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IBM 8840 Installation Guide - Page 68

ServerGuide, problems

UPC - 000435863799

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ServerGuide problems The following table lists problem symptoms and suggested solutions. Table 7. ServerGuide Setup and Installation CD Symptom Suggested action The ServerGuide Setup and Installation CD will not start. v Make sure that the server supports the ServerGuide program and has a startable (bootable) CD-ROM (or DVD-ROM) drive. v If the startup (boot) sequence settings have been altered, make sure that the CD-ROM drive is first in the startup sequence. v If more than one CD-ROM drive is installed, make sure that only one drive is set as the primary drive. Start the CD from the primary drive. The SCSI RAID program cannot v Make sure that there are no duplicate SCSI IDs or IRQ assignments. view all installed drives, or the v Make sure that the hard disk drive is connected correctly. operating system cannot be installed. The operating-system installation program continuously loops. Make more space available on the hard disk. The ServerGuide program will not start the operating-system CD. Make sure that the operating-system CD is supported by the ServerGuide program. See the ServerGuide Setup and Installation CD label for a list of supported operating-system versions. The operating system cannot be Make sure that the operating system is supported on your server. If the operating installed; the option is not system is supported, either there is no logical drive defined (SCSI RAID systems) available. or the ServerGuide System Partition is not present. Run the ServerGuide program and make sure that setup is complete. 54 IBM xSeries 346 Type 8840: Installation Guide

Section	Page
Contents	5
Safety	7
Chapter 1. Introduction	15
The IBM xSeries Documentation CD	16
Hardware and software requirements	16
Using the Documentation Browser	16
Notices and statements used in this document	17
Features and specifications	18
Major components of the xSeries 346 Type 8840 server	19
Chapter 2. Installing options	21
Installation guidelines	21
System reliability guidelines	22
Working inside the server with the power on	22
Handling static-sensitive devices	22
Installing an adapter	23
Installing a memory module	28
Installing a hard disk drive	31
Installing an additional microprocessor	32
Completing the installation	36
Connecting the cables	37
Updating the server configuration	37
Chapter 3. Server power, controls, and indicators	39
Front view	39
Rear view	40
Server power features	42
Turning on the server	42
Turning off the server	42
Chapter 4. Configuring the server	45
Using the ServerGuide Setup and Installation CD	45
Using the Configuration/Setup Utility program	45
Using the baseboard management controller	46
Enabling and configuring SOL using the OSA SMBridge management utility program	46
BIOS update and configuration	46
Linux configuration	47
Microsoft Windows 2003 Standard Edition configuration	54
Installing the OSA SMBridge management utility program	55
Using the baseboard management controller utility programs	57
Using the baseboard management controller configuration utility program	57
Using the baseboard management controller firmware update utility program	57
Using the OSA SMBridge management utility program	57
Using the SCSISelect Utility program for Adaptec HostRAID configuration	58
Enabling the SCSI HostRAID feature	59
Using the SCSI HostRAID feature to perform a RAID level-0 configuration	59
Configuring the controller	59
Using the SCSI HostRAID feature to perform a RAID level-1 configuration	59
Configuring the controller	60
Using the SCSI HostRAID feature to perform a RAID level-10 configuration	60
Configuring the controller	60
Viewing the configuration	61
Using the SCSISelect Utility program	61
Chapter 5. Updating IBM Director	63
Chapter 6. Solving problems	65
Diagnostic tools overview	65
POST beep code descriptions	65
POST error messages	67
ServerGuide problems	68
Troubleshooting charts	69
DVD-ROM drive problems	69
Diskette drive problems	69
Expansion enclosure problems	69
General problems	70
Hard disk drive problems	70
Intermittent problems	70
Keyboard, mouse, or pointing-device problems	70
Memory problems	71
Microprocessor problems	71
Monitor problems	71
Option problems	72
Power problems	73
Serial port problems	73
Software problems	73
Universal Serial Bus device problems	74
Light path diagnostics	74
Diagnosing problems using light path diagnostics	75
Light path diagnostics LEDs	75
Appendix A. Getting help and technical assistance	77
Before you call	77
Using the documentation	77
Getting help and information from the World Wide Web	78
Software service and support	78
Hardware service and support	78
Appendix B. IBM Statement of Limited Warranty Z125-4753-08 04/2004	79
Part 1 - General Terms	79
Part 2 - Country-unique Terms	82
Part 3 - Warranty Information	94
Appendix C. Notices	97
Edition notice	97
Trademarks	98
Important notes	98
Product recycling and disposal	99
Battery return program	100
Electronic emission notices	101
Federal Communications Commission (FCC) statement	101
Industry Canada Class A emission compliance statement	101
Australia and New Zealand Class A statement	101
United Kingdom telecommunications safety requirement	101
European Union EMC Directive conformance statement	101
Taiwanese Class A warning statement	102
Chinese Class A warning statement	102
Japanese Voluntary Control Council for Interference (VCCI) statement	102

Match case Limit results 1 per page

ServerGuide

problems

The

following

table

lists

problem

symptoms

and

suggested

solutions.

Table

ServerGuide

Setup

and

Installation

Symptom

Suggested

action

The

ServerGuide

Setup

and

Installation

will

not

start.

Make

sure

that

the

server

supports

the

ServerGuide

program

and

has

startable

(bootable)

CD-ROM

(or

DVD-ROM)

drive.

the

startup

(boot)

sequence

settings

have

been

altered,

make

sure

that

the

CD-ROM

drive

first

the

startup

sequence.

than

one

CD-ROM

drive

installed,

make

sure

that

only

one

drive

set

the

primary

drive.

Start

the

from

the

primary

drive.

The

SCSI

RAID

program

cannot

view

all

installed

drives,

the

operating

system

cannot

installed.

Make

sure

that

there

are

duplicate

SCSI

IDs

IRQ

assignments.

Make

sure

that

the

hard

disk

drive

connected

correctly.

The

operating-system

installation

program

continuously

loops.

Make

space

available

the

hard

disk.

The

ServerGuide

program

will

not

start

the

operating-system

CD.

Make

sure

that

the

operating-system

supported

the

ServerGuide

program.

See

the

ServerGuide

Setup

and

Installation

label

for

list

supported

operating-system

versions.

The

operating

system

cannot

installed;

the

option

not

available.

Make

sure

that

the

operating

system

supported

your

server.

the

operating

system

supported,

either

there

logical

drive

defined

(SCSI

RAID

systems)

the

ServerGuide

System

Partition

not

present.

Run

the

ServerGuide

program

and

make

sure

that

setup

complete.

IBM

xSeries

346

Type

8840:

Installation

Guide