Lenovo PC 300GL Using your Personal Computer - PC300GL - 6561, 6591 - Page 121

Number Operating System and Hardware Support Line, Network and Server Support Line, Ordering Support

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900-Number Operating System and Hardware Support Line In the U.S., if you prefer to obtain technical support on a pay-as-you go basis, you can use the 900-number support line. The 900-number support line provides support for IBM PC products that are out of the warranty period. To access this support, call 1-900-555-CLUB (2582). You will be notified of the charge per minute. Network and Server Support Line Network and Server Support is available for simple or complex networks made up of IBM servers and workstations using major network operating systems. In addition, many popular non-IBM adapters and network interface cards are supported. This service includes all of the features of the Enhanced PC Support Line, plus: Installing and configuring client workstations and servers Identifying system problems and correcting problems on the client or the server Using IBM and non-IBM network operating systems Interpreting documentation You can purchase this service on a per-call basis, as a multiple-incident package, or as an annual contract with a 10-incident limit. For more information about purchasing Network and Server Support, see "Ordering Support Line Services." Ordering Support Line Services Enhanced PC Support Line and Network and Server Support Line services are available for products on the Supported Products list. To receive a Supported Products list: In the U.S.: 1. Call 1-800-426-3395. 2. Select document number 11683 for Network and Server support. 3. Select document number 11682 for Enhanced PC support. In Canada, contact IBM Direct at 1-800-465-7999, or: 1. Call 1-800-465-3299. 2. Select the HelpWare catalog. In all other countries, contact your IBM reseller or IBM marketing representative. For more information or to purchase these services: Chapter 7. Getting Help, Service, and Information 107

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900-Number Operating System and Hardware Support Line
In the U.S., if you prefer to obtain technical support on a pay-as-you go basis, you
can use the 900-number support line.
The 900-number support line provides
support for IBM PC products that are out of the warranty period.
To access this support, call 1-900-555-CLUB (2582).
You will be notified of the
charge per minute.
Network and Server Support Line
Network and Server Support is available for simple or complex networks made up
of IBM servers and workstations using major network operating systems.
In
addition, many popular non-IBM adapters and network interface cards are
supported.
This service includes all of the features of the Enhanced PC Support Line, plus:
±
Installing and configuring client workstations and servers
±
Identifying system problems and correcting problems on the client or the server
±
Using IBM and non-IBM network operating systems
±
Interpreting documentation
You can purchase this service on a per-call basis, as a multiple-incident package, or
as an annual contract with a 10-incident limit.
For more information about
purchasing Network and Server Support, see “Ordering Support Line Services.”
Ordering Support Line Services
Enhanced PC Support Line and Network and Server Support Line services are
available for products on the Supported Products list.
To receive a Supported
Products list:
±
In the U.S.:
1. Call 1-800-426-3395.
2.
Select document number 11683 for Network and Server support.
3.
Select document number 11682 for Enhanced PC support.
±
In Canada, contact IBM Direct at 1-800-465-7999, or:
1. Call 1-800-465-3299.
2.
Select the HelpWare catalog.
±
In all other countries, contact your IBM reseller or IBM marketing
representative.
For more information or to purchase these services:
Chapter 7.
Getting Help, Service, and Information
107