Konica Minolta bizhub C3350 bizhub C3850/C3350 Maintenance/Troubleshooting Use - Page 63

4.3

Cannot print

4

[Maintenance/Troubleshooting]

4-6

Printing in user authenti-

cation or account track

mode is not available.

Are the user name or ac-

count name, and pass-

word correct?

Enter the correct user name, account name and

password.

Is the user authentica-

tion or account track en-

abled in the printer

driver?

Enable user authentication or account track on

the printer driver.

Is the entered user name

or account name author-

ized?

Check that printing of the current user name/ac-

count name is permitted?

Printing is not available

when you have selected

[Public User] in user au-

thentication.

Is printing by public us-

ers permitted on the ma-

chine?

Check whether printing by public users is permit-

ted. If not, grant printing permission to public us-

ers.

Selection of items failed

in the printer driver.

Selection may not be en-

abled for certain combi-

nations of functions.

Grayed out items cannot be configured.

A "conflict" message

saying "unable to config-

ure" or "function will be

canceled" appears.

Have you set up func-

tions that cannot be

used in combination?

Check what functions are enabled and redo the

selection of functions.

Cannot print according

to the settings you have

configured.

The settings may not be

configured correctly.

Check the setting of each item of the printer driv-

er.

Even though a combina-

tion of functions may be

enabled in the printer

driver, that combination

may not be available on

this machine.

The paper size or paper

orientation specified in

the application may take

precedence over the

settings in the printer

driver when printing.

Correct the settings in the application.

Images are not printed

correctly.

Is there sufficient com-

puter memory available?

Simplify the images to reduce the data size.

Paper is not fed from the

specified paper tray.

Does the specified paper

tray contain paper of the

correct size/orientation?

Load paper of the appropriate size and orienta-

tion into the paper tray.

Description of problem

Check points

Remedy

Section	Page
Table of contents	2
1 Cleaning This Machine	5
1.1 Before getting started	5
1.2 Cleaning	7
1.2.1 Cleaning the outside of this machine	7
Control Panel	7
Exhaust Air Duct	7
Outer Covers	7
Original Glass	8
Original Cover Pad	8
1.2.2 Cleaning the Paper Feed Rollers	8
Cleaning the Paper Feed Rollers of the Manual Feed Tray	8
Cleaning the Paper Feed Unit of Tray 1/2/3	9
Cleaning the Transport Roller of Tray 2/3	9
Cleaning the Paper Feed Roller of the ADF	10
1.2.3 Cleaning the Laser Lenses	11
2 Checking and Replacing Consumables	14
2.1 Checking the status of consumables	14
Consumables replacement messages	14
Checking the consumable level	14
2.2 Replacing consumables	15
2.2.1 Replacing a Toner Cartridge	15
Handling a Toner Cartridge	15
Storing Toner Cartridges	15
Replacement procedure	15
2.2.2 Replacing an Imaging Unit	19
2.2.3 Replacing a Waste Toner Bottle	24
2.2.4 Replacing the Transfer Roller	25
2.2.5 Replacing the Transfer Belt Unit	27
2.2.6 Replacing a Toner Filter	32
2.2.7 Replacing a Fusing Unit	34
2.2.8 Replacing a Staple Kit	38
3 Clearing a Paper Jam	42
3.1 To prevent a paper jam	42
3.2 When a paper jam has occurred	43
3.2.1 Paper jam message screen	43
3.2.2 Clearing a paper jam in the Manual Feed Tray or Transfer Roller	43
Clear procedure	44
3.2.3 Clearing a paper jam in Tray 1	45
Clear procedure	45
3.2.4 Clearing a paper jam in Tray 2/3	47
3.2.5 Clearing a paper jam in ADF	48
3.2.6 Clearing a paper jam in the Duplex Option	49
3.2.7 Clearing a paper jam in the Fusing Unit	50
Clear procedure	51
3.3 Troubleshooting for paper jam	54
3.4 Clearing a Staple Jam	56
4 Troubleshooting	59
4.1 The power is not turned on	59
4.2 The Touch Panel is not displayed	60
4.3 Cannot print	61
4.3.1 Cannot print	61
4.3.2 Problems on print quality	64
4.3.3 When the bit count does not match between the server and the client	65
4.4 Cannot perform network scanning	67
4.5 Cannot perform fax/internet fax	68
4.5.1 Cannot perform Fax TX	68
4.5.2 Cannot perform Fax RX	69
4.6 Cannot perform copy	70
4.7 Trouble in use of Finisher FS-P03	72
4.8 Major messages and actions	73
Warning messages	73
Error messages	74
Service call	76
5 Checking Counters	78
5.1 Checking the counter	78

Konica Minolta bizhub C3350 bizhub C3850/C3350 Maintenance/Troubleshooting Use - Page 63

Cannot print, Description of problem, Check points, Remedy, Even though a combina

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