ROM with the latest BIOS image. 2. Replace the system board. the hard drive LED does not turn on green then: 1. Check that the unit is plugged into a working AC outlet. 2. Ensure that the DC power cable - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 140
security password features, which can be established through the Computer Setup Utilities menu. This computer supports two security password features that are established through the Computer Setup Utilities menu: setup password and power-on password. When you establish only a setup password - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 141
it can be easily identified. For assistance locating the password jumper and other system board components, see the Illustrated Parts & Service Map (IPSM). The IPSM can be downloaded from http://www.hp.com/support. 5. Remove the jumper from the header. 6. Replace the jumper. 7. Replace the access - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 142
will clear the Active Management Technology (AMT) settings in the Management Engine BIOS Extension (MEBx), including the password. The password will default to "admin" to the system board even when the unit is turned off. Failure to disconnect the power cord can result in damage to the system. Static - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 143
locating the CMOS button and other system board components, see the Illustrated Parts & Service Map (IPSM) for that particular system. 6. Close the memory door Use Computer Setup to reset any special system setups along with the date and time. For instructions on Computer Setup, see Computer Setup - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 144
, refer to the Safety & Regulatory Information guide. Before You Call for Technical Support If you are having problems with the computer, try the appropriate solutions below to try to isolate the exact problem before calling for technical support. ● Run the HP diagnostic tool. ● Run the hard drive - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 145
monitor serial number before calling. ● Spend time troubleshooting the problem with the service technician. ● Remove any hardware that was recently added to your system. ● Remove any software that was recently installed. ● Restore the system from the Recovery Disc Set that you created or restore the - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 146
problems on page 152 for instructions. ● Be sure that all the needed device drivers have been installed. For example, if you are using a printer, you need a driver for that model printer. ● Remove all bootable media (if an external USB optical or diskette drive is attached) from the system - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 147
Solving Retail System-specific Problems The issues listed in this section are specific to features available in this Retail System. Table F-1 Solving Retail System-specific problems Powered serial ports don't have power. Cause Solution Ports are not correctly configured in Computer Setup. 1. - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 148
Cause Computer is in standby mode. System has locked up. Solution To resume . Restart computer. Computer date and time display is incorrect. Cause RTC (real-time problem persists, replace the RTC battery. See the Removal and Replacement section for instructions Troubleshooting Without Diagnostics - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 149
1. Lower the display resolution for the current application or consult the documentation that came with the application for suggestions on how to improve performance by adjusting parameters in the application. 2. Add more memory. Cause unknown. Restart the computer. Solving general problems 139 - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 150
the system board. 4. Check to see if the 5V_aux light on the system board is turned on. If it is turned on, then replace the power button board. 5. If the 5V_aux light on the system board is off, then replace the power supply. 6. Replace the system board. 140 Appendix F Troubleshooting Without - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 151
devices one at a time to ensure all devices are functioning properly. 2. Replace the power supply. 3. Replace the system board. Solving hard drive problems Table F-4 Solving hard drive problems Hard drive error occurs. Cause Hard disk has bad sectors or has failed. Solution 1. Right-click Start - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 152
problems on page 152 section. If the system still does not recognize the new device, check to see if the device is listed within Computer Setup. If it is listed, the probable cause is a driver problem SATA port in computer. System files missing system files for the appropriate operating system - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 153
problems (continued) Nonsystem disk/NTLDR missing message. NOTE: Only if external USB diskette drive is installed. Cause Solution Bootable hard drive is not attached as first in a multi-hard drive configuration. If attempting to boot from a hard drive, ensure it is attached to the system Windows - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 154
media card reader problems Table F-5 Solving media card reader problems A write-protected is not inserted properly, is inserted in the wrong slot, or is not supported. Ensure that the card is inserted properly with the gold contact on the correct 144 Appendix F Troubleshooting Without Diagnostics - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 155
display problems Blank screen (no video). Cause You may have a screen blanking utility installed or energy saver features are enabled. System ROM is corrupted; system is running in Boot Block Emergency Recovery Replace third-party memory with HP memory. 4. Replace the system board. Blank screen and - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 156
the system board. Blurry video or requested resolution cannot be set. Cause The correct graphics drivers may not be loaded. Graphics card is bad. Solution Update graphics drivers. Replace the graphics card. Image is not centered. Cause Position may need adjustment. Solution Press the display - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 157
listed in the following table. Table F-7 Solving audio problems Sound cuts in and out. Cause Processor resources are to adjust the volume. Audio is hidden in Computer Setup. Enable the audio in Computer Setup: Security > Device Security > System Audio. Speakers muted in On-Screen Display (OSD - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 158
Solution Jack has been reconfigured in the audio driver or application In the audio driver or application software, reconfigure the software. jack system to use the correct audio device. Make sure the speakers are not muted in the OSD. Solving printer problems If you encounter printer problems - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 159
made the connection to the printer. Printer may have failed. Solution 1. Install the correct printer driver for the application. 2. Try printing using the MS-DOS command: DIR C:\ > [printer port] where [printer port] is the address of the printer being used. If the printer works, reload the printer - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 160
Mouse Problems Mouse does not respond to movement or is too slow. Cause Solution Mouse connector is not properly plugged into the back of the computer. Shut down the computer using the keyboard. 1. Press the Ctrl and Esc keys at the same time (or press the Windows logo key) to display the - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 161
Table F-10 Solving Mouse Problems (continued) Mouse does not respond to movement or is too slow. Cause Mouse may need cleaning. Mouse may need and clean the internal components with a mouse cleaning kit available from most computer stores. Solving keyboard and mouse problems (if installed) 151 - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 162
. DIMM1 must be installed before DIMM3. 2. Observe the beeps and LED lights on the front of the computer. Beeps and flashing LEDs are codes for specific problems. 3. If you still cannot resolve the issue, contact Customer Support. 152 Appendix F Troubleshooting Without Diagnostics - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 163
or is bad. CAUTION: To avoid damage to the DIMMs or the system board, you must unplug the computer power cord before attempting to reseat, install, or remove a DIMM module. 1. Reseat DIMMs. Power on the system. 2. Replace DIMMs one at a time to isolate the faulty module. NOTE: - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 164
Solving network problems Wake-on- system via Device Manager. Check the network controller documentation for the correct driver or obtain the latest driver Windows, such as Device Manager for driver load and the Network Connections applet within Windows for link status. 154 Appendix F Troubleshooting - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 165
network drivers. System cannot autosense the network. Disable auto-sensing capabilities and force the system into the correct operating mode. Diagnostics reports a failure. Cause The cable is not securely connected. The cable is attached to the incorrect connector. There is a problem with - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 166
unplug the computer power cord before attempting to reseat, install, or remove a DIMM module. For those systems that support ECC memory, HP does not support mixing ECC and non-ECC memory. Otherwise, the computer will not boot the operating system. 156 Appendix F Troubleshooting Without Diagnostics - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 167
. Insufficient memory error during operation. Cause Too many Terminate and Stay Resident programs (TSRs) are installed. You system. 2. Replace DIMMs one at a time to isolate the faulty module. 3. Replace third-party memory with HP memory. 4. Replace the system board. Solving memory problems - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 168
Table F-15 Solving USB flash drive problems USB flash drive is not seen as a drive letter in Windows. Cause Solution The drive letter after the last physical drive is not available. Change the default drive letter for the flash drive in Windows. 158 Appendix F Troubleshooting Without Diagnostics - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 169
. Cause Solution Flash drive is bootable. Install the flash drive only after the operating system boots. Solving internet access problems If you encounter Internet access problems, consult your Internet Service Provider (ISP) or refer to the common causes and solutions listed in the following - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 170
Solving internet access problems (continued) Unable to Web browser. This is useful for having the browser 2. remember some specific information that the Web server can later retrieve.) 3. 4. Select Start is connected and working properly. 160 Appendix F Troubleshooting Without Diagnostics - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 171
after HP logo screen has appeared. Cause Solution System files may be damaged. Use recovery diskette to scan hard drive for errors. "Illegal Operation has Occurred" error message is displayed. Cause Solution Software being used is not Microsoft-certified for your version of Windows. Verify - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 172
cable connections 81 cable kit for HP Retail RP7 10.4" Customer Display spare part number 67 cable management system board 81 country power cord set requirements 120 customer display, installing 67 Customer Support number 105 hard drive problems 141 hardware installation problems 152 heat sink removal - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 173
99 rear I/O panel 49 rear metal plate 91 speaker 107 system board 110 USB+PWR 24V and Cash Drawer port daughter card 108 WLAN module 109 removing display head back panel 54 stand 90 resetting CMOS 130 password jumper 130 retail integrated dual-head magnetic stripe reader for card data read spare - HP RP7 | Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 174
up 26 problems 161 servicing computer 44 solid-state drive, spare part number 28, 35 spare part number tamper-resistent wrench 44 Torx T-15 screwdriver 44 speaker removal and replacement 107 specifications memory 82 stand, installing 55 stand, removal and replacement 90 stand-alone VFD Display Kit
Maintenance & Service Guide
HP RP7 Retail System Model 7800