HP dx2290 Service Reference Guide - HP Compaq dx2290 Business PC - Page 84

Solving Power Problems, Solving Diskette Problems

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Table D-1 Solving General Problems (continued) System does not power on and the LEDs on the front of the computer are not flashing. Cause Solution 3. Check that both power supply cables are properly connected to the system board. 4. Check to see if the 5V_aux light on the system board is turned on. If it is turned on, then replace the power button harness. 5. If the 5V_aux light on the system board is off, then replace the power supply. 6. Replace the system board. Solving Power Problems Common causes and solutions for power problems are listed in the following table. Table D-2 Solving Power Problems Power supply shuts down intermittently. Cause Solution Voltage selector switch on rear of computer chassis (some Select the proper AC voltage using the selector switch. models) not switched to correct line voltage (115V or 230V). Power supply will not turn on because of internal power supply Replace the power supply. fault. Computer powered off automatically and the Power LED flashes Red two times, once every second, followed by a two second pause, and the computer beeps two times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Processor thermal protection activated: A fan may be blocked or not turning. OR The heatsink is not properly attached to the processor. 1. Ensure that the computer air vents are not blocked and the processor cooling fan is running. 2. Open hood, press power button, and see if the processor fan spins. If the processor fan is not spinning, make sure the fan's cable is plugged onto the system board header. 3. If fan is plugged in, but is not spinning, then replace the heatsink/fan assembly. Solving Diskette Problems Common causes and solutions for diskette problems are listed in the following table. NOTE: You may need to reconfigure the computer when you add or remove hardware, such as an additional diskette drive. See Solving Hardware Installation Problems on page 90 for instructions. 76 Appendix D Troubleshooting Without Diagnostics

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System does not power on and the LEDs on the front of the computer are not flashing.
Cause
Solution
3.
Check that both power supply cables are properly
connected to the system board.
4.
Check to see if the 5V_aux light on the system board is
turned on. If it is turned on, then replace the power button
harness.
5.
If the 5V_aux light on the system board is off, then replace
the power supply.
6.
Replace the system board.
Solving Power Problems
Common causes and solutions for power problems are listed in the following table.
Table D-2
Solving Power Problems
Power supply shuts down intermittently.
Cause
Solution
Voltage selector switch on rear of computer chassis (some
models) not switched to correct line voltage (115V or 230V).
Select the proper AC voltage using the selector switch.
Power supply will not turn on because of internal power supply
fault.
Replace the power supply.
Computer powered off automatically and the Power LED flashes Red two times, once every second, followed by a two
second pause, and the computer beeps two times. (Beeps stop after fifth iteration but LEDs continue flashing.)
Cause
Solution
Processor thermal protection activated:
A fan may be blocked or not turning.
OR
The heatsink is not properly attached to the processor.
1.
Ensure that the computer air vents are not blocked and
the processor cooling fan is running.
2.
Open hood, press power button, and see if the processor
fan spins. If the processor fan is not spinning, make sure
the fan's cable is plugged onto the system board header.
3.
If fan is plugged in, but is not spinning, then replace the
heatsink/fan assembly.
Solving Diskette Problems
Common causes and solutions for diskette problems are listed in the following table.
NOTE:
You may need to reconfigure the computer when you add or remove hardware, such as an
additional diskette drive. See
Solving Hardware Installation Problems
on page
90
for instructions.
Table D-1
Solving General Problems (continued)
76
Appendix D
Troubleshooting Without Diagnostics