Konica Minolta bizhub C3350 bizhub C3850/C3350 Maintenance/Troubleshooting Use - Page 67

4.4

Cannot perform network scanning

4

[Maintenance/Troubleshooting]

4-10

4.4

Cannot perform network scanning

Description of problem

Check points

Remedy

Cannot send data.

Is the volume per E-mail to

be sent exceeding the maxi-

mum receiving capacity of

the SMTP server?

If the volume of one E-mail message ex-

ceeds the maximum capacity of the

SMTP server for reception, an error oc-

curs which will prevent transmission.

Was the transmission proce-

dure carried out correctly?

Check the transmission procedure, then

resend the fax.

Are the network settings and

connection correct?

Check the network settings and con-

nection.

Is the correct E-mail address

set for this machine?

Check the E-mail address of the ma-

chine and configure it.

Are cables connected cor-

rectly?

Make sure that the network cable is cor-

rectly connected.

Scanned data cannot be sent

(by SMB TX) to a specified

computer.

Is the folder correctly speci-

fied?

If the path for the destination folder is

delimited by "/ (slash)", the folder can-

not be specified. Use "\" to specify the

path for the destination folder.

Are you using the correct au-

thentication method?

When sending data to a destination PC

running operating software earlier than

Mac OS X 10.3.x, use the NTLMv1 au-

thentication. To a destination PC run-

ning operating system later than Mac

OS X 10.4.x, send data using the

NTLMv2 authentication.

Have you specified a folder

name using more than 13

characters?

When sending data to a folder on a PC

running Mac OS X, specify a folder

name using up to 12 characters.

When sending scanned data


computer, operations take

place slowly.

Is [LLMNR] enabled?

Disable [LLMNR] using

Web Connec-

tion

.



computer, a "Server connec-

tion error" occurs.

Is the network cable con-

nected?

Make sure that the network cable is cor-

rectly connected.

Do packets from this ma-

chine reach the destination?

Check that packets from this machine

reach the destination.

If not, take/check the action indicated

below:

•

Replace the network cable with a

new one.

•

If no packets are sent out from this

machine, check the IP settings on

this machine.

•

Check that the IP address of the

destination is correctly registered.



computer, a "login error" oc-

curs.

Is the [File Path] set correctly

for the destination?

Check that the [File Path] of the destina-

tion is correctly registered.

Are you operating as a do-

main user?

If you are operating as a domain user,

create a domain user name that is differ-

ent from the local user name. If your do-

main user name is the same as the local

user name, use the same password for

both.

Section	Page
Table of contents	2
1 Cleaning This Machine	5
1.1 Before getting started	5
1.2 Cleaning	7
1.2.1 Cleaning the outside of this machine	7
Control Panel	7
Exhaust Air Duct	7
Outer Covers	7
Original Glass	8
Original Cover Pad	8
1.2.2 Cleaning the Paper Feed Rollers	8
Cleaning the Paper Feed Rollers of the Manual Feed Tray	8
Cleaning the Paper Feed Unit of Tray 1/2/3	9
Cleaning the Transport Roller of Tray 2/3	9
Cleaning the Paper Feed Roller of the ADF	10
1.2.3 Cleaning the Laser Lenses	11
2 Checking and Replacing Consumables	14
2.1 Checking the status of consumables	14
Consumables replacement messages	14
Checking the consumable level	14
2.2 Replacing consumables	15
2.2.1 Replacing a Toner Cartridge	15
Handling a Toner Cartridge	15
Storing Toner Cartridges	15
Replacement procedure	15
2.2.2 Replacing an Imaging Unit	19
2.2.3 Replacing a Waste Toner Bottle	24
2.2.4 Replacing the Transfer Roller	25
2.2.5 Replacing the Transfer Belt Unit	27
2.2.6 Replacing a Toner Filter	32
2.2.7 Replacing a Fusing Unit	34
2.2.8 Replacing a Staple Kit	38
3 Clearing a Paper Jam	42
3.1 To prevent a paper jam	42
3.2 When a paper jam has occurred	43
3.2.1 Paper jam message screen	43
3.2.2 Clearing a paper jam in the Manual Feed Tray or Transfer Roller	43
Clear procedure	44
3.2.3 Clearing a paper jam in Tray 1	45
Clear procedure	45
3.2.4 Clearing a paper jam in Tray 2/3	47
3.2.5 Clearing a paper jam in ADF	48
3.2.6 Clearing a paper jam in the Duplex Option	49
3.2.7 Clearing a paper jam in the Fusing Unit	50
Clear procedure	51
3.3 Troubleshooting for paper jam	54
3.4 Clearing a Staple Jam	56
4 Troubleshooting	59
4.1 The power is not turned on	59
4.2 The Touch Panel is not displayed	60
4.3 Cannot print	61
4.3.1 Cannot print	61
4.3.2 Problems on print quality	64
4.3.3 When the bit count does not match between the server and the client	65
4.4 Cannot perform network scanning	67
4.5 Cannot perform fax/internet fax	68
4.5.1 Cannot perform Fax TX	68
4.5.2 Cannot perform Fax RX	69
4.6 Cannot perform copy	70
4.7 Trouble in use of Finisher FS-P03	72
4.8 Major messages and actions	73
Warning messages	73
Error messages	74
Service call	76
5 Checking Counters	78
5.1 Checking the counter	78

Konica Minolta bizhub C3350 bizhub C3850/C3350 Maintenance/Troubleshooting Use - Page 67

Cannot perform network scanning, Disable [LLMNR] using

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