IBM 8840 Installation Guide - Page 77

Appendix, Getting, technical, assistance

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Appendix A. Getting help and technical assistance If you need help, service, or technical assistance or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. This appendix contains information about where to go for additional information about IBM and IBM products, what to do if you experience a problem with your ® or IntelliStation® system or optional device, and whom to call Eserver for service, if it is necessary. Before you call Before you call, make sure that you have taken these steps to try to solve the problem yourself: v Check all cables to make sure that they are connected. v Check the power switches to make sure that the system and any optional devices are turned on. v Use the troubleshooting information in your system documentation, and use the diagnostic tools that come with your system. Information about diagnostic tools is in the Hardware Maintenance Manual and Troubleshooting Guide or Problem Determination and Service Guide on the IBM Documentation CD that comes with your system. Note: For some IntelliStation models, the Hardware Maintenance Manual and Troubleshooting Guide is available only from the IBM support Web site. v Go to the IBM support Web site at http://www.ibm.com/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information. You can solve many problems without outside assistance by following the troubleshooting procedures that IBM provides in the online help or in the documentation that is provided with your IBM product. The documentation that comes with and IntelliStation systems also describes the diagnostic tests Eserver that you can perform. Most and IntelliStation systems, operating systems, Eserver and programs come with documentation that contains troubleshooting procedures and explanations of error messages and error codes. If you suspect a software problem, see the documentation for the operating system or program. Using the documentation Information about your IBM or IntelliStation system and preinstalled Eserver software, if any, or optional device is available in the documentation that comes with the product. That documentation can include printed documents, online documents, readme files, and help files. See the troubleshooting information in your system documentation for instructions for using the diagnostic programs. The troubleshooting information or the diagnostic programs might tell you that you need additional or updated device drivers or other software. IBM maintains pages on the World Wide Web where you can get the latest technical information and download device drivers and updates. To access these pages, go to http://www.ibm.com/ support/ and follow the instructions. Also, some documents are available through the IBM Publications Center at http://www.ibm.com/shop/publications/order/. © Copyright IBM Corp. 2006 63

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Appendix
A.
Getting
help
and
technical
assistance
If
you
need
help,
service,
or
technical
assistance
or
just
want
more
information
about
IBM
products,
you
will
find
a
wide
variety
of
sources
available
from
IBM
to
assist
you.
This
appendix
contains
information
about
where
to
go
for
additional
information
about
IBM
and
IBM
products,
what
to
do
if
you
experience
a
problem
with
your
Eserver
®
or
IntelliStation
®
system
or
optional
device,
and
whom
to
call
for
service,
if
it
is
necessary.
Before
you
call
Before
you
call,
make
sure
that
you
have
taken
these
steps
to
try
to
solve
the
problem
yourself:
v
Check
all
cables
to
make
sure
that
they
are
connected.
v
Check
the
power
switches
to
make
sure
that
the
system
and
any
optional
devices
are
turned
on.
v
Use
the
troubleshooting
information
in
your
system
documentation,
and
use
the
diagnostic
tools
that
come
with
your
system.
Information
about
diagnostic
tools
is
in
the
Hardware
Maintenance
Manual
and
Troubleshooting
Guide
or
Problem
Determination
and
Service
Guide
on
the
IBM
Documentation
CD
that
comes
with
your
system.
Note:
For
some
IntelliStation
models,
the
Hardware
Maintenance
Manual
and
Troubleshooting
Guide
is
available
only
from
the
IBM
support
Web
site.
v
Go
to
the
IBM
support
Web
site
at
to
check
for
technical
information,
hints,
tips,
and
new
device
drivers
or
to
submit
a
request
for
information.
You
can
solve
many
problems
without
outside
assistance
by
following
the
troubleshooting
procedures
that
IBM
provides
in
the
online
help
or
in
the
documentation
that
is
provided
with
your
IBM
product.
The
documentation
that
comes
with
Eserver
and
IntelliStation
systems
also
describes
the
diagnostic
tests
that
you
can
perform.
Most
Eserver
and
IntelliStation
systems,
operating
systems,
and
programs
come
with
documentation
that
contains
troubleshooting
procedures
and
explanations
of
error
messages
and
error
codes.
If
you
suspect
a
software
problem,
see
the
documentation
for
the
operating
system
or
program.
Using
the
documentation
Information
about
your
IBM
Eserver
or
IntelliStation
system
and
preinstalled
software,
if
any,
or
optional
device
is
available
in
the
documentation
that
comes
with
the
product.
That
documentation
can
include
printed
documents,
online
documents,
readme
files,
and
help
files.
See
the
troubleshooting
information
in
your
system
documentation
for
instructions
for
using
the
diagnostic
programs.
The
troubleshooting
information
or
the
diagnostic
programs
might
tell
you
that
you
need
additional
or
updated
device
drivers
or
other
software.
IBM
maintains
pages
on
the
World
Wide
Web
where
you
can
get
the
latest
technical
information
and
download
device
drivers
and
updates.
To
access
these
pages,
go
to
support/
and
follow
the
instructions.
Also,
some
documents
are
available
through
the
IBM
Publications
Center
at
©
Copyright
IBM
Corp.
2006
63