IBM 79856au Installation Guide - Page 86

ServerGuide, problems, Software

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ServerGuide problems The following table lists problem symptoms and suggested solutions. Table 4. ServerGuide Setup and Installation CD Symptom Suggested action The ServerGuide Setup and Installation CD will not start. 1. Make sure that the server supports the ServerGuide program and has a startable (bootable) CD (or DVD) drive. 2. If the startup (boot) sequence settings have been altered, make sure that the CD drive is first in the startup sequence. 3. If more than one CD drive is installed, make sure that only one drive is set as the primary drive. Start the CD from the primary drive. The ServeRAID program cannot 1. Make sure that there are no duplicate IDs or IRQ assignments. view all installed drives, or the 2. Make sure that the hard disk drive is connected correctly. operating system cannot be installed. The operating-system installation program continuously loops. Make more space available on the hard disk. The ServerGuide program will not start the operating-system CD. Make sure that the operating-system CD is supported by the ServerGuide program. See the ServerGuide Setup and Installation CD label for a list of supported operating-system versions. The operating system cannot be Make sure that the operating system is supported on the server. If the operating installed; the option is not system is supported, either there is no logical drive defined (SAS RAID systems) or available. the ServerGuide System Partition is not present. Run the ServerGuide program and make sure that setup is complete. Software problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the parts listing in the Problem Determination and Service Guide to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a trained service technician. Symptom Action You suspect a software problem. 1. To determine whether the problem is caused by the software, make sure that: v The server has the minimum memory that is needed to use the software. For memory requirements, see the information that comes with the software. If you have just installed an adapter or memory, the server might have a memory-address conflict. v The software is designed to operate on the server. v Other software works on the server. v The software works on another server. 2. If you receive any error messages while you use the software, see the information that comes with the software for a description of the messages and suggested solutions to the problem. 3. Contact your place of purchase of the software. 72 IBM System x3655 Type 7985: Installation Guide

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ServerGuide
problems
The
following
table
lists
problem
symptoms
and
suggested
solutions.
Table
4.
ServerGuide
Setup
and
Installation
CD
Symptom
Suggested
action
The
ServerGuide
Setup
and
Installation
CD
will
not
start.
1.
Make
sure
that
the
server
supports
the
ServerGuide
program
and
has
a
startable
(bootable)
CD
(or
DVD)
drive.
2.
If
the
startup
(boot)
sequence
settings
have
been
altered,
make
sure
that
the
CD
drive
is
first
in
the
startup
sequence.
3.
If
more
than
one
CD
drive
is
installed,
make
sure
that
only
one
drive
is
set
as
the
primary
drive.
Start
the
CD
from
the
primary
drive.
The
ServeRAID
program
cannot
view
all
installed
drives,
or
the
operating
system
cannot
be
installed.
1.
Make
sure
that
there
are
no
duplicate
IDs
or
IRQ
assignments.
2.
Make
sure
that
the
hard
disk
drive
is
connected
correctly.
The
operating-system
installation
program
continuously
loops.
Make
more
space
available
on
the
hard
disk.
The
ServerGuide
program
will
not
start
the
operating-system
CD.
Make
sure
that
the
operating-system
CD
is
supported
by
the
ServerGuide
program.
See
the
ServerGuide
Setup
and
Installation
CD
label
for
a
list
of
supported
operating-system
versions.
The
operating
system
cannot
be
installed;
the
option
is
not
available.
Make
sure
that
the
operating
system
is
supported
on
the
server.
If
the
operating
system
is
supported,
either
there
is
no
logical
drive
defined
(SAS
RAID
systems)
or
the
ServerGuide
System
Partition
is
not
present.
Run
the
ServerGuide
program
and
make
sure
that
setup
is
complete.
Software
problems
v
Follow
the
suggested
actions
in
the
order
in
which
they
are
listed
in
the
Action
column
until
the
problem
is
solved.
v
See
the
parts
listing
in
the
Problem
Determination
and
Service
Guide
to
determine
which
components
are
customer
replaceable
units
(CRU)
and
which
components
are
field
replaceable
units
(FRU).
v
If
an
action
step
is
preceded
by
“(Trained
service
technician
only),”
that
step
must
be
performed
only
by
a
trained
service
technician.
Symptom
Action
You
suspect
a
software
problem.
1.
To
determine
whether
the
problem
is
caused
by
the
software,
make
sure
that:
v
The
server
has
the
minimum
memory
that
is
needed
to
use
the
software.
For
memory
requirements,
see
the
information
that
comes
with
the
software.
If
you
have
just
installed
an
adapter
or
memory,
the
server
might
have
a
memory-address
conflict.
v
The
software
is
designed
to
operate
on
the
server.
v
Other
software
works
on
the
server.
v
The
software
works
on
another
server.
2.
If
you
receive
any
error
messages
while
you
use
the
software,
see
the
information
that
comes
with
the
software
for
a
description
of
the
messages
and
suggested
solutions
to
the
problem.
3.
Contact
your
place
of
purchase
of
the
software.
72
IBM
System
x3655
Type
7985:
Installation
Guide