Lenovo PC 300GL Using your Personal Computer - PC300GL - 6561, 6591
Lenovo PC 300GL Manual
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- Lenovo PC 300GL | Using your Personal Computer - PC300GL - 6561, 6591 - Page 1
Personal Computer Using Your Personal Computer PC 300GL Type 6561 and Type 6591 - Lenovo PC 300GL | Using your Personal Computer - PC300GL - 6561, 6591 - Page 2
- Lenovo PC 300GL | Using your Personal Computer - PC300GL - 6561, 6591 - Page 3
Personal Computer Using Your Personal Computer PC 300GL Type 6561 and Type 6591 IBM - Lenovo PC 300GL | Using your Personal Computer - PC300GL - 6561, 6591 - Page 4
Note Before using this information and the product it supports, be sure to read the general information under Appendix This publication was developed for products and services offered in the United States of America. IBM may not offer the products, services, or features discussed in this document in - Lenovo PC 300GL | Using your Personal Computer - PC300GL - 6561, 6591 - Page 5
Ring Adapter (Optional 7 System-Management Features 7 IBM-Preinstalled Software 8 Operating-System Support 8 Ease-of-Use Features 8 Ergonomic Features 9 Advanced Power Management 9 Asset Security Features 9 Service and Support 9 Expandability 9 Desktop Model Connectivity 13 Tower Model - Lenovo PC 300GL | Using your Personal Computer - PC300GL - 6561, 6591 - Page 6
Drivers 31 Video Controller 31 Using System-Management Features 32 System Programs 33 Updating the System BIOS BIOS Update 45 Adapter ROM Security 46 Power-On and Administrator Passwords 46 Power-On Password 46 Setting and Changing a Power-On Password 48 Administrator Password 50 Power - Lenovo PC 300GL | Using your Personal Computer - PC300GL - 6561, 6591 - Page 7
Moving Your Computer 61 Chapter 6. Solving Problems 63 Using Diagnostic Tools 63 Power-On Self-Test (POST 64 Error Messages 65 POST Message Charts 69 Troubleshooting Charts 87 Diagnostic Programs 97 IBM Enhanced Diagnostics 97 PC-Doctor for Windows 98 PC-Doctor for Windows NT 99 CoSession - Lenovo PC 300GL | Using your Personal Computer - PC300GL - 6561, 6591 - Page 8
Warranty and Repair Services 108 Ordering Publications 108 Appendix A. Computer Records 109 Serial Numbers and License Information 116 Program Name 116 Additional Terms and Conditions 116 Program Services 116 Warranty 116 U.S. Government Users Restricted Rights 117 Other Documentation 117 - Lenovo PC 300GL | Using your Personal Computer - PC300GL - 6561, 6591 - Page 9
. Remove signal cables from receptacles. Remove all cables from devices. Turn device ON. 1 In the U.K., by law, the telephone cable must be connected after the power cord. 2 In the U.K., by law, the power cord must be disconnected after the telephone line cable. © Copyright IBM Corp. 1998 vii - Lenovo PC 300GL | Using your Personal Computer - PC300GL - 6561, 6591 - Page 10
Some IBM Personal Computer models are equipped from the factory with a CD-ROM drive. CD-ROM drives are also sold separately as options. The CD-ROM drive is a laser product. The CD-ROM drive is certified in the U.S. to conform to the requirements of the Department of Health and Human Services 21 - Lenovo PC 300GL | Using your Personal Computer - PC300GL - 6561, 6591 - Page 11
battery is incorrectly replaced. When replacing the battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the cas de remplacement incorrect de la batterie. Remplacer uniquement par une batterie IBM de type 33F8354 ou d'un type équivalent recommandé par le fabricant. - Lenovo PC 300GL | Using your Personal Computer - PC300GL - 6561, 6591 - Page 12
x Using Your Personal Computer - Lenovo PC 300GL | Using your Personal Computer - PC300GL - 6561, 6591 - Page 13
to configure, operate, and maintain your PC. In the unlikely event you experience problems, you will also find helpful troubleshooting information, as well as instructions for obtaining service. The book is organized as follows: Chapter 1, "Your IBM Personal Computer," contains an overview of the - Lenovo PC 300GL | Using your Personal Computer - PC300GL - 6561, 6591 - Page 14
trained service technicians. To obtain a copy, refer to "Ordering Publications" on page 108. It is also available on the World Wide Web at http://www.us.pc.ibm.com/cdt/hmm.html. Technical Information Manual This publication is available on the World Wide Web only at http://www.us.pc.ibm.com/support - Lenovo PC 300GL | Using your Personal Computer - PC300GL - 6561, 6591 - Page 15
Computer Thank you for selecting an IBM Personal Computer. Your PC incorporates many of the latest advances in personal computer organization. The intranet contains one or more servers that provide services to the workstations on the private network. Some intranets are also connected to the Internet. - Lenovo PC 300GL | Using your Personal Computer - PC300GL - 6561, 6591 - Page 16
the front of your computer. An example of a machine type/model number is 6282-54A. You also need to know whether the computer is a desktop or tower These naming conventions are used only where it is appropriate. Instructions without these naming conventions apply to both computer models. Desktop - Lenovo PC 300GL | Using your Personal Computer - PC300GL - 6561, 6591 - Page 17
-ROM drive, it is installed in bay 1. Bays two, three and five can accept hard disk drives which do not have accessible media. Chapter 1. Your IBM Personal Computer 3 - Lenovo PC 300GL | Using your Personal Computer - PC300GL - 6561, 6591 - Page 18
What Your IBM Personal Computer Offers This section describes many of the features of your computer. Microprocessor At the core of your PC is an Intel® Pentium II® processor. With its advanced performance features, this MMX™ microprocessor supplies the speed and power you need to take advantage of - Lenovo PC 300GL | Using your Personal Computer - PC300GL - 6561, 6591 - Page 19
installed-limited by the number of available bays. 2. For models with an IBM factory-installed CD-ROM, two ribbon cables (for connecting IDE or EIDE devices your computer. CD-ROM Drive A CD-ROM drive is installed in some PC models. CD-ROM (compact disc read-only memory) technology offers quick access - Lenovo PC 300GL | Using your Personal Computer - PC300GL - 6561, 6591 - Page 20
, emerging technology being developed to add more diversity and capabilities to personal computers. IBM has provided two, 4-pin USB connectors in your computer as a standard feature .org). For USB drivers, see the Microsoft Web site (http://www.microsoft.com/support). 6 Using Your Personal Computer - Lenovo PC 300GL | Using your Personal Computer - PC300GL - 6561, 6591 - Page 21
Load) and DHCP (Dynamic Host Configuration Protocol) Enablement for integrated Wake on LAN Automatic Power-On Startup Sequence Enablement for POST/BIOS updates over a network with an optional NIC adapter DMI (Desktop Management Interface) BIOS and DMI software Chapter 1. Your IBM Personal Computer 7 - Lenovo PC 300GL | Using your Personal Computer - PC300GL - 6561, 6591 - Page 22
IBM-Preinstalled Software IBM-preinstalled software is provided with some PC models. This software includes an operating system, device drivers to support built-in features, and other support board in your computer makes upgrading and servicing your PC easier. Cable connections for standard devices - Lenovo PC 300GL | Using your Personal Computer - PC300GL - 6561, 6591 - Page 23
Features Your PC has the following security features that help protect both your hardware and software: Power-on and updating the POST/BIOS over the network Cover lock (in some models) U-bolt and security cabling (optional) Operating system security Diskette write protection Service and Support - Lenovo PC 300GL | Using your Personal Computer - PC300GL - 6561, 6591 - Page 24
Desktop Model Drive Bays: Your computer has four drive bays. Unoccupied drive bays can be used for installing additional devices such as hard disk and CD-ROM drives. The following illustration shows the drive bays in your computer. 3.5-Inch Diskette Drive 5.25-Inch CD-ROM Drive (Standard in some - Lenovo PC 300GL | Using your Personal Computer - PC300GL - 6561, 6591 - Page 25
Expansion Slots: Your computer has four expansion slots. One or more of these slots might be occupied, depending on the model of your PC. Unoccupied slots can be used for installing adapters. The following illustration shows the locations of the expansion slots. Expansion Slots Chapter 1. Your - Lenovo PC 300GL | Using your Personal Computer - PC300GL - 6561, 6591 - Page 26
Model Expansion Slots: Your computer has six expansion slots. One or more of these slots might be occupied, depending on the model of your PC. Unoccupied slots can be used for installing adapters. The following illustration shows the locations of the expansion slots. Expansion Slots 12 Using Your - Lenovo PC 300GL | Using your Personal Computer - PC300GL - 6561, 6591 - Page 27
Desktop Model Connectivity The following illustration shows the location of the external connectors on the rear of your computer. USB 1 Parallel 1 2 2 1 USB 2 Keyboard Serial 1 Mouse Serial 2 Monitor Chapter 1. Your IBM Personal Computer 13 - Lenovo PC 300GL | Using your Personal Computer - PC300GL - 6561, 6591 - Page 28
Tower Model Connectivity The following illustration shows the location of the external connectors on the rear of your computer. USB 1 USB 2 Mouse Keyboard Serial 2 Serial 1 Monitor 1 2 1 2 Parallel 14 Using Your Personal Computer - Lenovo PC 300GL | Using your Personal Computer - PC300GL - 6561, 6591 - Page 29
Keyboard Extender Your computer comes with an aesthetic keyboard extender. To attach it, align the extender with the bottom edge of the keyboard and snap them together, as shown below. Chapter 1. Your IBM Personal Computer 15 - Lenovo PC 300GL | Using your Personal Computer - PC300GL - 6561, 6591 - Page 30
following information covers a variety of PC models. Some of the features listed apply to specific models only. For a listing of features for your specific model, refer to the System Summary screen in the Configuration/Setup Utility Program. For instructions on gaining access to the Configuration - Lenovo PC 300GL | Using your Personal Computer - PC300GL - 6561, 6591 - Page 31
supports Adlib, and Microsoft Windows Sound System applications Network Adapter (optional) IBM 10/100 Mbit, PCI Ethernet adapter with Wake on LAN IBM Power-On Startup Sequence Enablement for POST/BIOS updates over a network DMI (Desktop Management Interface) BIOS and DMI software Chapter 1. Your IBM - Lenovo PC 300GL | Using your Personal Computer - PC300GL - 6561, 6591 - Page 32
used for installing optional adapters. PCI/ISA Plug and Play adapter support. Power Desktop model has 145 W, 115/230 V ac, 50/60 Power Management (APM) Advanced Computer Configuration Power Interface (ACPI) Asset Security Power-on and administrator passwords Startup sequence control Update POST/BIOS - Lenovo PC 300GL | Using your Personal Computer - PC300GL - 6561, 6591 - Page 33
Windows for Workgroups Version 3.11 Microsoft Windows NT Version 3.51 IBM-Preinstalled Software Preinstalled in some PC models are an operating system, device drivers to support built-in features, and other support programs. See About Your Software for a detailed description of the preinstallation - Lenovo PC 300GL | Using your Personal Computer - PC300GL - 6561, 6591 - Page 34
Desktop Model System Specifications Size Depth: 450 mm (17.7 in.) Height: 128 mm (5.0 in.) Width: 450 mm (17.7 in.) Weight Minimum configuration as shipped: 9.9 kg (22 lb) Maximum configuration: 11.3 kg (25 lb) Environment Air temperature: - System on: 10° to 32°C (50° to 90°F) - System off: 10° to - Lenovo PC 300GL | Using your Personal Computer - PC300GL - 6561, 6591 - Page 35
type of optional features installed and the power-management optional features in use. Airflow dBA idle - 33 dBA operating Declared (upper limit) sound power levels: - 4.6 bels idle - 4.9 bels operating These sources. The declared sound power levels indicate an upper limit, below which a - Lenovo PC 300GL | Using your Personal Computer - PC300GL - 6561, 6591 - Page 36
Tower Model System Specifications Size Depth: 445 mm (17.5 in.) Height: 492 mm (19.4 in.) Width: 200 mm (7.9 in.) Weight Minimum configuration as shipped: 15 kg (33 lb) Maximum configuration: 17.3 kg (38 lb) Environment Air temperature: - System on: 10° to 35°C (50° to 95°F) - System off: 10° to 43 - Lenovo PC 300GL | Using your Personal Computer - PC300GL - 6561, 6591 - Page 37
type of optional features installed and the power-management optional features in use. Airflow dBA idle - 32 dBA operating Declared (upper limit) sound power levels: - 4.6 bels idle - 4.8 bels operating These sources. The declared sound power levels indicate an upper limit, below which a - Lenovo PC 300GL | Using your Personal Computer - PC300GL - 6561, 6591 - Page 38
24 Using Your Personal Computer - Lenovo PC 300GL | Using your Personal Computer - PC300GL - 6561, 6591 - Page 39
. A good chair can make a big difference. The backrest and seat should adjust independently and provide good support. The seat should have a curved front to relieve pressure on the thighs. Adjust the seat so that you can view it without having to twist your body. © Copyright IBM Corp. 1998 25 - Lenovo PC 300GL | Using your Personal Computer - PC300GL - 6561, 6591 - Page 40
have exhausted other methods of reducing glare. Dust buildup compounds problems associated with glare. Remember to clean your monitor screen periodically and Cable Lengths The location of electrical outlets and the length of power cords and cables that connect to the monitor, printer, and other - Lenovo PC 300GL | Using your Personal Computer - PC300GL - 6561, 6591 - Page 41
your computer. It includes instructions for starting and shutting down your PC, as well as information the hard disk drive or diskette drive is on. Power-On Light: This status indicator lights when you turn be installed in the computer. Power Switch Power-On Light Hard-Disk Drive Light Client ( - Lenovo PC 300GL | Using your Personal Computer - PC300GL - 6561, 6591 - Page 42
Security" on page 45 for instructions on setting and using passwords.) Type your password at the prompt and press Enter. The first screen of your operating system or application program appears. If Power On Status is [Enabled], and POST finishes without detecting a problem, you hear one beep. If - Lenovo PC 300GL | Using your Personal Computer - PC300GL - 6561, 6591 - Page 43
POST Error Message Problems" on page 66 and "POST Message Charts" on page 69. If Power On Self mouse connector on the back of your PC; other mouse devices are designed for the D-shaped serial either type of mouse, if the correct software (device driver) is installed. With a mouse, you can move - Lenovo PC 300GL | Using your Personal Computer - PC300GL - 6561, 6591 - Page 44
, such as video graphics array (VGA). At the same time, SVGA supports all standard VGA modes. To get the best possible image on your screen monitor. You can view and change monitor settings through your operating system. Instructions for doing this are included in a README file that is provided on - Lenovo PC 300GL | Using your Personal Computer - PC300GL - 6561, 6591 - Page 45
IBM-preinstalled software, video device drivers have already been installed on the hard disk in your PC. However, the device driver installation instructions information on obtaining and installing updated device drivers. Video Controller The video controller in your computer supports the use of AGP, - Lenovo PC 300GL | Using your Personal Computer - PC300GL - 6561, 6591 - Page 46
, the video device drivers and the video controller your PC when it is linked to a network. The BIOS (basic input output system) of your computer supports an such as data transfers, software updates, and POST and BIOS updates can be performed remotely on your PC and other computers enabled for Wake - Lenovo PC 300GL | Using your Personal Computer - PC300GL - 6561, 6591 - Page 47
://www.pc.ibm.com/desktop/) or through the PC Company Bulletin Board Service (see "Using Electronic Support Services" on page 103) in files that can be downloaded onto a diskette. Updates on the Web site or BBS will have the file name NZKTnnA.EXE, where nn is a release number. Instructions for using - Lenovo PC 300GL | Using your Personal Computer - PC300GL - 6561, 6591 - Page 48
to a network, the system programs also can be updated remotely, using network-management software, such as IBM LANClient Control Manager. Flash ROM Recovery Procedure If power to your computer is interrupted while POST/BIOS is being updated, your computer might not restart (reboot) correctly. If - Lenovo PC 300GL | Using your Personal Computer - PC300GL - 6561, 6591 - Page 49
Using a CD-ROM Drive Some PC models have a preinstalled CD-ROM drive. CD-ROM (compact disc read-only memory) technology offers quick access to enormous amounts of information. A compact disc can - Lenovo PC 300GL | Using your Personal Computer - PC300GL - 6561, 6591 - Page 50
Press the Eject/Load button. The tray slides out of the drive. (Do not manually force the tray open.) 2. Place the CD in the tray with the label facing desktop model in a vertical position using an optional floor stand,3 extend the supports on the tray so that the CD does not slip off the tray when - Lenovo PC 300GL | Using your Personal Computer - PC300GL - 6561, 6591 - Page 51
in from the outside edge. Because of the spring-tab, you can lift the support wire when you insert a CD and let it hold the CD in place. . When the tray slides out, carefully remove the CD. (If the clips or the support wire on the tray are extended, retract them to remove the CD.) 3. Close the tray - Lenovo PC 300GL | Using your Personal Computer - PC300GL - 6561, 6591 - Page 52
Using Security Features A variety of computer security features are provided to help protect your computer hardware and software. For additional information, see "Asset Security Features" on page 9. 38 Using Your Personal Computer - Lenovo PC 300GL | Using your Personal Computer - PC300GL - 6561, 6591 - Page 53
identifier, system serial number, and BIOS date. Devices and I/O Ports allows sequence, keyboard speed, virus detection, various power-on options, and other features of your , change, and delete power-on and administrator passwords. not Plug and Play. Power Management allows you to view and - Lenovo PC 300GL | Using your Personal Computer - PC300GL - 6561, 6591 - Page 54
computer or erase passwords, the BIOS (basic input/output system) detects the changes and then updates the configuration automatically. Although to exit from the Configuration/Setup Utility Program and follow the instructions on the screen. Starting the Configuration/Setup Utility Program To start - Lenovo PC 300GL | Using your Personal Computer - PC300GL - 6561, 6591 - Page 55
prompt and press Enter. If you have set both an administrator and a power-on password, you can type either of the passwords at the password prompt. type your administrator password at the password prompt. If you type your power-on password, you will be able to view limited information in the - Lenovo PC 300GL | Using your Personal Computer - PC300GL - 6561, 6591 - Page 56
the Configuration/Setup Utility Program so that your computer will function properly. For information and instructions on resolving system resource conflicts, refer to Installing Options in Your Personal Computer and the documentation that comes with the hardware you want to install. - Lenovo PC 300GL | Using your Personal Computer - PC300GL - 6561, 6591 - Page 57
. If you do not complete this step, your settings will not be saved. 3. From the Configuration/Setup Utility Program menu, press Esc, and follow the instructions on the screen. Chapter 4. Configuring Your Computer 43 - Lenovo PC 300GL | Using your Personal Computer - PC300GL - 6561, 6591 - Page 58
Viewing the System Summary You can use the Configuration/Setup Utility Program to view a summary of the options and features in your computer. To view the system summary: 1. Start the Configuration/Setup Utility Program (see "Starting the Configuration/Setup Utility Program" on page 40). 2. Select - Lenovo PC 300GL | Using your Personal Computer - PC300GL - 6561, 6591 - Page 59
time. A battery keeps the clock active when the power is disconnected. To set the date and time: Utility Program, press Esc and follow the instructions on the screen. Your operating system might diskette drive. POST/BIOS Update This feature allows you to specify if update POST/BIOS from the network - Lenovo PC 300GL | Using your Personal Computer - PC300GL - 6561, 6591 - Page 60
available through your operating system or network. Power-On Password The power-on password feature deters unauthorized persons from the computer is started, regardless of whether a password is set. Note: If Update POST/BIOS from network is enabled, you cannot select On. In this case you should - Lenovo PC 300GL | Using your Personal Computer - PC300GL - 6561, 6591 - Page 61
Update POST/BIOS from network is enabled, it will automatically be reset to Dual. Off In password prompt Off mode (sometimes referred to as unattended start mode), you are not prompted to enter your power is attached. Because the mouse device driver will not be loaded automatically through the - Lenovo PC 300GL | Using your Personal Computer - PC300GL - 6561, 6591 - Page 62
remotely over a LAN, the computer operates the same as it does in password prompt Off mode. Refer to page 47 for further information. If both a power-on and administrator password are set, you can type either password at the password prompt that appears as you start your computer. However, if you - Lenovo PC 300GL | Using your Personal Computer - PC300GL - 6561, 6591 - Page 63
On. In this case you should select Dual. If it is set to On when Update POST/BIOS from network is enabled, it will automatically be reset to Dual. 7. Select Change Power-On Password, and follow the instructions on the screen. 8. Press Esc twice to return to the Configuration/Setup Utility Program - Lenovo PC 300GL | Using your Personal Computer - PC300GL - 6561, 6591 - Page 64
times, you must turn off the computer and start again. When you type the correct password, the Configuration/Setup Utility Program menu appears. If both a power-on and administrator password are set, you can type either of the passwords at the password prompt that appears as you start your computer - Lenovo PC 300GL | Using your Personal Computer - PC300GL - 6561, 6591 - Page 65
password. If you select No and an administrator password is set, the power-on password cannot be changed unless the administrator password is entered.) 7. Select Change Administrator Password and follow the instructions on the screen. 8. Press Esc until you return to the Configuration/Setup - Lenovo PC 300GL | Using your Personal Computer - PC300GL - 6561, 6591 - Page 66
Important If you move the CMOS Clear jumper, you will lose all setup data stored in the computer, and you will need to reconfigure the computer. Use the Configuration/Setup Utility Program to reconfigure the computer and to set a new password. 52 Using Your Personal Computer - Lenovo PC 300GL | Using your Personal Computer - PC300GL - 6561, 6591 - Page 67
that comes with your monitor to see if it supports Display Power Management Signaling (DPMS). Power Management Features With Power Management, the computer and monitor (if the monitor supports DPMS) can be set to go into a reduced-power state if they are inactive for a specified length of - Lenovo PC 300GL | Using your Personal Computer - PC300GL - 6561, 6591 - Page 68
and follow the instructions on the screen. Automatic Power-On Features The Automatic Power-On features within the Power Management menu allow card that supports the Wake on LAN, Tivoli, LCCM, or LCM, and you have a management system that generates the LAN wakeup you can use the IBM-developed Wake - Lenovo PC 300GL | Using your Personal Computer - PC300GL - 6561, 6591 - Page 69
on the modem, set this feature to Enabled. The modem must also support this feature. A cable from the modem connects to a connector on the instructions on the screen. Automatic Configuration and Power Interface (ACPI) BIOS Mode This setting is used to enable or disable ACPI BIOS mode. When ACPI BIOS - Lenovo PC 300GL | Using your Personal Computer - PC300GL - 6561, 6591 - Page 70
/Setup Utility Program" on page 40). 2. Select Power Management from the Configuration/Setup Utility Program menu. 3. Set ACPI BIOS Mode to Enabled or Disabled as desired using the Left /Setup Utility Program, press Esc and follow the instructions on the screen. 56 Using Your Personal Computer - Lenovo PC 300GL | Using your Personal Computer - PC300GL - 6561, 6591 - Page 71
disable the POST/BIOS update feature for systems that are shipped with IBM network adapters. When the feature is enabled, the system programs in your computer can be updated remotely from a Utility Program, press Esc and follow the instructions on the screen. Chapter 4. Configuring Your Computer 57 - Lenovo PC 300GL | Using your Personal Computer - PC300GL - 6561, 6591 - Page 72
58 Using Your Personal Computer - Lenovo PC 300GL | Using your Personal Computer - PC300GL - 6561, 6591 - Page 73
your computer periodically to protect the surfaces and ensure trouble-free operation. CAUTION: Be sure to turn off the computer and monitor power switches before cleaning the computer and monitor screen. avoid touching it with pens, pencil points, and erasers. © Copyright IBM Corp. 1998 59 - Lenovo PC 300GL | Using your Personal Computer - PC300GL - 6561, 6591 - Page 74
To clean the screen surface, wipe it gently with a soft, dry cloth, or blow on the screen to remove grit and other loose particles. Then use a soft cloth moistened with a nonabrasive liquid glass cleaner. In addition, an anti-static cleaner can be used to slow the buildup of dust on the screen - Lenovo PC 300GL | Using your Personal Computer - PC300GL - 6561, 6591 - Page 75
Replacing the Battery Your computer has a special type of memory that maintains the date, time, and the settings for built-in features, such as serial- and parallel-port assignments (configuration). A battery keeps this information active when you turn off the computer. The battery requires no - Lenovo PC 300GL | Using your Personal Computer - PC300GL - 6561, 6591 - Page 76
Remove all media (diskettes, compact discs, tapes, and so on) from the drives. 3. Turn off the computer and all attached devices. 4. Unplug the power cords from electrical outlets. 5. Note where you have attached your cables to the rear of the computer; then remove them. 6. If you saved the original - Lenovo PC 300GL | Using your Personal Computer - PC300GL - 6561, 6591 - Page 77
you might be able to solve such problems yourself or gather helpful information you can pass on to a service technician. You can check the hardware you might have a software problem. If you suspect that you have a software problem and your computer came with IBM-preinstalled software, refer to About - Lenovo PC 300GL | Using your Personal Computer - PC300GL - 6561, 6591 - Page 78
-related problems: Power-on self-test (POST) Error messages POST message charts Troubleshooting charts Diagnostic programs Note: In addition to the preceding tools, if you have access to the World Wide Web, you can also view or download the latest problem-solving tips from the http://www.us.pc.ibm - Lenovo PC 300GL | Using your Personal Computer - PC300GL - 6561, 6591 - Page 79
Security" on page 45.) If Power On Status is Enabled and POST detects a problem, you will hear multiple beeps Problems" on page 66 and "POST Message Charts" on page 69. If you hear no beep at all during POST, refer to "Troubleshooting Charts" on page 87. You might need to have your computer serviced - Lenovo PC 300GL | Using your Personal Computer - PC300GL - 6561, 6591 - Page 80
instructions. 1. Write down all error code numbers and descriptions that appear on the screen as you start your computer. (Note that a single problem type your administrator password at the password prompt. If you type your power-on password, you will be able to view error codes and error - Lenovo PC 300GL | Using your Personal Computer - PC300GL - 6561, 6591 - Page 81
and your operating system will start (unless there is an unresolved problem with an IDE device). 5. If you selected Continue in step exit from the Configuration/Setup Utility Program, press Esc and follow the instructions on the screen. When you exit from the Configuration/Setup Utility Program - Lenovo PC 300GL | Using your Personal Computer - PC300GL - 6561, 6591 - Page 82
response occurs. Go to: "POST Message Charts" on page 69. "Diagnostic Programs" on page 97. "Troubleshooting Charts" on page 87. If you are unable to resolve a problem and need assistance, refer to Chapter 7, "Getting Help, Service, and Information" on page 101. 68 Using Your Personal Computer - Lenovo PC 300GL | Using your Personal Computer - PC300GL - 6561, 6591 - Page 83
Options in Your Personal Computer for important safety information and instructions. POST Message 101 102 114 121 161 Description A failure it. If the problem cannot be isolated and corrected, have the computer serviced. A hardware error occurred. Action: Have the computer serviced. The battery - Lenovo PC 300GL | Using your Personal Computer - PC300GL - 6561, 6591 - Page 84
Refer to the Important text box on page 40 for further information and instructions on saving the configuration. 4. If you did not add, remove, or If this does not correct the problem, have the computer serviced. Note: The computer can be used until it is serviced, but any application programs that - Lenovo PC 300GL | Using your Personal Computer - PC300GL - 6561, 6591 - Page 85
instructions on saving the configuration. 3. Running the diagnostic programs might isolate the location of the problem problem cannot be isolated and corrected, have the computer serviced. The microprocessor was updated and the correct system BIOS update appear during the next power-on. If the operation - Lenovo PC 300GL | Using your Personal Computer - PC300GL - 6561, 6591 - Page 86
process will not continue. The system board must be replaced. A problem occurred with the administrator password and startup (boot) sequence. Action: Start Options, Startup sequence). 2. Clear the administrator password. For instructions, see "Deleting an Administrator Password" on page 51. 3. - Lenovo PC 300GL | Using your Personal Computer - PC300GL - 6561, 6591 - Page 87
. (See "Diagnostic Programs" on page 97 for information about diagnostic programs provided with your computer.) If the problem cannot be isolated and corrected, have the computer serviced. A failure occurred during testing of the keyboard and keyboard controller. These error messages also might be - Lenovo PC 300GL | Using your Personal Computer - PC300GL - 6561, 6591 - Page 88
and is in good condition. (For information and instructions on formatting diskettes, refer to Understanding Your Personal Computer and your operating-system documentation.) If this does not correct the problem, have the computer serviced. A failure occurred during the testing of a diskette drive - Lenovo PC 300GL | Using your Personal Computer - PC300GL - 6561, 6591 - Page 89
Utility Program. Refer to the Important text box on page 40 for further information and instructions on saving the configuration. If the problem cannot be isolated and corrected, have the computer serviced. A failure occurred during testing of the hard disk drive or a primary or secondary IDE device - Lenovo PC 300GL | Using your Personal Computer - PC300GL - 6561, 6591 - Page 90
to make an interrupt available to the PCI adapter you want to install. For instructions on removing adapters, see Installing Options in Your Personal Computer. Note: If you want to install. If the problem cannot be isolated and corrected, have the computer serviced. 76 Using Your Personal Computer - Lenovo PC 300GL | Using your Personal Computer - PC300GL - 6561, 6591 - Page 91
adapter to make memory available to the PCI adapter you want to install. For instructions on removing adapters, see Installing Options in Your Personal Computer. Note: If you remove to install. If the problem cannot be isolated and corrected, have the computer serviced. Chapter 6. Solving Problems 77 - Lenovo PC 300GL | Using your Personal Computer - PC300GL - 6561, 6591 - Page 92
make an I/O address available to the PCI adapter you want to install. For instructions on removing adapters, see Installing Options in Your Personal Computer. Note: If you remove to install. If the problem cannot be isolated and corrected, have the computer serviced. 78 Using Your Personal Computer - Lenovo PC 300GL | Using your Personal Computer - PC300GL - 6561, 6591 - Page 93
address available to the PCI adapter you want to install. For instructions on removing adapters, see Installing Options in Your Personal Computer. Note PCI adapter you want to install. If the problem cannot be isolated and corrected, have the computer serviced. A PCI adapter read-only memory (ROM) - Lenovo PC 300GL | Using your Personal Computer - PC300GL - 6561, 6591 - Page 94
an interrupt available to the Plug and Play adapter you want to install. For instructions on removing adapters, see Installing Options in Your Personal Computer. Note: If you properly set. If the problem cannot be isolated and corrected, have the computer serviced. 80 Using Your Personal Computer - Lenovo PC 300GL | Using your Personal Computer - PC300GL - 6561, 6591 - Page 95
make memory available to the Plug and Play adapter you want to install. For instructions on removing adapters, see Installing Options in Your Personal Computer. Note: If you is properly set. If the problem cannot be isolated and corrected, have the computer serviced. Chapter 6. Solving Problems 81 - Lenovo PC 300GL | Using your Personal Computer - PC300GL - 6561, 6591 - Page 96
an I/O address available to the Plug and Play adapter you want to install. For instructions on removing adapters, see Installing Options in Your Personal Computer. Note: If you properly set. If the problem cannot be isolated and corrected, have the computer serviced. 82 Using Your Personal Computer - Lenovo PC 300GL | Using your Personal Computer - PC300GL - 6561, 6591 - Page 97
memory address available to the Plug and Play adapter you want to install. For instructions on removing adapters, see Installing Options in Your Personal Computer. Note: If you remove set. If the problem cannot be isolated and corrected, have the computer serviced. Chapter 6. Solving Problems 83 - Lenovo PC 300GL | Using your Personal Computer - PC300GL - 6561, 6591 - Page 98
are not required for system startup and reinstall them one at a time, retesting after each is reinstalled. When an adapter fails, replace it. If the problem cannot be isolated and corrected, have the computer serviced. 84 Using Your Personal Computer - Lenovo PC 300GL | Using your Personal Computer - PC300GL - 6561, 6591 - Page 99
DMA address available to the Plug and Play adapter you want to install. For instructions on removing adapters, see Installing Options in Your Personal Computer. Note: If you remove set. If the problem cannot be isolated and corrected, have the computer serviced. Chapter 6. Solving Problems 85 - Lenovo PC 300GL | Using your Personal Computer - PC300GL - 6561, 6591 - Page 100
the Important text box on page 40 for further information and instructions on saving the configuration. If the problem cannot be isolated and corrected, have the computer serviced. A hard disk failure occurred. Action: Have the computer serviced. The computer POST found an error. Action: Follow the - Lenovo PC 300GL | Using your Personal Computer - PC300GL - 6561, 6591 - Page 101
the troubleshooting charts in this section to find solutions to problems that have definite symptoms. Important If you find it necessary to remove the computer cover, first read "Removing the Cover" in Installing Options in Your Personal Computer for important safety information and instructions. If - Lenovo PC 300GL | Using your Personal Computer - PC300GL - 6561, 6591 - Page 102
and corrected, have the computer serviced. Monitor Problems General monitor problems. Action Some IBM monitors have their own self-tests. If you suspect a problem with your monitor, refer to the information supplied with the monitor for adjustment and testing instructions. If you cannot find the - Lenovo PC 300GL | Using your Personal Computer - PC300GL - 6561, 6591 - Page 103
for supported refresh rates. Note: An enhanced monitor signal cable with additional shielding might be available for your monitor. See your IBM reseller or IBM marketing representative for information. If the problem cannot be isolated and corrected, have the monitor and computer serviced. Chapter - Lenovo PC 300GL | Using your Personal Computer - PC300GL - 6561, 6591 - Page 104
" on page 13. 2. The necessary device drivers for the application programs are installed. If the problem cannot be isolated and corrected, have the monitor and computer serviced. The computer is probably set for energy savings with the Advanced Power Management (APM) feature. If the APM feature - Lenovo PC 300GL | Using your Personal Computer - PC300GL - 6561, 6591 - Page 105
cannot be isolated and corrected, have the monitor and computer serviced. Have the computer serviced. Have the computer serviced. General Problems The computer does not start when you press the power switch. Problems such as a broken cover lock or indicator lights not working. Action Verify - Lenovo PC 300GL | Using your Personal Computer - PC300GL - 6561, 6591 - Page 106
mouse or serial connector. To find the mouse and serial connectors, see "Desktop Model Connectivity" on page 13. 2. The device drivers for the mouse are installed correctly. If the problem cannot be isolated and corrected, have the computer and the device serviced. 92 Using Your Personal Computer - Lenovo PC 300GL | Using your Personal Computer - PC300GL - 6561, 6591 - Page 107
the Important text box on page 40 for instructions on saving the configuration. If the problem persists, run the memory test from the diagnostic you to continue to operate. If the problem cannot be isolated and corrected, have the computer serviced. Verify that terminate-and-stay-resident programs - Lenovo PC 300GL | Using your Personal Computer - PC300GL - 6561, 6591 - Page 108
Option Problems An IBM option that was just installed does not work. An IBM option that previously worked does not work now. Action Verify that: 1. The option is designed for your computer. 2. You followed the installation instructions supplied with the option and in Installing Options in Your - Lenovo PC 300GL | Using your Personal Computer - PC300GL - 6561, 6591 - Page 109
installed and firmly seated. Refer to Installing Options in Your Personal Computer for instructions on adding adapters. If the problem cannot be isolated and corrected, have the computer serviced. Serial Port Problems Serial port cannot be accessed. Action Verify that: 1. Each port is assigned - Lenovo PC 300GL | Using your Personal Computer - PC300GL - 6561, 6591 - Page 110
. If you received any error messages while using the software program, refer to the information supplied with the software for a description of the messages and solutions to the problem. If the problem cannot be isolated and corrected, have the computer serviced. 96 Using Your Personal Computer - Lenovo PC 300GL | Using your Personal Computer - PC300GL - 6561, 6591 - Page 111
following World Wide Web page: http://www.us.pc.ibm.com/desktop/support/desktop_support.html This diagnostic program runs independently of the successful in isolating a problem suspected to be hardware related. This section contains instructions for: Creating an IBM Enhanced Diagnostic diskette from - Lenovo PC 300GL | Using your Personal Computer - PC300GL - 6561, 6591 - Page 112
IBM Enhanced Diagnostic diskette into drive A. 4. Turn on all attached devices; then turn on your computer. 5. Follow the instructions that appear on the screen. For help, press F1. PC-Doctor for Windows The PC isolating problems related to the operating system and device drivers. To use the PC- - Lenovo PC 300GL | Using your Personal Computer - PC300GL - 6561, 6591 - Page 113
isolating problems related to the operating system and device drivers. To use the PC-Doctor for on the Start menu and follow the instructions on the screen. Help is available online IBM technical support representative or your in-house administrator, to help diagnose from a remote location, problems - Lenovo PC 300GL | Using your Personal Computer - PC300GL - 6561, 6591 - Page 114
memory, TSR programs might be taking up valuable space. Check the documentation that comes with each TSR program to find out how to solve this problem. You might be able to remove the program from memory for the rest of your current work session. Sometimes you can change the order in - Lenovo PC 300GL | Using your Personal Computer - PC300GL - 6561, 6591 - Page 115
on the World Wide Web where you can get information about IBM products and services, find the latest technical information, and download device drivers and updates. Some of these pages are: http://www.ibm.com Main IBM home page http://www.pc.ibm.com IBM Personal Computer home page http://www.us - Lenovo PC 300GL | Using your Personal Computer - PC300GL - 6561, 6591 - Page 116
to the troubleshooting information in your hardware documentation or run the diagnostic tests. If you suspect a software problem, consult the documentation (including README files) for the operating system or application program. Getting Customer Support and Service Purchasing an IBM PC hardware - Lenovo PC 300GL | Using your Personal Computer - PC300GL - 6561, 6591 - Page 117
latest device driver updates are available. The IBM PC Company services that contain information about IBM products include: CompuServe Use the following GO words: APTIVA, IBMPS2, ThinkPad, PowerPC, ValuePoint, IBMSVR, or IBMOBI. PRODIGY Use the Jump command; type IBM and select PC Product Support - Lenovo PC 300GL | Using your Personal Computer - PC300GL - 6561, 6591 - Page 118
You can call the IBM PC Company Automated Fax System 24 hours a day, 7 days a week. Follow the recorded instructions, and the requested information communication tool that allows an IBM technical-support representative to access your PC by modem. Many problems can be remotely diagnosed and corrected - Lenovo PC 300GL | Using your Personal Computer - PC300GL - 6561, 6591 - Page 119
IBM PC Server or IBM Netfinity Server, you are eligible for IBM Start Up Support for 90 days after installation. This service provides and other components, or your proof of purchase Description of the problem Exact wording of any error messages Hardware and software configuration information for - Lenovo PC 300GL | Using your Personal Computer - PC300GL - 6561, 6591 - Page 120
service includes technical support for: Installing and configuring your out-of-warranty IBM computer Installing and configuring non-IBM options in IBM computers Using IBM operating systems in IBM and non-IBM computers Using application programs and games Tuning performance Installing device drivers - Lenovo PC 300GL | Using your Personal Computer - PC300GL - 6561, 6591 - Page 121
. In addition, many popular non-IBM adapters and network interface cards are supported. This service includes all of the features of the Enhanced PC Support Line, plus: Installing and configuring client workstations and servers Identifying system problems and correcting problems on the client or the - Lenovo PC 300GL | Using your Personal Computer - PC300GL - 6561, 6591 - Page 122
. In Canada, call 1-800-465-7999. In all other countries, contact your IBM reseller or IBM marketing representative. Warranty and Repair Services You can upgrade your standard hardware warranty service or extend the service beyond the warranty period. Warranty upgrades in the U.S. include: Carry-in - Lenovo PC 300GL | Using your Personal Computer - PC300GL - 6561, 6591 - Page 123
additional hardware, or if you ever need to have your computer serviced. Serial Numbers and Keys Record and retain the following information. Product Name Model/Type (M/T) Serial Number (S/N) Key Serial Number Key Address PC 300GL The model and type (M/T) numbers and the serial number (S/N) for - Lenovo PC 300GL | Using your Personal Computer - PC300GL - 6561, 6591 - Page 124
Socket 7 Label If your computer came with a keylock, the keys cannot be duplicated by locksmiths. If you lose them, order replacement keys from the key manufacturer. The key serial number and the address of the manufacturer are on a tag attached to the keys. Anyone who has the key serial number and - Lenovo PC 300GL | Using your Personal Computer - PC300GL - 6561, 6591 - Page 125
in or attached to your computer. This information can be helpful when you install additional options, or if you ever need to have your computer serviced. Location Option Description System Memory (Mem 0 DIMM) (Mem 1 DIMM) 16 MB 16 MB 32 MB 32 MB 64 MB 64 MB 128 MB 128 MB - Lenovo PC 300GL | Using your Personal Computer - PC300GL - 6561, 6591 - Page 126
-Inch Bay 3 3.5-Inch Bay 4 3.5-Inch Bay 5 3.5-Inch Bay 6 Option Description IRQ ________ DMA ________ I/O Address ________ IDE CD-ROM drive (preinstalled in some PC models) Other: EIDE hard disk drive ________ GB Other: EIDE hard disk drive ________ GB Other: EIDE hard disk drive ________ GB Other - Lenovo PC 300GL | Using your Personal Computer - PC300GL - 6561, 6591 - Page 127
in the country where you acquire the Machine. If you have any questions, contact IBM or your reseller. Machine: PC 300GL Warranty Period*: Parts: Three (3) years Labor: One (1) year IBM will provide warranty service without charge for: 1. parts and labor during the first year of the warranty period - Lenovo PC 300GL | Using your Personal Computer - PC300GL - 6561, 6591 - Page 128
to: 1. obtain authorization from the owner to have IBM or your reseller service a Machine that you do not own; and 2. where applicable, before service is provided - a. follow the problem determination, problem analysis, and service request procedures that IBM or your reseller provide, b. secure all - Lenovo PC 300GL | Using your Personal Computer - PC300GL - 6561, 6591 - Page 129
NO WARRANTIES APPLY AFTER THAT PERIOD. Any technical or other support provided for a Machine under warranty, such as assistance via for the Machine that is the subject of the claim. UNDER NO CIRCUMSTANCES IS IBM LIABLE FOR ANY OF THE FOLLOWING: 1) THIRD-PARTY CLAIMS AGAINST YOU FOR LOSSES OR - Lenovo PC 300GL | Using your Personal Computer - PC300GL - 6561, 6591 - Page 130
Proof of Purchase for the computer that contains these programs should be retained in order to support eligibility provided by IBM or its authorized reseller for warranty services, future upgrade program prices (if announced), potential special or promotional opportunities (if any), and as evidence - Lenovo PC 300GL | Using your Personal Computer - PC300GL - 6561, 6591 - Page 131
and conditions apply to device drivers, utility programs, and flash BIOS code ("System Programs") shipped with an IBM system ("System") on diskette the extent necessary to restore or maintain the System), provided that you supply such party a copy of this Agreement. Initial use of the System - Lenovo PC 300GL | Using your Personal Computer - PC300GL - 6561, 6591 - Page 132
to make these available in all countries in which IBM operates. Any reference to an IBM product, program, or service is not intended to state or imply that only that IBM product, program, or service may be used. Subject to IBM's valid intellectual property or other legally protectable rights, any - Lenovo PC 300GL | Using your Personal Computer - PC300GL - 6561, 6591 - Page 133
Emission Notices PC 300GL Federal not installed and used in accordance with the instructions, may cause harmful interference to radio communications. to which the receiver is connected. Consult an IBM authorized dealer or service representative for help. Properly shielded and grounded cables - Lenovo PC 300GL | Using your Personal Computer - PC300GL - 6561, 6591 - Page 134
of EU Council Directive 89/336/EEC on the approximation of the laws of the Member States relating to electromagnetic compatibility. IBM cannot accept responsibility for any failure to satisfy the protection requirements resulting from a nonrecommended modification of the product, including the - Lenovo PC 300GL | Using your Personal Computer - PC300GL - 6561, 6591 - Page 135
be given advance notice to give you an opportunity to maintain uninterrupted service. 5. If you experience trouble with this product, contact your authorized reseller, or call IBM. In the United States, call IBM at 1-800-772-2227. In Canada, call IBM at 1-800-565-3344. You may be required to present - Lenovo PC 300GL | Using your Personal Computer - PC300GL - 6561, 6591 - Page 136
their own protection that the electrical ground connections of the power utility, telephone lines, and internal metallic water pipe system aux conditions énoncées ci-dessus n'empêchent pas la dégradation du service dans certaines situations. Les réparations de matériel homologué doivent être effectu - Lenovo PC 300GL | Using your Personal Computer - PC300GL - 6561, 6591 - Page 137
des dispositifs ne dépasse pas 100. Power Cord Notice For your safety, IBM provides a power cord with a grounded attachment plug to use with this IBM product. To avoid electrical shock, always use the power cord and plug with a properly grounded outlet. IBM power cords used in the United States and - Lenovo PC 300GL | Using your Personal Computer - PC300GL - 6561, 6591 - Page 138
cords for a specific country are usually available only in that country: IBM Power Cord Part Number 13F9940 13F9979 13F9997 14F0015 14F0033 14F0051 14F0069 14F0087 1838574 62X1045 Used in These Countries Argentina, Australia, China (PRC), New Zealand, Papua New - Lenovo PC 300GL | Using your Personal Computer - PC300GL - 6561, 6591 - Page 139
support 107 A ACPI BIOS mode, setting 56 adapters 5, 8 adjusting chair 25 administrator password computer startup 28, 48 Configuration/Setup Utility Program 48 deleting 51 forgotten 51 setting 50 using 50 advanced power , 16 beeps 28, 65 BIOS, updating 33 bulletin boards 103 bus IBM Corp. 1998 125 - Lenovo PC 300GL | Using your Personal Computer - PC300GL - 6561, 6591 - Page 140
solving 88 supported 16 diskettes ejecting 27 option 99 display See monitor display data channel (DDC) 31 display power management signaling (DPMS) 53 DMI 32 DPMS (display power management signaling) 53 drive bays 10, 11, 16 drive (continued) CD-ROM 5 hard disk 5 problems, solving 88 drivers, video - Lenovo PC 300GL | Using your Personal Computer - PC300GL - 6561, 6591 - Page 141
10, 11 maximum 5 power management 54 supported 5, 16 heat output 20, 22 help 101 home page, IBM Personal Computer 101, 104 I IDE 5 identification numbers 109 indicators, status 27 infrared port 17 input/output features 17 intermittent problems 92 international warranty service 106 Internet home page - Lenovo PC 300GL | Using your Personal Computer - PC300GL - 6561, 6591 - Page 142
PC support services, fee 106 PCI bus 4 expansion slots 17 wake up 55 peripheral component interconnect See PCI planning workspace 25 Plug and Play technology 8, 17 pointing device problems 92 ports 13, 14 POST at startup 28 description of 64 error messages 66 message charts 69 updating 33 POST/BIOS - Lenovo PC 300GL | Using your Personal Computer - PC300GL - 6561, 6591 - Page 143
26 security features 9, 18 passwords 46 serial numbers 109 serial ports 16550-UART 6 available 17 problems 95 ring detect 54 server startup support 105 server support 105 service and support 9 services, fee 106 setup of computer 39 Setup Utility See Configuration/Setup Utility program shutting down - Lenovo PC 300GL | Using your Personal Computer - PC300GL - 6561, 6591 - Page 144
30 video bus-mastering for the controller 31 controller 17, 31 device drivers, installing 31 features 30 modes 30 port 17 SVGA 30 VGA 30 113 warranty extensions and upgrades 108 warranty service 105 warranty summary 101 win.IBM Enhanced Diagnostics work area, arranging 25 World Wide Web - Lenovo PC 300GL | Using your Personal Computer - PC300GL - 6561, 6591 - Page 145
- Lenovo PC 300GL | Using your Personal Computer - PC300GL - 6561, 6591 - Page 146
IBM® Part Number: 05L1938 Printed in U.S.A. January 1998 5L1938
Personal Computer
Using Your Personal Computer
PC 300GL
Type 6561 and Type 6591