Konica Minolta bizhub 4020i bizhub 5020i/4020i Quick Guide - Page 53

Print or Scan Problems

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Print or Scan Problems If you cannot print or scan a document, check the following: 1 All of the machine's protective parts have been removed. 2 The interface cables are securely connected to the machine and the computer. 3 The printer or scanner driver has been installed correctly. To make sure the printer or scanner driver is installed on your computer, see the User's Guide: Other Problems 4 (Scan problem only) Confirm the machine is assigned with an available IP address. (Windows) a. Do one of the following: (Windows 7) Click (Start) > All Programs > KONICA MINOLTA > KONICA MINOLTA Utilities. Click the drop-down list and select your model name (if not already selected). Click Scan in the left navigation bar, and then click Scanners and Cameras. (Windows 8.1 and Windows 10) Launch (KONICA MINOLTA Utilities), and then click the dropdown list and select your model name (if not already selected). Click Scan in the left navigation bar, and then click Scanners and Cameras. b. Click the Properties button. c. Click the Network Setting tab to confirm the machine's IP address. Try printing with your machine. If the problem still remains, uninstall and reinstall the printer driver. 5 If the problem still remains after trying all the above, try the following: For a USB interface connection • Change the USB cable for a new one. • Use a different USB port. For a Wired Network connection • Change the LAN cable for a new one. • Use a different LAN port on your hub. For a Wireless Network connection • Confirm your machine's Wi-Fi light status. If the Wi-Fi light on your machine's control panel is blinking, your machine has not been connected to the WLAN access point. Set up the wireless network connection again. If the Wi-Fi light on your machine's control panel is off, the WLAN connection setting is disabled. Enable the WLAN connection and set up the wireless network connection. For more detailed information, see the User's Guide. If you cannot print on both sides of paper, check the following: 6 Change the paper size setting in the printer driver to Letter, Legal, or Folio. A Troubleshooting 47

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Print or Scan Problems
If you cannot print or scan a document,
check the following:
1
All of the machine's protective parts
have been removed.
2
The interface cables are securely
connected to the machine and the
computer.
3
The printer or scanner driver has been
installed correctly.
To make sure the printer or scanner
driver is installed on your computer, see
the
User's Guide
: Other Problems
4
(Scan problem only)
Confirm the machine is assigned with an
available IP address. (Windows)
a.
Do one of the following:
(Windows 7)
Click
(Start)
>
All Programs
>
KONICA MINOLTA
>
KONICA
MINOLTA Utilities
.
Click the drop-down list and select
your model name (if not already
selected). Click
Scan
in the left
navigation bar, and then click
Scanners and Cameras
.
(Windows 8.1 and Windows 10)
Launch
(
KONICA MINOLTA
Utilities
), and then click the drop-
down list and select your model
name (if not already selected). Click
Scan
in the left navigation bar, and
then click
Scanners and Cameras
.
b.
Click the
Properties
button.
c.
Click the
Network Setting
tab to
confirm the machine's IP address.
Try printing with your machine. If the
problem still remains, uninstall and
reinstall the printer driver.
5
If the problem still remains after trying all
the above, try the following:
For a USB interface connection
•
Change the USB cable for a new
one.
•
Use a different USB port.
For a Wired Network connection
•
Change the LAN cable for a new one.
•
Use a different LAN port on your hub.
For a Wireless Network connection
•
Confirm your machine's Wi-Fi light
status.
If the Wi-Fi light on your machine's
control panel is blinking, your
machine has not been connected to
the WLAN access point. Set up the
wireless network connection again.
If the Wi-Fi light on your machine's
control panel is off, the WLAN
connection setting is disabled.
Enable the WLAN connection and set
up the wireless network connection.
For more detailed information, see
the
User's Guide
.
If you cannot print on both sides of paper,
check the following:
6
Change the paper size setting in the
printer driver to Letter, Legal, or Folio.
A
Troubleshooting
47