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Konica Minolta bizhub 4020i bizhub 5020i/4020i Quick Guide - Page 44

A Troubleshooting, Identify the Problem, Error and Maintenance Messages

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A Troubleshooting Use this section to resolve problems you may encounter when using your machine. Identify the Problem Even if there seems to be a problem with your machine, you can correct most problems yourself. First, check the following: • The machine's power cord is connected correctly and the machine's power is on. • All of the machine's orange protective parts have been removed. • The access point, router, or hub is turned on and its link indicator is blinking. • Paper is inserted correctly in the paper tray. • The interface cables are securely connected to the machine and the computer. Find the Error Using the LCD Find the Solution 1. Follow the messages on the LCD. 2. See the instructions in the following table. 3. If you cannot resolve the error, see the User's Guide. Error and Maintenance Messages The most common error and maintenance messages are shown in the table. Error Message 2-sided Disabled Cause The back cover of the machine is not closed completely. The 2-sided tray is not installed completely. Action Close the back cover of the machine until it locks in the closed position. Install the 2-sided tray firmly in the machine. 38

Section	Page
User's Guides	2
Definitions of Notes	3
Note	4
Table of Contents	5
1 General Information	7
Control Panel Overview	7
Touchscreen LCD Overview	9
How to Navigate the Touchscreen LCD	10
Access KONICA MINOLTA Utilities (Windows)	12
Uninstall the Software (Windows)	12
Initial Setup	13
Set the Date and Time	13
Adjust the Machine's Volume	13
2 Paper Handling	14
Load Paper	14
Load Paper in the Paper Tray	14
Load Paper in the Multi‑purpose Tray (MP Tray)	16
Change the Check Paper Size Setting	17
Change the Paper Size and Paper Type	18
Using Special Paper	18
3 Print	19
Print from Your Computer	19
Print a Document	19
Print on Envelopes, Thick Paper or Labels	19
4 Copy	21
Copy a Document	21
Copy Settings	23
Copy Options	23
Copy Multiple Pages on Both Sides of the Paper	25
Copy a 2-sided Document Using the ADF	26
Copy a 2-sided Document Using the Scanner Glass	27
Copy an ID Card	27
5 Scan	29
Scan from Your Computer (Windows)	29
Save Scanned Documents and Photos to a Folder as a PDF File Using ControlCenter4 Advanced Mode (Windows)	29
Scan Using the Scan Button on Your Machine	30
Scan Using the Scan Button on the Machine	30
6 Fax	32
Before Faxing	32
Set Your Station ID	32
Set Telephone Line Compatibility for Interference and VoIP Systems	33
Receive Modes	33
Choose the Correct Receive Mode	35
Set the F/T Ring Time (Pseudo/Double-ring)	37
Set the Number of Rings Before the Machine Answers (Ring Delay)	37
Store Numbers	38
Store Address Book Numbers	38
Change or Delete Address Book Names or Numbers	38
Telephone Services and External Devices	39
Voice Mail	39
Distinctive Ring	39
Voice Over Internet Protocol (VoIP)	39
Connection of an External Telephone Answering Device (TAD)	39
External and Extension Telephones	39
Send and Receive a Fax Using Your Machine	40
Send a Fax	40
Fax Using Your Computer (PC-FAX)	42
Send Faxes from Your Computer	42
Receive Faxes on Your Computer (Windows only)	42
A Troubleshooting	44
Identify the Problem	44
Error and Maintenance Messages	44
Fax and Telephone Problems	50
Troubleshooting for Other Fax Problems	51
Print or Scan Problems	53
Document and Paper Jams	54
Find the Jammed Document or Paper	54
Clear the Document Jam	54
Clear the Paper Jam	55
Paper is Jammed in the MP tray	56
Paper is Jammed in the Paper Tray	56
Paper is Jammed in the Back of the Machine	57
Paper is Jammed inside the Machine	58
Paper is Jammed in the 2-sided Tray	60
B Appendix	62
How to Enter Text on Your Machine	62