HP RP7 Maintenance & Service Guide HP RP7 Retail System Model 7800 - Page 153

Solving hard drive problems

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Table F-4 Solving hard drive problems (continued) Nonsystem disk/NTLDR missing message. NOTE: Only if external USB diskette drive is installed. Cause Solution Bootable hard drive is not attached as first in a multi-hard drive configuration. If attempting to boot from a hard drive, ensure it is attached to the system board dark blue SATA connector. Bootable hard drive's controller is not listed first in the Boot Order. Run the Computer Setup utility and select Storage > Boot Order and ensure the bootable hard drive's controller is listed immediately under the Hard Drive entry. Computer will not boot from hard drive. Cause Solution The device is attached to a SATA port that has been hidden in Computer Setup. Run the Computer Setup utility and ensure Device Available is selected for the device's SATA port in Security > Device Security. Boot order is not correct. Run the Computer Setup utility and change boot sequence in Storage > Boot Order. Hard drive is damaged. Observe if the Power LED is blinking RED and if any beeps are heard. See Appendix A, POST Error Messages on page 121 to determine possible causes for the blinking red and beep codes. See the Worldwide Limited Warranty for terms and conditions. Computer seems to be locked up. Cause Program in use has stopped responding to commands. Solution Attempt the normal Windows "Shut Down" procedure. If this fails, press the power button for four or more seconds to turn off the power. To restart the computer, press the power button again. The removable hard drive enclosure is beeping and the green LED is flashing. Cause Solution Fan failure alarm on the removable hard drive enclosure has Shut down the computer and contact HP for a replacement been activated. enclosure. Solving hard drive problems 143

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Table F-4
Solving hard drive problems (continued)
Nonsystem disk/NTLDR missing message.
NOTE:
Only if external USB diskette drive is installed.
Cause
Solution
Bootable hard drive is not attached as first in a multi-hard
drive configuration.
If attempting to boot from a hard drive, ensure it is attached
to the system board dark blue SATA connector.
Bootable hard drive's controller is not listed first in the Boot
Order.
Run the Computer Setup utility and select
Storage
>
Boot
Order
and ensure the bootable hard drive's controller is
listed immediately under the
Hard Drive
entry.
Computer will not boot from hard drive.
Cause
Solution
The device is attached to a SATA port that has been hidden
in Computer Setup.
Run the Computer Setup utility and ensure
Device Available
is selected for the device's SATA port in
Security
>
Device
Security
.
Boot order is not correct.
Run the Computer Setup utility and change boot sequence in
Storage
>
Boot Order
.
Hard drive is damaged.
Observe if the Power LED is blinking RED and if any beeps
are heard. See Appendix A,
POST Error Messages
on page
121
to determine possible causes for the blinking
red and beep codes.
See the Worldwide Limited Warranty for terms and
conditions.
Computer seems to be locked up.
Cause
Solution
Program in use has stopped responding to commands.
Attempt the normal Windows “Shut Down” procedure. If this
fails, press the power button for four or more seconds to turn
off the power. To restart the computer, press the power
button again.
The removable hard drive enclosure is beeping and the green LED is flashing.
Cause
Solution
Fan failure alarm on the removable hard drive enclosure has
been activated.
Shut down the computer and contact HP for a replacement
enclosure.
Solving hard drive problems
143