Lenovo PC 300GL Using your Personal Computer - PC300GL - 6561, 6591 - Page 116

Before You Call for Service, Getting Customer Support and Service

Get Lenovo PC 300GL PDF manuals and user guides View all Lenovo PC 300GL manuals
Add to My Manuals
Save this manual to your list of manuals

Page 116 highlights

Be sure to retain your proof of purchase to obtain warranty service. The following items are not covered under this IBM product warranty: Replacement of parts that do not contain an IBM FRU number Note: All warranted parts contain a 7-character identification in the format IBM FRU XXXXXXX. Identification of software problem sources Configuration of BIOS as part of an installation or upgrade Installation of options or adapters after the initial setup Capture of predictive failure analysis (PFA) alerts and notification to the service provider Changes, modifications, or upgrades to device drivers Installation and maintenance of network operating systems (NOS) Installation and maintenance of application programs Before You Call for Service Many computer problems can be solved without outside assistance, by using the online help or by looking in the online or printed documentation that comes with your computer or software. Also, be sure to read the information in any README files that come with your software. Most computers, operating systems, and application programs come with documentation that contains troubleshooting procedures and explanations of error messages. The documentation that comes with your computer also contains information about the diagnostic tests you can perform. If you receive a POST error code when you turn on your computer, refer to the POST error-message charts in your hardware documentation. If you do not receive a POST error code, but suspect a hardware problem, refer to the troubleshooting information in your hardware documentation or run the diagnostic tests. If you suspect a software problem, consult the documentation (including README files) for the operating system or application program. Getting Customer Support and Service Purchasing an IBM PC hardware product entitles you to standard help and support during the warranty period. If you need additional support and services, a wide variety of extended services are available for purchase that address almost any need. 102 Using Your Personal Computer

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
  • 97
  • 98
  • 99
  • 100
  • 101
  • 102
  • 103
  • 104
  • 105
  • 106
  • 107
  • 108
  • 109
  • 110
  • 111
  • 112
  • 113
  • 114
  • 115
  • 116
  • 117
  • 118
  • 119
  • 120
  • 121
  • 122
  • 123
  • 124
  • 125
  • 126
  • 127
  • 128
  • 129
  • 130
  • 131
  • 132
  • 133
  • 134
  • 135
  • 136
  • 137
  • 138
  • 139
  • 140
  • 141
  • 142
  • 143
  • 144
  • 145
  • 146
Be sure to retain your proof of purchase to obtain warranty service.
The following items are not covered under this IBM product warranty:
±
Replacement of parts that do not contain an IBM FRU number
Note:
All warranted parts contain a 7-character identification in the format IBM
FRU XXXXXXX.
±
Identification of software problem sources
±
Configuration of BIOS as part of an installation or upgrade
±
Installation of options or adapters after the initial setup
±
Capture of predictive failure analysis (PFA) alerts and notification to the service
provider
±
Changes, modifications, or upgrades to device drivers
±
Installation and maintenance of network operating systems (NOS)
±
Installation and maintenance of application programs
Before You Call for Service
Many computer problems can be solved without outside assistance, by using the
online help or by looking in the online or printed documentation that comes with
your computer or software.
Also, be sure to read the information in any README
files that come with your software.
Most computers, operating systems, and application programs come with
documentation that contains troubleshooting procedures and explanations of error
messages.
The documentation that comes with your computer also contains
information about the diagnostic tests you can perform.
If you receive a POST error code when you turn on your computer, refer to the
POST error-message charts in your hardware documentation.
If you do not receive
a POST error code, but suspect a hardware problem, refer to the troubleshooting
information in your hardware documentation or run the diagnostic tests.
If you suspect a software problem, consult the documentation (including README
files) for the operating system or application program.
Getting Customer Support and Service
Purchasing an IBM PC hardware product entitles you to standard help and support
during the warranty period.
If you need additional support and services, a wide
variety of extended services are available for purchase that address almost any
need.
102
Using Your Personal Computer