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Troubleshooting 4 4.4 Error Messages If there is a machine malfunction, the error screen appears with one of the following error messages. Refer to the following table, and then perform the indicated operations. If the correct transmission is still not possible even after performing the described operations, contact your technical representative. Transmission System Error Code Code N10 N11 N12 N13 N14 N15 N16 N17 N18 N20 N21 N22 Type Connection error Connection error Connection error Connection error Protocol error Protocol error Protocol error Protocol error Other errors Memory error HDD error Conversion error Error contents Connection error in recipient's machine Connection with the Recipient's machine rejected Telephone line disconnection No network response Mail distribution error Recipient's machine connection reset One's own network is busy Communication time out Other errors Memory overflow HDD error Conversion error Redial ON or OFF OFF OFF ON OFF OFF ON ON OFF OFF OFF OFF OFF Remedy • Check the status of the recipient's machine. • Check the network settings of this machine. • Check with the network administrator that the network is operating normally. The reception was rejected. Check the status of the recipient's machine. Check whether a network error exists, such as an unplugged cable. • Check the status of the recipient's machine. • Check the network settings of this machine. • Check with the network administrator that the network is operating normally. Check the recipient's status and then try sending the fax again. Check the recipient's status and then try sending the fax again. Check the recipient's status and then try sending the fax again. Check the recipient's status and then try sending the fax again. • Check whether each setting is correct. • Check whether a network error exists, such as an unplugged cable. • Switch the main power supply OFF/ON, and then try sending the fax again. Memory is full. • Check that there are no other jobs being processed. • Decrease the number of pages to be set, reduce the scanning resolution, and try sending the fax again. HDD is full. • Delete unwanted files. • Decrease the number of pages to be set, reduce the scanning resolution, and try sending the fax again. Switch the main power supply OFF/ON, and then try sending the fax again. C650 4-5

Section	Page
Contents	2
Introduction	9
ACKNOWLEDGEMENT:	9
COPYRIGHT	9
EXEMPTION	9
Special Notice to User	9
For Canada	9
For U.S.A.	9
For New Zealand	11
For Europe	11
Available features	12
Confirming whether the original is scanned or not	12
Sending after erasing shadows	12
Specifying a scanning area size on the original	12
Sending originals of different sizes with one operation	13
Sending an original with fold lines	13
Sending long originals	13
Sending double-paged originals	13
Specifying the binding position of double-sided originals	14
Sending after adjusting the density of background color	14
Sending after emphasizing character edges	14
Sending a color fax	14
Prohibiting the print out of received originals (Memory RX function)	14
Explanation of manual conventions	15
Descriptions of original documents and paper	17
User’s guides	18
Printed manuals	18
User’s Guide CD manuals	18
1 Before use	20
1.1 Precautions (Internet Fax)	20
System requirements	20
E-mail transmission and reception	20
1.2 Precautions (IP Address Fax)	21
1.3 Features of Internet Fax	22
1.4 Features of IP Address Fax	23
1.5 Using the control panel	24
Control panel	24
Screen displayed by Network Fax function	26
1.6 Initial Settings	28
Required Settings (Internet Fax)	28
Required Settings (IP Address Fax)	28
1.7 Convenient function settings	30
1.8 User authentication and account track	31
With user authentication (machine authentication)	31
With user authentication (external server authentication)	31
With account track	31
2 Transmission	34
2.1 General fax operation (Internet Fax)	34
Sending an internet fax	34
2.2 General fax operation (IP Address Fax)	38
Sending an IP Address Fax	38
2.3 Loading the original	41
Loading the original into the ADF	41
Loading the original on the original glass	41
Faxing a multi-page original from the original glass	42
Sending the original using both ADF / Original glass	42
2.4 Specifying transmission color settings (IP Address Fax)	44
Specifying transmission color settings	44
2.5 Specifying the scan conditions	46
Specifying Scan Settings	46
Original Type	46
Simplex/Duplex	47
Resolution	47
Density	48
2.6 Specifying only one destination	49
Specifying from registered destination	49
Searching the registered destination (Search text button)	50
Searching the registered destination (Address Type)	51
Searching the registered destination (Detail Search)	52
Specifying by direct input	53
Performing an LDAP search (Search)	55
Performing an LDAP search (Advanced Search)	56
2.7 Specifying multiple destinations (broadcast transmission)	58
Specifying multiple destinations (By registered destination and direct input)	58
Specifying multiple destinations (by Group button)	59
2.8 Send a fax with Program destination	60
Sending a fax after specifying program destination	60
2.9 Checking the settings	62
To check the settings	62
2.10 Operations while scanning	65
If original size cannot be detected	65
When memory overflows	65
Auto rotation of original	66
2.11 When unable to send fax	67
Redial	67
Auto redial function	67
Redial confirmation screen	67
Manual redial (Current Jobs List)	68
2.12 Reserving the transmission	69
2.13 Stopping the transmission	70
Stopping during transmission	70
2.14 Checking the transmission reservation job	71
2.15 Checking the communication result	72
To check the communication result	72
2.16 Fax Header Settings	74
2.17 Faxing after previewing	76
Preview screen	76
Zoom	77
Page Rotation	77
View Finishing	78
Change Setting	78
Previewing	79
3 Reception	82
3.1 Reception (Internet Fax)	82
Auto-acquisition	82
Manual acquisition	82
3.2 Reception (IP Address Fax)	83
3.3 When unable to receive fax	84
3.4 Temporary memory reception	85
3.5 Maintaining a record during reception	86
Reduction printing	86
Printing by reducing to fit the paper	86
Printing to equal size	90
Method of printing during reception	91
3.6 Footer setting	92
4 Troubleshooting	95
4.1 Fax cannot be sent (Internet Fax)	95
4.2 Fax cannot be sent (IP Address Fax)	96
4.3 Fax cannot be received	97
4.4 Error Messages	98
Transmission System Error Code	98
Reception system error code	99
4.5 If \	100
5 Specifications	102
5.1 Specifications (Internet Fax)	102
5.2 Specifications (IP Address Fax)	103
6 Useful transmission functions	105
6.1 List of functions on the Settings screen	105
Scan Settings	105
Original Settings	106
Communication Settings	107
6.2 Sending a fax after adjusting the density of background color (Background Removal)	108
Background Removal	108
Sending the fax after adjusting the background	108
6.3 Sending the fax after accentuating the text edges (Sharpness)	110
Sharpness	110
Sending the fax after adjusting the sharpness	110
6.4 Sending the fax after erasing shadows (Frame Erase)	112
Frame Erase	112
Sending a fax after setting the Frame Erase	112
6.5 Sending double-paged originals page by page from right to left (Book Copy)	115
Book Copy	115
Sending the fax after specifying book scanning	115
6.6 Sending a fax with the specified original scanning area (Scan Size)	119
Scan Size	119
Sending the fax by specifying the scan size	119
6.7 Copying the original at the same time as sending the Fax (Send & Print)	121
Send & Print	121
Sending the fax after specifying Send & Print	121
6.8 Confirming that the original is scanned (TX Stamp)	123
TX Stamp	123
Sending the fax after specifying TX Stamp	123
6.9 Sending a fax after specifying the filename of the scanned data (Document Name)	125
Original Name	125
Sending the fax after specifying Original Name	125
6.10 Sending an original of varying sizes by a single operation (Mixed Original)	127
Mixed Original	127
Sending the fax after specifying Mixed Original setting	127
6.11 Sending an original with folds (Z-Folded Original)	129
Z-Folded Original	129
Sending the fax after specifying Z-Folded Original setting	129
6.12 Sending a long original (Long Original)	131
Long Original	131
Sending the fax after specifying Long original	131
6.13 Specifying the binding position (Binding Position)	133
Binding Position	133
Specifying binding positions	133
6.14 Faxing by reducing the effect of dust from the left partition glass (Despeckle)	135
About the Despeckle	135
To fax in the Despeckle mode	135
6.15 Sending the fax after reconfirming the destination (Destination Check Display Function)	136
Destination Check Display Function	136
Sending a fax after reconfirming the destination	136
6.16 Sending a fax after specifying the E-mail Subject or Body (E-mail settings)	137
E-mail Settings	137
Sending a Fax after specifying the E-mail Settings	137
6.17 Specifying the way of adding the transmission source information (Fax Header Settings)	140
Fax Header Settings	140
Specifying the Fax Header Settings	140
7 Useful reception functions	143
7.1 Handling Originals received by memory	143
Printing received documents	143
Deleting received documents	143
7.2 Printing at the time of reception	145
When [Duplex Print (RX)] is set to [ON]	145
8 Registering/Settings	147
8.1 Displaying the fax registration screen	147
Displaying Create One-Touch Destination screen	147
8.2 Registering the Address Book	148
Registering the E-mail address in Address Book	148
Registering IP Addresses in Address Book	150
Registering in Address Book from Destination Setting screen	152
Changing the Address Book	154
Deleting Address Book destinations	155
8.3 Registering Group destinations	157
Registering Group destinations	157
Changing Group destinations	159
Deleting registered Group destinations	159
8.4 Registering Program destinations	161
Registering program destinations	161
Deleting program destinations	164
8.5 Changing the destination level (Apply Levels/Groups to Destinations)	166
Apply Levels/Groups to Destinations settings	166
Changing destination levels	166
8.6 Registering E-mail subject and text	169
Registering E-mail subject	169
Changing E-mail subject	171
Setting initial value of E-mail subject	172
Deleting E-mail subject	173
Registering E-mail text	175
Changing E-mail text	176
Setting initial value of E-mail text	178
Deleting E-mail text	179
8.7 Setting Memory RX User Box	181
9 Utility mode	183
9.1 Utility mode operation	183
Displaying User Settings screen	183
Exiting User Settings screen	183
Displaying Administrator Settings screen	184
Exiting the Administrator Settings screen	184
9.2 Utility mode list	185
User Settings > Custom Display Settings > Fax/Scan Settings	185
User Settings > Custom Display Settings > FAX Active Screen	185
User Settings>Custom Display Settings>Search Option Settings	185
User Settings > Scan/Fax Settings > Default Scan/Fax Settings	186
Administrator Settings > System Settings > Power Save Settings	186
Administrator Settings > System Settings > Restrict User Access > Restrict Access to Job Settings > Registering and Changing Address	186
Administrator Settings > System Setting > Restrict User Access > Restrict Operation > Restrict Broadcasting	186
Administrator Settings > System Settings > Reset Settings > Job Reset > Next Job > Reset Data After Job	186
Administrator Settings > System Settings > Stamp Settings	186
Administrator Settings > Administrator/Machine Settings > Administrator Registration	187
Administrator Settings > Administrator/Machine Settings > Input Machine Address	187
Administrator Settings > User Authentication/Account Track > Limiting Access to Destination	187
Administrator Settings > Network Settings > TCP/IP Settings	187
Administrator Settings > Network Settings > E-Mail Settings > E-Mail TX (SMTP)	188
Administrator Settings > Network Settings > E-Mail Settings > E-Mail RX (POP)	188
Administrator Settings > Network Settings > Network Fax Settings > Network Fax Function Settings	189
Administrator Settings > Network Settings > Network Fax Settings	189
Administrator Settings > Fax Settings > Header Information	189
Administrator Settings > Fax Settings > Header/Footer Position	189
Administrator Settings > Fax Settings > Line Parameter Settings	190
Administrator Settings > Fax Settings > TX/RX Settings	190
Administrator Settings > Fax Settings > Function Settings > Function ON/OFF Setting	191
Administrator Settings > Fax Settings > Function Settings > Memory RX Settings	191
Administrator Settings > Fax Settings > Report Settings	191
Administrator Settings > Fax Settings > Network Fax Settings	192
Administrator Settings > Fax Settings > Job Settings List	192
Administrator Settings > Security Settings > Security Details > Manual Destination Input	192
Administrator Settings > Security Settings > Security Details > Restrict Fax TX	192
Administrator Settings > Security Settings > Security Details > Hide Personal Information	192
Administrator Settings > Security Settings > Security Details > Display Active Log	193
9.3 Setting the initial state of Fax/Scan screen (Scan/Fax Settings)	194
Scan/Fax Settings	194
9.4 Setting the screen during fax operation (FAX Active Screen)	196
Setting the FAX Active Screen	196
9.5 Specifying differentiation of uppercase/lowercase letters when searching destinations (Search Option Settings)	198
Search Options Settings	198
9.6 Setting initial setting value of fax function (Default Scan/Fax Settings)	200
Default Scan/Fax Settings	200
9.7 Specifying the power save transition conditions (Enter Power Save Mode)	202
Setting Enter Power Save Mode	202
9.8 Specifying the prohibitions to cause a change in destination registration (Registering and Changing Address)	204
Specifying Settings for Registering and Changing Address	204
9.9 Setting prohibitions for sending to multiple destinations (Restrict Broadcasting)	206
Setting prohibitions for sending to multiple destinations	206
9.10 Specifying whether to reset the destination and settings (Reset Data After Job)	208
Setting Reset Data After Job	208
9.11 Specifying stamp printing specifications (Stamp Settings)	210
Specifying stamp settings	210
9.12 Protecting the destination information (Limiting Access to Destinations)	212
Registering the Groups	212
Specifying destination level settings	214
9.13 Registering E-mail address of administrator (Administrator Registration)	217
Registering Administrator	217
9.14 Registering E-mail address of this machine (Input Machine Address)	219
Registering machine address	219
9.15 Setting TCP/IP (TCP/IP Settings)	221
Specifying TCP/IP Settings	221
9.16 Specifying E-mail transmission settings (E-Mail TX (SMTP))	223
Specifying E-mail Transmission (SMTP) Settings	223
9.17 Specifying E-mail reception settings (E-Mail RX (POP))	225
Specifying E-mail RX (POP) Settings	225
9.18 Validating Network Fax function (Network Fax Function Settings)	227
Setting Network Fax Function	227
9.19 Specifying SMTP transmission and reception settings (Network Fax Settings)	229
Specifying SMTP TX and RX Settings	229
9.20 Registering transmission source name and fax number (Header Information)	232
Registering Header Information	232
9.21 Specifying the method of setting the transmission source/reception information (Header/Footer Position)	235
Setting Header/Footer Position	235
9.22 Specifying Transmission/Reception Mode (Line Parameter Settings)	237
Specifying Line Parameter Setting	237
9.23 Settings of transmission and reception mode (TX/RX Settings)	239
Specifying TX/RX Settings	239
9.24 Specifying Function ON/OFF Settings (Function ON/OFF Setting)	242
Specifying Function ON/OFF Setting	242
9.25 Specifying memory reception settings (Memory RX Settings)	244
Specifying the Memory RX Settings	244
9.26 Specifying Report Printing Methods (Report Setting)	246
Specifying Report Settings	246
9.27 Specifying Network Fax function settings (Network Fax Settings)	249
Specifying Network Fax Settings	249
9.28 Prohibiting the direct input of fax number (Manual Destination Input)	252
Specifying Manual Destination Input settings	252
9.29 Prohibiting the fax sending function (Restrict Fax TX)	254
Specifying Restrict Fax TX settings	254
9.30 Specifying settings such that fax number cannot be displayed (Hide Personal Information)	256
Specifying the Hide Personal Information Settings	256
9.31 Specifying settings such that communication history cannot be displayed (Display Activity Log)	258
Specifying Display Activity Log Settings	258
10 Reports and Lists	261
10.1 Report/List Types	261
Reports	261
Lists	261
10.2 Activity Report	262
Conventions of Activity Report	262
Auto printing	263
Manual Printing	263
10.3 TX Result Report	266
Conventions of communication result report	266
Manual Printing	267
Auto printing	267
10.4 Broadcast Report	268
10.5 Internet Fax RX Error Report	269
10.6 Print MDN Message	270
10.7 Print DSN Message	271
10.8 Print E-Mail Message Body	272
10.9 Speed Dial List (Address Book destination list)	273
Convention of Speed Dial List	273
Printing the Speed Dial List	273
10.10 Group Address List	275
Conventions of Group Address List	275
Printing Group Address List	275
10.11 Program List	277
Conventions of Program List	277
Printing Program List	277
10.12 Title/Text List	279
Explanation of Title/Text list	279
Printing the Title/Text List	279
10.13 Fax Setting List	281
Conventions of Fax Settings List	281
Printing Fax Setting List	282
11 Appendix	285
11.1 Number of stored pages	285
11.2 Entering text	286
Enlarging the keyboard	287
To type text	288
List of Available Characters	288
11.3 Internet fax index	288
11.4 Fax Index	289
12 Index	293
A to P	293

Match case Limit results 1 per page

C650

4-5

Troubleshooting

4.4

Error Messages

If there is a machine malfunction, the error screen appears with one of the following error messages. Refer

to the following table, and then perform the indicated operations.

If the correct transmission is still not possible even after performing the described operations, contact your

technical representative.

Transmission System Error Code

Code

Type

Error contents

Redial ON or OFF

Remedy

N10

Connection error

in recipient’s ma-

chine

OFF

•

Check the status of the re-

cipient’s machine.

•

Check the network settings

of this machine.

•

Check with the network ad-

ministrator that the network

is operating normally.

N11

Connection error

Connection with

the Recipient’s

machine rejected

OFF

The reception was rejected.

Check the status of the recipi-

ent’s machine.

N12

Connection error

Telephone line dis-

connection

Check whether a network error

exists, such as an unplugged ca-

ble.

N13

Connection error

No network re-

sponse

OFF

•

Check the status of the re-

cipient’s machine.

•

Check the network settings

of this machine.

•

Check with the network ad-

ministrator that the network

is operating normally.

N14

Protocol error

Mail distribution

error

OFF

Check the recipient’s status and

then try sending the fax again.

N15

Protocol error

Recipient’s ma-

chine connection

reset

Check the recipient’s status and

then try sending the fax again.

N16

Protocol error

One’s own net-

work is busy

Check the recipient’s status and

then try sending the fax again.

N17

Protocol error

Communication

time out

OFF

Check the recipient’s status and

then try sending the fax again.

N18

Other errors

OFF

•

Check whether each setting

is correct.

•

Check whether a network er-

ror exists, such as an un-

plugged cable.

•

Switch the main power sup-

ply OFF/ON, and then try

sending the fax again.

N20

Memory error

Memory overflow

OFF

Memory is full.

•

Check that there are no oth-

er jobs being processed.

•

Decrease the number of

pages to be set, reduce the

scanning resolution, and try

sending the fax again.

N21

HDD error

OFF

HDD is full.

•

Delete unwanted files.

•

Decrease the number of

pages to be set, reduce the

scanning resolution, and try

sending the fax again.

N22

Conversion error

OFF

Switch the main power supply

OFF/ON, and then try sending

the fax again.