Lenovo PC 300GL Using your Personal Computer - PC300GL - 6561, 6591 - Page 115

Getting Help, Service, and Information

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Chapter 7. Getting Help, Service, and Information If you need help, service, technical assistance, or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. For example, IBM maintains pages on the World Wide Web where you can get information about IBM products and services, find the latest technical information, and download device drivers and updates. Some of these pages are: http://www.ibm.com Main IBM home page http://www.pc.ibm.com IBM Personal Computer home page http://www.us.pc.ibm.com/desktop/ IBM Commercial Desktop home page (U.S.) http://www.us.pc.ibm.com/server/ IBM PC Server and Netfinity Server home page (U.S.) http://www.us.pc.ibm.com/options/ IBM Options home page (U.S.) You can select a country-specific Web site from these pages. Help is also available from bulletin boards and online services, as well as by fax and telephone. This section provides information about these sources. Services available and telephone numbers listed are subject to change without notice. Hardware Warranty Summary With the purchase of an IBM hardware product, you get comprehensive warranty coverage. During the IBM hardware product warranty period, you may call the IBM Personal Computer HelpCenter (1-800-772-2227 in the U.S.) for hardware product assistance. The following items are covered for the term of the warranty period: Problem Determination - Trained personnel are available to assist you with determining if you have a hardware problem and deciding what action is necessary to fix the problem. IBM Hardware Repair - If the problem is determined to be caused by IBM hardware, the appropriate level of service will be provided. Engineering Change Management - IBM or your reseller, if authorized by IBM, will provide Engineering Changes (ECs) that apply to your hardware. © Copyright IBM Corp. 1998 101

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Chapter 7.
Getting Help, Service, and Information
If you need help, service, technical assistance, or just want more information about
IBM products, you will find a wide variety of sources available from IBM to assist
you.
For example, IBM maintains pages on the World Wide Web where you can get
information about IBM products and services, find the latest technical information,
and download device drivers and updates.
Some of these pages are:
Main IBM home page
IBM Personal Computer home page
IBM Commercial Desktop home page (U.S.)
IBM PC Server and Netfinity Server home
page (U.S.)
IBM Options home page (U.S.)
You can select a country-specific Web site from these pages.
Help is also available from bulletin boards and online services, as well as by fax and
telephone.
This section provides information about these sources.
Services available and telephone numbers listed are subject to change without
notice.
Hardware Warranty Summary
With the purchase of an IBM hardware product, you get comprehensive warranty
coverage.
During the IBM hardware product warranty period, you may call the
IBM Personal Computer HelpCenter (1-800-772-2227 in the U.S.) for hardware
product assistance.
The following items are covered for the term of the warranty period:
±
Problem Determination - Trained personnel are available to assist you with
determining if you have a hardware problem and deciding what action is
necessary to fix the problem.
±
IBM Hardware Repair - If the problem is determined to be caused by IBM
hardware, the appropriate level of service will be provided.
±
Engineering Change Management - IBM or your reseller, if authorized by IBM,
will provide Engineering Changes (ECs) that apply to your hardware.
Copyright IBM Corp. 1998
101