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Konica Minolta bizhub C3350 bizhub C3850/C3350 Maintenance/Troubleshooting Use - Page 66

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4.3 Cannot print 4 9 Click [Browse], and specify the setup information file [ntprint.inf] on the client computer to which the network drive is assigned. % Specify the following file. [z:\Windows\System32\DriverStore\FileRepository\ntprint.inf_xxx] In the path above, "z" represents the assigned network drive. "_xxx" at the end of this path varies depending on the driver version. % The setup information file may be stored at a different location depending on your client computer. If folder [amd64] resides in the same hierarchy as that of [ntprint.inf], specify a setup information file for 64-bit operating system under that folder. To additionally install a 32-bit operating system driver, specify a setup information file under folder [i386] that is in the same hierarchy as that of [ntprint.inf]. 10 Click [Open]. Installation starts. 11 When the installation is complete, click [Close]. Additional installation of the 64-bit operating system driver is then completed. [Maintenance/Troubleshooting] 4-9

Section	Page
Table of contents	2
1 Cleaning This Machine	5
1.1 Before getting started	5
1.2 Cleaning	7
1.2.1 Cleaning the outside of this machine	7
Control Panel	7
Exhaust Air Duct	7
Outer Covers	7
Original Glass	8
Original Cover Pad	8
1.2.2 Cleaning the Paper Feed Rollers	8
Cleaning the Paper Feed Rollers of the Manual Feed Tray	8
Cleaning the Paper Feed Unit of Tray 1/2/3	9
Cleaning the Transport Roller of Tray 2/3	9
Cleaning the Paper Feed Roller of the ADF	10
1.2.3 Cleaning the Laser Lenses	11
2 Checking and Replacing Consumables	14
2.1 Checking the status of consumables	14
Consumables replacement messages	14
Checking the consumable level	14
2.2 Replacing consumables	15
2.2.1 Replacing a Toner Cartridge	15
Handling a Toner Cartridge	15
Storing Toner Cartridges	15
Replacement procedure	15
2.2.2 Replacing an Imaging Unit	19
2.2.3 Replacing a Waste Toner Bottle	24
2.2.4 Replacing the Transfer Roller	25
2.2.5 Replacing the Transfer Belt Unit	27
2.2.6 Replacing a Toner Filter	32
2.2.7 Replacing a Fusing Unit	34
2.2.8 Replacing a Staple Kit	38
3 Clearing a Paper Jam	42
3.1 To prevent a paper jam	42
3.2 When a paper jam has occurred	43
3.2.1 Paper jam message screen	43
3.2.2 Clearing a paper jam in the Manual Feed Tray or Transfer Roller	43
Clear procedure	44
3.2.3 Clearing a paper jam in Tray 1	45
Clear procedure	45
3.2.4 Clearing a paper jam in Tray 2/3	47
3.2.5 Clearing a paper jam in ADF	48
3.2.6 Clearing a paper jam in the Duplex Option	49
3.2.7 Clearing a paper jam in the Fusing Unit	50
Clear procedure	51
3.3 Troubleshooting for paper jam	54
3.4 Clearing a Staple Jam	56
4 Troubleshooting	59
4.1 The power is not turned on	59
4.2 The Touch Panel is not displayed	60
4.3 Cannot print	61
4.3.1 Cannot print	61
4.3.2 Problems on print quality	64
4.3.3 When the bit count does not match between the server and the client	65
4.4 Cannot perform network scanning	67
4.5 Cannot perform fax/internet fax	68
4.5.1 Cannot perform Fax TX	68
4.5.2 Cannot perform Fax RX	69
4.6 Cannot perform copy	70
4.7 Trouble in use of Finisher FS-P03	72
4.8 Major messages and actions	73
Warning messages	73
Error messages	74
Service call	76
5 Checking Counters	78
5.1 Checking the counter	78

Match case Limit results 1 per page

[Maintenance/Troubleshooting]

4-9

4.3

Cannot print

Click [Browse], and specify the setup information file [ntprint.inf] on the client computer to which the

network drive is assigned.

Specify the following file.

[z:\Windows\System32\DriverStore\FileRepository\ntprint.inf_xxx]

In the path above, "z" represents the assigned network drive. "_xxx" at the end of this path varies

depending on the driver version.

The setup information file may be stored at a different location depending on your client computer.

If folder [amd64] resides in the same hierarchy as that of [ntprint.inf], specify a setup information file

for 64-bit operating system under that folder. To additionally install a 32-bit operating system driver,

specify a setup information file under folder [i386] that is in the same hierarchy as that of [ntprint.inf].

Click [Open].

Installation starts.

When the installation is complete, click [Close].

Additional installation of the 64-bit operating system driver is then completed.