IBM 79856au Installation Guide - Page 78

Problem, Determination, Service, Guide

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v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the parts listing in the Problem Determination and Service Guide to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a trained service technician. Symptom Action The mouse or pointing device does not work. 1. Make sure that: v The mouse or pointing-device cable is securely connected to the server. v The mouse or pointing-device device drivers are installed correctly. v The server and the monitor are turned on. v The mouse option is enabled in the Configuration/Setup Utility program. 2. If a USB hub is in use, disconnect the USB device from the hub and connect it directly to the server. 3. Reseat the mouse or pointing device cable. 4. Replace the following components one at a time, in the order shown, restarting the server each time: a. Mouse or pointing device b. (Trained service technician only) System board 64 IBM System x3655 Type 7985: Installation Guide

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v
Follow
the
suggested
actions
in
the
order
in
which
they
are
listed
in
the
Action
column
until
the
problem
is
solved.
v
See
the
parts
listing
in
the
Problem
Determination
and
Service
Guide
to
determine
which
components
are
customer
replaceable
units
(CRU)
and
which
components
are
field
replaceable
units
(FRU).
v
If
an
action
step
is
preceded
by
“(Trained
service
technician
only),”
that
step
must
be
performed
only
by
a
trained
service
technician.
Symptom
Action
The
mouse
or
pointing
device
does
not
work.
1.
Make
sure
that:
v
The
mouse
or
pointing-device
cable
is
securely
connected
to
the
server.
v
The
mouse
or
pointing-device
device
drivers
are
installed
correctly.
v
The
server
and
the
monitor
are
turned
on.
v
The
mouse
option
is
enabled
in
the
Configuration/Setup
Utility
program.
2.
If
a
USB
hub
is
in
use,
disconnect
the
USB
device
from
the
hub
and
connect
it
directly
to
the
server.
3.
Reseat
the
mouse
or
pointing
device
cable.
4.
Replace
the
following
components
one
at
a
time,
in
the
order
shown,
restarting
the
server
each
time:
a.
Mouse
or
pointing
device
b.
(Trained
service
technician
only)
System
board
64
IBM
System
x3655
Type
7985:
Installation
Guide