HP RP7 Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 152

Boot Order, Device Available

Get HP RP7 PDF manuals and user guides View all HP RP7 manuals
Add to My Manuals
Save this manual to your list of manuals

Page 152 highlights

Disk transaction problem. Cause Solution Either the directory structure is bad or there is a problem with Right-click Start, click Explore, and right-click on a drive. a file. Select Properties then select the Tools tab. Under Error- checking click Check Now. Drive not found (identified). Cause Solution Cable could be loose. Check cable connections. The system may not have automatically recognized a newly installed device. See reconfiguration directions in the Solving hardware installation problems on page 152 section. If the system still does not recognize the new device, check to see if the device is listed within Computer Setup. If it is listed, the probable cause is a driver problem. If it is not listed, the probable cause is a hardware problem. If this is a newly installed drive, run the Computer Setup utility and try adding a POST delay under Advanced > Power-On. The device is attached to a SATA port that has been hidden in Computer Setup. Run the Computer Setup utility and ensure Device Available is selected for the device's SATA port in Security > Device Security. Drive responds slowly immediately after power-up. Run Computer Setup and increase the POST Delay in Advanced > Power-On Options. Nonsystem disk/NTLDR missing message. NOTE: Only if external USB diskette drive is installed. Cause Solution The system is trying to start from a diskette that is not bootable. The system is trying to start from the hard drive but the hard drive may have been damaged. Remove the diskette from the diskette drive. 1. Insert a bootable diskette into the diskette drive and restart the computer. System files missing or not properly installed. 2. Check the hard drive format using fdisk: If NTFS formatting, use a third party reader to evaluate the drive. If FAT32 formatting, the hard drive cannot be accessed. 1. Insert a bootable diskette into the diskette drive and restart the computer. 2. Check the hard drive format using Fdisk: If NFTFS formatting, use a third party reader to evaluate the drive. If FAT32 formatting, the hard drive cannot be accessed. 3. Install system files for the appropriate operating system. Hard drive boot has been disabled in Computer Setup. Run the Computer Setup utility and enable the hard drive entry in the Storage > Boot Order list. 142 Appendix F Troubleshooting Without Diagnostics

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
  • 97
  • 98
  • 99
  • 100
  • 101
  • 102
  • 103
  • 104
  • 105
  • 106
  • 107
  • 108
  • 109
  • 110
  • 111
  • 112
  • 113
  • 114
  • 115
  • 116
  • 117
  • 118
  • 119
  • 120
  • 121
  • 122
  • 123
  • 124
  • 125
  • 126
  • 127
  • 128
  • 129
  • 130
  • 131
  • 132
  • 133
  • 134
  • 135
  • 136
  • 137
  • 138
  • 139
  • 140
  • 141
  • 142
  • 143
  • 144
  • 145
  • 146
  • 147
  • 148
  • 149
  • 150
  • 151
  • 152
  • 153
  • 154
  • 155
  • 156
  • 157
  • 158
  • 159
  • 160
  • 161
  • 162
  • 163
  • 164
  • 165
  • 166
  • 167
  • 168
  • 169
  • 170
  • 171
  • 172
  • 173
  • 174
Disk transaction problem.
Cause
Solution
Either the directory structure is bad or there is a problem with
a file.
Right-click
Start
, click
Explore
, and right-click on a drive.
Select
Properties
then select the
Tools
tab. Under
Error-
checking
click
Check Now
.
Drive not found (identified).
Cause
Solution
Cable could be loose.
Check cable connections.
The system may not have automatically recognized a newly
installed device.
See reconfiguration directions in the
Solving hardware
installation problems
on page
152
section. If the system still
does not recognize the new device, check to see if the
device is listed within Computer Setup. If it is listed, the
probable cause is a driver problem. If it is not listed, the
probable cause is a hardware problem.
If this is a newly installed drive, run the Computer Setup
utility and try adding a POST delay under
Advanced
>
Power-On
.
The device is attached to a SATA port that has been hidden
in Computer Setup.
Run the Computer Setup utility and ensure
Device Available
is selected for the device's SATA port in
Security
>
Device
Security
.
Drive responds slowly immediately after power-up.
Run Computer Setup and increase the POST Delay in
Advanced
>
Power-On Options
.
Nonsystem disk/NTLDR missing message.
NOTE:
Only if external USB diskette drive is installed.
Cause
Solution
The system is trying to start from a diskette that is not
bootable.
Remove the diskette from the diskette drive.
The system is trying to start from the hard drive but the hard
drive may have been damaged.
1.
Insert a bootable diskette into the diskette drive and
restart the computer.
2.
Check the hard drive format using fdisk: If NTFS
formatting, use a third party reader to evaluate the
drive. If FAT32 formatting, the hard drive cannot be
accessed.
System files missing or not properly installed.
1.
Insert a bootable diskette into the diskette drive and
restart the computer.
2.
Check the hard drive format using Fdisk: If NFTFS
formatting, use a third party reader to evaluate the
drive. If FAT32 formatting, the hard drive cannot be
accessed.
3.
Install system files for the appropriate operating system.
Hard drive boot has been disabled in Computer Setup.
Run the Computer Setup utility and enable the hard drive
entry in the
Storage
>
Boot Order
list.
142
Appendix F
Troubleshooting Without Diagnostics