Konica Minolta bizhub 4020i bizhub 5020i/4020i Quick Guide - Page 45

Error Message, Cause, Action, Cartridge Error, Cover is Open, Document Jam

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Error Message Cartridge Error Cover is Open Cover is Open. Cover is Open. Document Jam Drum ! Cause Action The toner cartridge is not installed correctly. Remove the toner cartridge and imaging unit assembly. Take out the toner cartridge, and put it back in the imaging unit again. Reinstall the toner cartridge and imaging unit assembly in the machine. If the problem continues, contact customer support. The front cover is not completely closed. Open and then firmly close the front cover of the machine. The fuser cover is not completely closed or paper was jammed in the back of the machine when you turned on the power. Close the fuser cover located inside the back cover of the machine. Make sure paper is not jammed inside the back of the machine, and then close the fuser cover. The ADF cover is not completely closed. Close the ADF cover. If the error message remains, press . The document was not inserted or fed correctly, or the document scanned from the ADF was too long. Remove the jammed paper from the ADF unit. Clear any debris or scraps of paper from the ADF unit paper path. Press . The corona wire on the imaging unit must be cleaned. Clean the corona wire on the imaging unit. A Troubleshooting The imaging unit or the toner cartridge and imaging unit assembly is not installed correctly. See the User's Guide: Clean the Corona Wire. If the problem continues, replace the imaging unit with a new one. Remove the imaging unit, remove the toner cartridge from the imaging unit, and put the toner cartridge back into the imaging unit. Reinstall the imaging unit in the machine. 39

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Error Message
Cause
Action
Cartridge Error
The toner cartridge is not
installed correctly.
Remove the toner cartridge and imaging
unit assembly. Take out the toner
cartridge, and put it back in the imaging
unit again. Reinstall the toner cartridge
and imaging unit assembly in the
machine.
If the problem continues, contact
customer support.
Cover is Open
The front cover is not
completely closed.
Open and then firmly close the front
cover of the machine.
Cover is Open.
The fuser cover is not
completely closed or
paper was jammed in the
back of the machine
when you turned on the
power.
Close the fuser cover located inside the
back cover of the machine.
Make sure paper is not jammed inside
the back of the machine, and then close
the fuser cover.
Cover is Open.
The ADF cover is not
completely closed.
Close the ADF cover.
If the error message remains, press
.
Document Jam
The document was not
inserted or fed correctly,
or the document scanned
from the ADF was too
long.
Remove the jammed paper from the
ADF unit.
Clear any debris or scraps of paper from
the ADF unit paper path.
Press
.
Drum !
The corona wire on the
imaging unit must be
cleaned.
Clean the corona wire on the imaging
unit.
See the
User's Guide
:
Clean the Corona
Wire
.
If the problem continues, replace the
imaging unit with a new one.
The imaging unit or the
toner cartridge and
imaging unit assembly is
not installed correctly.
Remove the imaging unit, remove the
toner cartridge from the imaging unit,
and put the toner cartridge back into the
imaging unit. Reinstall the imaging unit
in the machine.
A
Troubleshooting
39