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Solving Malfunctions

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Troubleshooting > Solving Malfunctions Solving Malfunctions The table below provides general guidelines for problem solving. If a problem occurs with your machine, look into the checkpoints and perform procedures indicated on the following pages. If the problem persists, contact your Service Representative. Symptom Checkpoints Corrective Actions Reference Page An application does not start. Is the Auto Panel Reset time short? Set the Auto Panel Reset time to 30 seconds or more. 9-24 The screen does not respond when the main power switch is turned on. Is the machine plugged in? Plug the power cord into an AC outlet. 2-11 Pressing the Start key does Is there a message on the screen? not produce printouts. Determine appropriate response to the 10-13 message and respond accordingly. Is the machine in Sleep mode? Press the Power key to recover the machine from Sleep mode. 2-23 Blank sheets are ejected. Are the originals loaded correctly? When placing originals on the platen, 3-7 place them face-down and align them with the original size indicator plates. When placing originals in the 3-9 document processor, place them face- up. - Check that the settings of the - application software. Printouts are totally too light. Is the paper damp? Replace the paper with new paper. 3-2 If you experience frequent problems, 2-4 turn the cassette heater switch on. Have you changed the density? Select appropriate density level. 3-51 9-26 Is the toner distributed evenly within the toner container? Shake the toner container from side to 10-2 side about several times. Is there a message indicating the addition of toner? Replace the toner container. 10-2 Is EcoPrint mode enabled? Disable EcoPrint mode. 4-15 - Run [Drum Refresh 1]. 9-27 - Make sure the paper type setting is 9-8 correct the paper being used. Printouts are too dark even though the background of the scanned original is white. Have you changed the density? Select appropriate density level. 3-51 9-26 The background density is - obtrusive. Run [Background Density Adjustment]. 3-55 9-26 10-8

Section	Page
Contents	5
Quick Guide	11
Menu Map	14
1 Preface	25
Notice	26
Safety Conventions in This Guide	26
Environment	27
Precautions for Use	27
Legal Restriction on Copying/Scanning	32
Legal and Safety Information	33
Legal Information	33
Energy Saving Control Function	36
Automatic 2-Sided Copy Function	36
Resource Saving - Paper	36
Environmental benefits of \	36
Energy Star (ENERGY STAR®) Program	37
About this Operation Guide	38
Conventions in This Guide	38
Originals and Paper Sizes	40
2 Preparation before Use	41
Part Names	42
Machine	42
Operation Panel	46
Touch Panel	47
Determining the Connection Method and Preparing Cables	48
Connection Example	48
Preparing Necessary Cables	49
Connecting Cables	50
Connecting LAN Cable	50
Connecting USB Cable	51
Connecting the Power Cable	51
Power On/Off	52
Power On	52
Power Off	52
Installing Software	54
Software on DVD (Windows)	54
Installing Printer Driver in Windows	55
Uninstalling the Software	57
Installing Printer Driver in Macintosh	58
Setting TWAIN Driver	60
Setting WIA Driver	61
Energy Saver function	62
Low Power Mode and Auto Low Power Mode	62
Sleep and Auto Sleep	63
Machine Setup Wizard	64
Command Center RX (Settings for E-mail)	65
Sending E-mail	66
3 Common Operations	69
Loading Paper	70
Before Loading Paper	70
Loading Paper in the Cassettes	71
Loading Paper in the Multi Purpose Tray	73
Loading Originals	75
Placing Originals on the Platen	75
Loading Originals in the Document Processor	76
Checking the Equipment's Serial Number	78
Checking the Counter	79
Login/Logout	80
Login	80
Logout	81
Favorites	82
Registering Favorites	82
Editing and Deleting Favorites	86
Using Favorites	88
Application	89
Shortcuts	90
Registering Shortcuts	90
Editing and Deleting Shortcuts	92
Using Shortcuts	93
Quick Setup Wizard	94
Help Screen	96
Canceling Jobs	97
Using Various Functions	98
Common Functionality	99
Original Size	100
Original Orientation	102
Mixed Size Originals	103
2-sided/Book Original	105
Continuous Scan	108
Paper Selection	110
Paper Output	111
Collate/Offset	112
Margin	114
Staple	117
Density	119
Scan Resolution	120
Original Image	121
Sharpness	122
Background Density Adjust	123
Prevent Bleed-through	124
Zoom	125
File Format	126
Color Selection	128
Job Finish Notice	129
File Name Entry	131
Priority Override	132
4 Copying	133
Basic Operation	134
Copying Functions	136
Zoom	137
Duplex	140
Combine	144
EcoPrint	147
Auto Image Rotation	148
Interrupt Copy	149
5 Printing	151
Printing from Applications	152
Printing Data Saved on the Printer	155
Private Print	155
Proof and Hold	157
Automatic Delete Setting for Temporary Documents	160
6 Sending	161
Basic Operation	162
Preparation for Sending a Document to a PC	165
Making a note of the computer name and full computer name	165
Making a note of the user name and domain name	166
Creating a Shared Folder, Making a Note of a Shared Folder	167
Configuring Windows Firewall (for Windows 7)	170
Register the shared folder in the address book.	174
Specifying Destination	177
Choosing from the Address Book	177
Choosing by One Touch Key	179
Entering a New E-mail Address	180
Specifying a New PC Folder	181
Checking and Editing Destinations	185
Sending to Different Types of Destinations (Multi Sending)	186
Registering Destinations in the Address Book	187
Adding a Contact	187
Adding a Group	191
Editing and Deleting Address Book Entries	194
Adding a Destination on One Touch Key	196
Adding a Destination	196
Editing and Deleting One Touch Key	198
Sending Functions	199
Sending Size	200
File Separation	202
E-mail Subject/Body	203
FTP Encrypted TX	204
WSD Scan	205
Scanning using TWAIN	208
7 Document Box	211
What is Document Box?	212
Printing Documents Stored in Removable USB Memory	213
Saving Documents to USB Memory (Scan to USB)	216
Removing USB Memory	219
Functions for Document Box	220
Duplex	221
Encrypted PDF Password	222
JPEG/TIFF Print	223
XPS Fit to Page	224
Storing Size	225
8 Status / Job Cancel	227
Checking Job Status	228
Details of the Status Screens	229
Checking Job History	232
Sending the Log History	233
Setting the Destination	234
Automatic Log History Transmission	235
Manual Log History Transmission	235
Setting E-mail Subject	236
Check of Device Status	237
Checking the Remaining Amount of Toner and Paper	239
9 Setup, Registration, and User Management	241
System Menu	242
Operation Method	242
System Menu Settings	243
Language	245
Report	245
User Property	247
Cassette/MP Tray Settings	248
Common Settings	249
Copy	255
Send	255
Favorites/Application	256
Internet	257
Printer	257
System	259
Date/Timer	264
Adjustment/Maintenance	266
User Login Administration	268
First User Login Administration	268
User Login Settings	269
Enabling/Disabling User Login Administration	270
Adding a User	272
Local User Authorization	276
My Panel	277
Editing and Deleting Users	278
Simple Login	281
Group Authorization	287
Obtain Network User Property	291
Job Accounting	293
First Job Accounting Setup	293
Job Accounting Settings	295
Enabling/Disabling Job Accounting	296
Login/Logout	297
Adding an Account	298
Editing and Deleting Accounts	300
Restricting the Use of the Machine	302
Counting the Number of Pages Printed	304
Printing an Accounting Report	306
Job Accounting Default Setting	307
Unknown Login User Name Job	309
10 Troubleshooting	311
Toner Container Replacement	312
Waste Toner Box Replacement	314
Replacing Staples	315
Cleaning	316
Original Cover / Glass Platen	316
Document Processor	316
Solving Malfunctions	318
Responding to Messages	323
Clearing Paper Jams	335
Jam Location Indicators	335
Multi Purpose Tray	336
Inside the Right Cover 1	336
Cassette 1	337
Inside the Right Cover 3	337
Cassette 2 or 3	338
Optional Document Finisher	338
Optional Document Finisher Staple Jam	339
Bridge Unit	339
Document Processor	340
11 Appendix	341
Optional Equipment	342
Overview of Optional Equipment	342
PF-470 Paper Feeder (single cassette)	343
PF-471 Paper Feeder (double cassette)	343
DF-470 Document Finisher	343
FAX System (U) FAX Kit	343
Expansion Memory	343
Card Authentication Kit (B)	344
IB-50 Gigabit Ethernet Board	345
USB Keyboard	345
Optional Function	345
Character Entry Method	347
Entry Screens	347
Entering Characters	349
Paper	350
Basic Paper Specifications	351
Choosing the Appropriate Paper	351
Special Paper	354
Specifications	358
Common functions	358
Copy functions	359
Printer functions	360
Scanner	360
Document Processor	361
Paper Feeder (single cassette) (option)	361
Paper Feeder (double cassette) (option)	361
Document Finisher (option)	362
Environmental Specifications	362
Glossary	363

Match case Limit results 1 per page

10-8

Troubleshooting > Solving Malfunctions

Solving Malfunctions

The table below provides general guidelines for problem solving.

If a problem occurs with your machine, look into the checkpoints and perform procedures indicated on the following

pages. If the problem persists, contact your Service Representative.

Symptom

Checkpoints

Corrective Actions

Reference

Page

An application does not start.

Is the Auto Panel Reset time short?

Set the Auto Panel Reset time to 30

seconds or more.

9-24

The screen does not respond

when the main power switch

is turned on.

Is the machine plugged in?

Plug the power cord into an AC outlet.

2-11

Pressing the

Start

key does

not produce printouts.

Is there a message on the screen?

Determine appropriate response to the

message and respond accordingly.

10-13

Is the machine in Sleep mode?

Press the

Power

key to recover the

machine from Sleep mode.

2-23

Blank sheets are ejected.

Are the originals loaded correctly?

When placing originals on the platen,

place them face-down and align them

with the original size indicator plates.

3-7

When placing originals in the

document processor, place them face-

up.

3-9

—

Check that the settings of the

application software.

—

Printouts are totally too light.

Is the paper damp?

Replace the paper with new paper.

3-2

If you experience frequent problems,

turn the cassette heater switch on.

2-4

Have you changed the density?

Select appropriate density level.

3-51

9-26

Is the toner distributed evenly within

the toner container?

Shake the toner container from side to

side about several times.

10-2

Is there a message indicating the

addition of toner?

Replace the toner container.

10-2

Is EcoPrint mode enabled?

Disable EcoPrint mode.

4-15

—

Run [Drum Refresh 1].

9-27

—

Make sure the paper type setting is

correct the paper being used.

9-8

Printouts are too dark even

though the background of the

scanned original is white.

Have you changed the density?

Select appropriate density level.

3-51

9-26

The background density is

obtrusive.

—

Run [Background Density Adjustment].

3-55

9-26