Konica Minolta bizhub C3350 bizhub C3850/C3350 Maintenance/Troubleshooting Use - Page 68

Cannot perform fax/internet fax, 4.5.1 Cannot perform Fax TX

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4.5 Cannot perform fax/internet fax 4 4.5 Cannot perform fax/internet fax 4.5.1 Cannot perform Fax TX Description of problem Cannot send data. Check points Was the transmission procedure carried out correctly? Is the fax number you entered for the destination correct? Were the address book destination and program destination registered correctly? Is the telephone line setting correct? Is the modular cable connected correctly? Is there a problem with the receiving machine? If it is a password TX job, have you sent the correct password? Was the sender's fax number correctly registered with "Check Dest. & Send"? Is [PBX Connection Settings] set correctly when you are using this machine in the PBX environment? Remedy Check the transmission procedure, then resend the fax. If you are using a destination in the Address Book or Program, the registered fax number may be incorrect. Print the Speed Dial list to check whether the numbers are registered correctly. Does the setting in [Dialing Method] match the telephone line being used? Check the setting and correct it if an error is found. Is the modular cable connected? Check the modular cable connection and, if unplugged, plug it in securely. Are TEL and LINE connected inversely? Check the modular cable connection and, if unplugged, plug it in securely. Is the power of the receiving facsimile turned off, is it out of paper or is there another problem? Call the recipient to determine whether there is a problem. Check the recipient's password then resend the fax using a correct password. Check that the fax number registered with the recipient is correct. Or set Check Dest. & Send to Disable, then send a fax. When setting [PBX Connection Settings] to [ON] and dialing the recipient for which [E] is registered at the head of a fax number, check that the outside line number is correctly registered in [PBX Connection Settings]. When setting [PBX Connection Settings] to [OFF], you can enter "P" (pause) and the recipient fax number following the outside line number to call the outside line. [Maintenance/Troubleshooting] 4-11

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[Maintenance/Troubleshooting]
4-11
4.5
Cannot perform fax/internet fax
4
4.5
Cannot perform fax/internet fax
4.5.1
Cannot perform Fax TX
Description of problem
Check points
Remedy
Cannot send data.
Was the transmission proce-
dure carried out correctly?
Check the transmission procedure, then
resend the fax.
Is the fax number you en-
tered for the destination cor-
rect?
Were the address book des-
tination and program desti-
nation registered correctly?
If you are using a destination in the Ad-
dress Book or Program, the registered
fax number may be incorrect.
Print the Speed Dial list to check wheth-
er the numbers are registered correctly.
Is the telephone line setting
correct?
Does the setting in [Dialing Method]
match the telephone line being used?
Check the setting and correct it if an er-
ror is found.
Is the modular cable con-
nected correctly?
Is the modular cable connected?
Check the modular cable connection
and, if unplugged, plug it in securely.
Are TEL and LINE connected inversely?
Check the modular cable connection
and, if unplugged, plug it in securely.
Is there a problem with the
receiving machine?
Is the power of the receiving facsimile
turned off, is it out of paper or is there
another problem?
Call the recipient to determine whether
there is a problem.
If it is a password TX job,
have you sent the correct
password?
Check the recipient's password then
resend the fax using a correct pass-
word.
Was the sender's fax number
correctly registered with
"Check Dest. & Send"?
Check that the fax number registered
with the recipient is correct.
Or set Check Dest. & Send to Disable,
then send a fax.
Is [PBX Connection Settings]
set correctly when you are
using this machine in the
PBX environment?
When setting [PBX Connection Settings]
to [ON] and dialing the recipient for
which [E] is registered at the head of a
fax number, check that the outside line
number is correctly registered in [PBX
Connection Settings].
When setting [PBX Connection Settings]
to [OFF], you can enter "P" (pause) and
the recipient fax number following the
outside line number to call the outside
line.