Lenovo 9935B3U User Manual - Page 69

Lenovo, System, Toolbox, PC-Doctor, Windows - review

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Notes: 1. You can also download the latest version of the Lenovo System Toolbox and the PC-Doctor for DOS diagnostic programs from: http://www.lenovo.com/support See "Lenovo System Toolbox" and "PC-Doctor for DOS" on page 62 for detailed information. 2. If you are unable to isolate and repair the problem yourself after you run the Lenovo System Toolbox and the PC-Doctor for Windows PE, save and print the log files created by both diagnostic programs. You will need the log files when you speak to a Lenovo technical support representative. Lenovo System Toolbox The Lenovo System Toolbox is a diagnostic program that works through the Windows operating system and enables you to view symptoms and solutions for computer problems, access the Lenovo troubleshooting center, update system drivers, and review system information. To run the Lenovo System Toolbox, click Start → All Programs → Lenovo Services → Lenovo System Toolbox. Follow the instructions on the screen. For additional information about running the diagnostic program, refer to the Lenovo System Toolbox help system. If you still suspect a problem after the Lenovo System Toolbox runs successfully, run the PC-Doctor for Windows PE to help you diagnose the computer problem. The Lenovo System Toolbox also has problem determination aids that determine software and usage problems. PC-Doctor for Windows PE The PC-Doctor for Windows PE diagnostic program is part of the Rescue and Recovery workspace on each Lenovo computer. Use the PC-Doctor for Windows PE if you are unable to start the Windows operating system or if the Lenovo System Toolbox has not been successful in isolating a possible problem. Running diagnostics from the Rescue and Recovery workspace You can run the PC-Doctor for Windows PE diagnostic program from the Rescue and Recovery workspace. To run diagnostics from the Rescue and Recovery workspace, do the following: 1. Shut down the operating system and turn off the computer. 2. Repeatedly press and release the F11 key when you turn on the computer. 3. When you hear beeps or see a logo screen, stop pressing the F11 key. The Rescue and Recovery workspace opens. 4. From the Rescue and Recovery workspace, select Launch Advanced Rescue and Recovery → Diagnose hardware. 5. The diagnostic program opens automatically. Select the diagnostic test you want to run. Press the F1 key for additional help. 6. Follow the instructions on the screen. Note: Rescue media includes the PC-Doctor for Windows PE. For more information about rescue media, see "Creating and using rescue media" on page 46. Chapter 6. Troubleshooting and diagnostics 61

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Notes:
1.
You
can
also
download
the
latest
version
of
the
Lenovo
System
Toolbox
and
the
PC-Doctor
for
DOS
diagnostic
programs
from:
See
“Lenovo
System
Toolbox”
and
“PC-Doctor
for
DOS”
on
page
62
for
detailed
information.
2.
If
you
are
unable
to
isolate
and
repair
the
problem
yourself
after
you
run
the
Lenovo
System
Toolbox
and
the
PC-Doctor
for
Windows
PE,
save
and
print
the
log
files
created
by
both
diagnostic
programs.
You
will
need
the
log
files
when
you
speak
to
a
Lenovo
technical
support
representative.
Lenovo
System
Toolbox
The
Lenovo
System
Toolbox
is
a
diagnostic
program
that
works
through
the
Windows
operating
system
and
enables
you
to
view
symptoms
and
solutions
for
computer
problems,
access
the
Lenovo
troubleshooting
center,
update
system
drivers,
and
review
system
information.
To
run
the
Lenovo
System
Toolbox,
click
Start
→
All
Programs
→
Lenovo
Services
→
Lenovo
System
Toolbox
.
Follow
the
instructions
on
the
screen.
For
additional
information
about
running
the
diagnostic
program,
refer
to
the
Lenovo
System
Toolbox
help
system.
If
you
still
suspect
a
problem
after
the
Lenovo
System
Toolbox
runs
successfully,
run
the
PC-Doctor
for
Windows
PE
to
help
you
diagnose
the
computer
problem.
The
Lenovo
System
Toolbox
also
has
problem
determination
aids
that
determine
software
and
usage
problems.
PC-Doctor
for
Windows
PE
The
PC-Doctor
for
Windows
PE
diagnostic
program
is
part
of
the
Rescue
and
Recovery
workspace
on
each
Lenovo
computer.
Use
the
PC-Doctor
for
Windows
PE
if
you
are
unable
to
start
the
Windows
operating
system
or
if
the
Lenovo
System
Toolbox
has
not
been
successful
in
isolating
a
possible
problem.
Running
diagnostics
from
the
Rescue
and
Recovery
workspace
You
can
run
the
PC-Doctor
for
Windows
PE
diagnostic
program
from
the
Rescue
and
Recovery
workspace.
To
run
diagnostics
from
the
Rescue
and
Recovery
workspace,
do
the
following:
1.
Shut
down
the
operating
system
and
turn
off
the
computer.
2.
Repeatedly
press
and
release
the
F11
key
when
you
turn
on
the
computer.
3.
When
you
hear
beeps
or
see
a
logo
screen,
stop
pressing
the
F11
key.
The
Rescue
and
Recovery
workspace
opens.
4.
From
the
Rescue
and
Recovery
workspace,
select
Launch
Advanced
Rescue
and
Recovery
→
Diagnose
hardware
.
5.
The
diagnostic
program
opens
automatically.
Select
the
diagnostic
test
you
want
to
run.
Press
the
F1
key
for
additional
help.
6.
Follow
the
instructions
on
the
screen.
Note:
Rescue
media
includes
the
PC-Doctor
for
Windows
PE.
For
more
information
about
rescue
media,
see
“Creating
and
using
rescue
media”
on
page
46.
Chapter
6.
Troubleshooting
and
diagnostics
61