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Konica Minolta bizhub C3350 bizhub C3850/C3350 Maintenance/Troubleshooting Use - Page 6

WARNING, CAUTION, Before getting started, Paper Feed Unit, Paper, Feed Unit - remove paper tray

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1.1 Before getting started 1 - When carrying this machine, be sure to fold the Manual Feed Tray and hold the parts shown below. 46 kg 102 lbs - When the optional Paper Feed Unit is installed, be sure to carry it separately from this machine. Also, do not hold handles (drawers) of the Paper Feed Unit or Right Door. Doing so may damage the Paper Feed Unit. - Before connecting the power cable of this machine to the power outlet, check that internal components removed at the time of cleaning have been installed to their original positions. - If your hand is stained by toner, wash it with cool water and neutral detergent. 7WARNING - Before cleaning this machine, turn the power off, then disconnect the power cable and interface cable. Exercise care not to spill water or detergent inside this machine. Doing so may cause a damage of this machine or an electric shock. 7CAUTION - If any toner enters your eyes, immediately wash them with cool water, then contact your doctor. - The Fusing Unit is heated. The temperature of the Fusing Unit slowly reduces (wait for 1 hour). [Maintenance/Troubleshooting] 1-3

Section	Page
Table of contents	2
1 Cleaning This Machine	5
1.1 Before getting started	5
1.2 Cleaning	7
1.2.1 Cleaning the outside of this machine	7
Control Panel	7
Exhaust Air Duct	7
Outer Covers	7
Original Glass	8
Original Cover Pad	8
1.2.2 Cleaning the Paper Feed Rollers	8
Cleaning the Paper Feed Rollers of the Manual Feed Tray	8
Cleaning the Paper Feed Unit of Tray 1/2/3	9
Cleaning the Transport Roller of Tray 2/3	9
Cleaning the Paper Feed Roller of the ADF	10
1.2.3 Cleaning the Laser Lenses	11
2 Checking and Replacing Consumables	14
2.1 Checking the status of consumables	14
Consumables replacement messages	14
Checking the consumable level	14
2.2 Replacing consumables	15
2.2.1 Replacing a Toner Cartridge	15
Handling a Toner Cartridge	15
Storing Toner Cartridges	15
Replacement procedure	15
2.2.2 Replacing an Imaging Unit	19
2.2.3 Replacing a Waste Toner Bottle	24
2.2.4 Replacing the Transfer Roller	25
2.2.5 Replacing the Transfer Belt Unit	27
2.2.6 Replacing a Toner Filter	32
2.2.7 Replacing a Fusing Unit	34
2.2.8 Replacing a Staple Kit	38
3 Clearing a Paper Jam	42
3.1 To prevent a paper jam	42
3.2 When a paper jam has occurred	43
3.2.1 Paper jam message screen	43
3.2.2 Clearing a paper jam in the Manual Feed Tray or Transfer Roller	43
Clear procedure	44
3.2.3 Clearing a paper jam in Tray 1	45
Clear procedure	45
3.2.4 Clearing a paper jam in Tray 2/3	47
3.2.5 Clearing a paper jam in ADF	48
3.2.6 Clearing a paper jam in the Duplex Option	49
3.2.7 Clearing a paper jam in the Fusing Unit	50
Clear procedure	51
3.3 Troubleshooting for paper jam	54
3.4 Clearing a Staple Jam	56
4 Troubleshooting	59
4.1 The power is not turned on	59
4.2 The Touch Panel is not displayed	60
4.3 Cannot print	61
4.3.1 Cannot print	61
4.3.2 Problems on print quality	64
4.3.3 When the bit count does not match between the server and the client	65
4.4 Cannot perform network scanning	67
4.5 Cannot perform fax/internet fax	68
4.5.1 Cannot perform Fax TX	68
4.5.2 Cannot perform Fax RX	69
4.6 Cannot perform copy	70
4.7 Trouble in use of Finisher FS-P03	72
4.8 Major messages and actions	73
Warning messages	73
Error messages	74
Service call	76
5 Checking Counters	78
5.1 Checking the counter	78

Match case Limit results 1 per page

[Maintenance/Troubleshooting]

1-3

1.1

Before getting started

When carrying this machine, be sure to fold the Manual Feed Tray and hold the parts shown below.

When the optional

Paper Feed Unit

is installed, be sure to carry it separately from this machine. Also,

do not hold handles (drawers) of the

Paper Feed Unit

or Right Door. Doing so may damage the

Paper

Feed Unit

Before connecting the power cable of this machine to the power outlet, check that internal components

removed at the time of cleaning have been installed to their original positions.

If your hand is stained by toner, wash it with cool water and neutral detergent.

WARNING

Before cleaning this machine, turn the power off, then disconnect the power cable and interface cable.

Exercise care not to spill water or detergent inside this machine. Doing so may cause a damage of this

machine or an electric shock.

CAUTION

If any toner enters your eyes, immediately wash them with cool water, then contact your doctor.

The Fusing Unit is heated. The temperature of the Fusing Unit slowly reduces (wait for 1 hour).

46 kg

102 lbs