IBM 8840 Installation Guide - Page 69
Troubleshooting, charts, DVD-ROM, drive, problems, Diskette, Expansion, enclosure
UPC - 000435863799
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Troubleshooting charts The following tables list problem symptoms and suggested solutions. See the Hardware Maintenance Manual and Troubleshooting Guide on the IBM xSeries Documentation CD for more detailed troubleshooting charts. If you cannot find the problem in these charts, run the diagnostic programs. If you have run the diagnostic programs or if running the tests does not reveal the problem, call for service. DVD-ROM drive problems Symptom The DVD-ROM drive is not recognized. Suggested action Make sure that: v The IDE channel to which the DVD-ROM drive is attached (primary or secondary) is enabled in the Configuration/Setup Utility program. If the server has a single IDE channel, only the primary channel can be used. v All cables and jumpers are installed correctly. v The correct device driver is installed for the DVD-ROM drive. If the problem remains, call for service. A DVD is not working correctly. Clean the DVD. If the problem remains, call for service. The DVD-ROM drive tray is not The server must be turned on for the DVD-ROM tray to work. working. Insert the end of a straighten paper clip into the manual tray-release opening. If the problem remains, call for service. Diskette drive problems Symptom Suggested action The diskette drive activity LED stays lit, or the server bypasses the diskette drive. If there is a diskette in the drive, make sure that: v The diskette drive cables are correctly and securely connected. v The diskette drive is enabled in the Configuration/Setup Utility program. v The diskette is good and not damaged. (Try another diskette if you have one.) v The diskette contains the necessary files to start the server. v Your software program is working properly. If the problem remains, call for service. Expansion enclosure problems Symptom Suggested action The SCSI expansion enclosure used to work but does not work now. Make sure that: v The cables for all external SCSI options are connected correctly. v The last device in each SCSI chain, or the end of the SCSI cable, is terminated correctly. v Any external SCSI devices are turned on. You must turn on external SCSI devices before turning on the server. For more information, see your SCSI expansion enclosure documentation. Chapter 6. Solving problems 55