Konica Minolta bizhub C3350 bizhub C3850/C3350 Maintenance/Troubleshooting Use - Page 62

[Maintenance/Troubleshooting]

4-5

4.3

Cannot print

4

Print processing on the

computer has finished,

but printing does not

start.

Is another printer speci-

fied?

Check the specified printer name.

Is the network or USB

cable disconnected?

Make sure that the cables are correctly connect-

ed.

If a hub is used, also check the connection with

the hub.

Is the machine in the Sub

Power Off mode?

If the machine is in the Sub Power Off mode,

printing cannot be executed. Press

Power

key to

release the Sub Power Off mode.

Has an error occurred on

the machine?

Check the

Control Panel

of this machine.

Are unprocessed jobs

queued on the machine?

Tap [Job List] to check the job sequence.

Did you specify [Store

Job] when executing the

print job?

Check whether or not the target file is saved on

the HDD.

Did you specify [Secured

Job] when executing the

print job?

Check whether the target file is saved on the

HDD.

If account track is ena-

bled, are the account

name and password

correct?

Enter the correct account name and password.

If user authentication is

enabled, are the user

name and password

correct?

Enter the correct user name or password.

Is there sufficient com-

puter memory available?

Perform a test printing to check whether printing

is possible.

If test printing is successful, this indicates there

are no problems on this machine or with the

printer driver. In this case, remove the cause of

memory shortage.

If test printing fails, resolve any problems that

may be occurring in the machine or with the

printer driver.

If network connection is

in place, is the printer

controller connected to

the network?

Check with the network administrator.

Is the machine in en-

hanced security mode?

Configure authentication settings in enhanced

security mode.

For information on the authentication settings in

enhanced security mode, refer to [User's Guide

Description of Utility Keys] - Chapter 5 "Adminis-

trator Settings" - [Enhanced Security Mode].

Cannot print in Secured

Job

Is [Password Rules] set

to [ON] on this machine?

If [Password Rules] is set to [ON], set a password

that satisfies the password rules. For details, re-

fer to [User's Guide Description of Utility Keys] -

Chapter 5 "Administrator Settings" - [Security

Details]-[Password Rules].

A file saved on the HDD

has disappeared from a

computer.

Is the setting for deleting

files on the HDD config-

ured on the machine?

Check the HDD settings for the machine. For in-

formation on the file deletion setting, refer to [Us-

er's Guide Description of Utility Keys] - Chapter

5 "Administrator Settings" - [Folder Settings].

Description of problem

Check points

Remedy

Section	Page
Table of contents	2
1 Cleaning This Machine	5
1.1 Before getting started	5
1.2 Cleaning	7
1.2.1 Cleaning the outside of this machine	7
Control Panel	7
Exhaust Air Duct	7
Outer Covers	7
Original Glass	8
Original Cover Pad	8
1.2.2 Cleaning the Paper Feed Rollers	8
Cleaning the Paper Feed Rollers of the Manual Feed Tray	8
Cleaning the Paper Feed Unit of Tray 1/2/3	9
Cleaning the Transport Roller of Tray 2/3	9
Cleaning the Paper Feed Roller of the ADF	10
1.2.3 Cleaning the Laser Lenses	11
2 Checking and Replacing Consumables	14
2.1 Checking the status of consumables	14
Consumables replacement messages	14
Checking the consumable level	14
2.2 Replacing consumables	15
2.2.1 Replacing a Toner Cartridge	15
Handling a Toner Cartridge	15
Storing Toner Cartridges	15
Replacement procedure	15
2.2.2 Replacing an Imaging Unit	19
2.2.3 Replacing a Waste Toner Bottle	24
2.2.4 Replacing the Transfer Roller	25
2.2.5 Replacing the Transfer Belt Unit	27
2.2.6 Replacing a Toner Filter	32
2.2.7 Replacing a Fusing Unit	34
2.2.8 Replacing a Staple Kit	38
3 Clearing a Paper Jam	42
3.1 To prevent a paper jam	42
3.2 When a paper jam has occurred	43
3.2.1 Paper jam message screen	43
3.2.2 Clearing a paper jam in the Manual Feed Tray or Transfer Roller	43
Clear procedure	44
3.2.3 Clearing a paper jam in Tray 1	45
Clear procedure	45
3.2.4 Clearing a paper jam in Tray 2/3	47
3.2.5 Clearing a paper jam in ADF	48
3.2.6 Clearing a paper jam in the Duplex Option	49
3.2.7 Clearing a paper jam in the Fusing Unit	50
Clear procedure	51
3.3 Troubleshooting for paper jam	54
3.4 Clearing a Staple Jam	56
4 Troubleshooting	59
4.1 The power is not turned on	59
4.2 The Touch Panel is not displayed	60
4.3 Cannot print	61
4.3.1 Cannot print	61
4.3.2 Problems on print quality	64
4.3.3 When the bit count does not match between the server and the client	65
4.4 Cannot perform network scanning	67
4.5 Cannot perform fax/internet fax	68
4.5.1 Cannot perform Fax TX	68
4.5.2 Cannot perform Fax RX	69
4.6 Cannot perform copy	70
4.7 Trouble in use of Finisher FS-P03	72
4.8 Major messages and actions	73
Warning messages	73
Error messages	74
Service call	76
5 Checking Counters	78
5.1 Checking the counter	78

Konica Minolta bizhub C3350 bizhub C3850/C3350 Maintenance/Troubleshooting Use - Page 62

er's Guide Description of Utility Keys] - fer to [User's Guide Description of Utility Keys]

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