Konica Minolta bizhub C3350 bizhub C3850/C3350 Maintenance/Troubleshooting Use - Page 69

4.5

Cannot perform fax/internet fax

4

[Maintenance/Troubleshooting]

4-12

4.5.2

Cannot perform Fax RX

Description of problem

Check points

Remedy

Cannot receive faxes.

Is the power turned on?

Check the

Power Switch

of this ma-

chine.

If a hub is used, also check the hub

power.

Has the machine been

placed in ErP Auto Power Off

mode?

If the machine is placed in ErP Auto

Power Off mode, it cannot receive any

jobs. Press the

Power

key to release the

ErP Auto Power Off mode.

Is the Receive Mode set to

Manual RX?

Change the [RX Mode ]to [Auto RX].

When [RX Mode ]is set to [Manual RX],

receive faxes manually.

Is the modular cable con-

nected correctly?

Is the modular cable connected?

Check the modular cable connection

and, if unplugged, plug it in securely.

Is [Closed Network RX] ena-

bled?

If [Closed Network RX] is enabled, the

machine accepts faxes sent from spe-

cific recipients. For details, contact your

administrator.

Has a wrong SUB been sent

in F-code from the sender

side?

If a wrong sub-address is received with

the Confidential User Box set, a com-

munication error may occur, causing

failed reception. Check the sender side

to see if the sub-address is set.

No printout produced.

Is PC-Fax RX enabled?

When PC-Fax RX is enabled, print the

fax from the Memory RX folder.

Is TSI Distribution enabled?

Check forwarding destinations for TSI

Distribution.

Is Memory RX enabled?

If Memory RX is enabled, print the fax

from the Memory RX folder.

Is paper in the machine?

Add paper.

Is paper jammed in the ma-

chine?

Clear the jammed paper.

Is the machine out of toner?

No fax can be received if the toner is ex-

hausted. Replace the

Toner Cartridge

.

Section	Page
Table of contents	2
1 Cleaning This Machine	5
1.1 Before getting started	5
1.2 Cleaning	7
1.2.1 Cleaning the outside of this machine	7
Control Panel	7
Exhaust Air Duct	7
Outer Covers	7
Original Glass	8
Original Cover Pad	8
1.2.2 Cleaning the Paper Feed Rollers	8
Cleaning the Paper Feed Rollers of the Manual Feed Tray	8
Cleaning the Paper Feed Unit of Tray 1/2/3	9
Cleaning the Transport Roller of Tray 2/3	9
Cleaning the Paper Feed Roller of the ADF	10
1.2.3 Cleaning the Laser Lenses	11
2 Checking and Replacing Consumables	14
2.1 Checking the status of consumables	14
Consumables replacement messages	14
Checking the consumable level	14
2.2 Replacing consumables	15
2.2.1 Replacing a Toner Cartridge	15
Handling a Toner Cartridge	15
Storing Toner Cartridges	15
Replacement procedure	15
2.2.2 Replacing an Imaging Unit	19
2.2.3 Replacing a Waste Toner Bottle	24
2.2.4 Replacing the Transfer Roller	25
2.2.5 Replacing the Transfer Belt Unit	27
2.2.6 Replacing a Toner Filter	32
2.2.7 Replacing a Fusing Unit	34
2.2.8 Replacing a Staple Kit	38
3 Clearing a Paper Jam	42
3.1 To prevent a paper jam	42
3.2 When a paper jam has occurred	43
3.2.1 Paper jam message screen	43
3.2.2 Clearing a paper jam in the Manual Feed Tray or Transfer Roller	43
Clear procedure	44
3.2.3 Clearing a paper jam in Tray 1	45
Clear procedure	45
3.2.4 Clearing a paper jam in Tray 2/3	47
3.2.5 Clearing a paper jam in ADF	48
3.2.6 Clearing a paper jam in the Duplex Option	49
3.2.7 Clearing a paper jam in the Fusing Unit	50
Clear procedure	51
3.3 Troubleshooting for paper jam	54
3.4 Clearing a Staple Jam	56
4 Troubleshooting	59
4.1 The power is not turned on	59
4.2 The Touch Panel is not displayed	60
4.3 Cannot print	61
4.3.1 Cannot print	61
4.3.2 Problems on print quality	64
4.3.3 When the bit count does not match between the server and the client	65
4.4 Cannot perform network scanning	67
4.5 Cannot perform fax/internet fax	68
4.5.1 Cannot perform Fax TX	68
4.5.2 Cannot perform Fax RX	69
4.6 Cannot perform copy	70
4.7 Trouble in use of Finisher FS-P03	72
4.8 Major messages and actions	73
Warning messages	73
Error messages	74
Service call	76
5 Checking Counters	78
5.1 Checking the counter	78

Konica Minolta bizhub C3350 bizhub C3850/C3350 Maintenance/Troubleshooting Use - Page 69

Cannot perform Fax RX, Cannot perform fax/internet fax, Description of problem, Check points - fax memory error

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