Lenovo PC 300GL Using your Personal Computer - PC300GL - 6561, 6591 - Page 110

Printer Problems, Action, Software Problem

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Printer Problems The printer does not work. Action Verify that: 1. The printer is turned on and is online. 2. The printer signal cable is securely connected to the correct parallel, serial, or USB port on the computer. (Refer to "Desktop Model Connectivity" on page 13 for the location of the parallel, serial, and USB ports.) Note: Non-IBM printer signal cables might cause unpredictable problems. 3. You have assigned the printer port correctly in your operating system or application program. 4. You have assigned the printer port correctly in the Configuration/Setup Utility Program. (For instructions on using the Configuration/Setup Utility Program, refer to Chapter 4, "Configuring Your Computer" on page 39.) 5. If the problem persists, run the tests described in the documentation that comes with your printer. If the problem cannot be isolated and corrected, have the computer and printer serviced. Software Problem Is your software program OK? Action To determine if problems are caused by installed software, verify that: 1. Your computer has the minimum memory requirements needed to use the software. Refer to the information supplied with the software to verify memory requirements. Note: If you have just installed an adapter or memory, you might have a memory address conflict. 2. The software is designed to operate on your computer. 3. Other software works on your computer. 4. The software you are using works on another computer. If you received any error messages while using the software program, refer to the information supplied with the software for a description of the messages and solutions to the problem. If the problem cannot be isolated and corrected, have the computer serviced. 96 Using Your Personal Computer

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Printer Problems
Action
The printer does not
work.
Verify that:
1.
The printer is turned on and is online.
2.
The printer signal cable is securely connected to the correct
parallel, serial, or USB port on the computer.
(Refer to
“Desktop Model Connectivity” on page
13 for the location of
the parallel, serial, and USB ports.)
Note:
Non-IBM printer signal cables might cause
unpredictable problems.
3.
You have assigned the printer port correctly in your operating
system or application program.
4.
You have assigned the printer port correctly in the
Configuration/Setup Utility Program.
(For instructions on
using the Configuration/Setup Utility Program, refer to
Chapter
4, “Configuring Your Computer” on page
39.)
5.
If the problem persists, run the tests described in the
documentation that comes with your printer.
If the problem cannot be isolated and corrected, have the computer
and printer serviced.
Software Problem
Action
Is your software
program OK?
To determine if problems are caused by installed software, verify
that:
1.
Your computer has the minimum memory requirements
needed to use the software.
Refer to the information supplied
with the software to verify memory requirements.
Note:
If you have just installed an adapter or memory, you
might have a memory address conflict.
2.
The software is designed to operate on your computer.
3.
Other software works on your computer.
4.
The software you are using works on another computer.
If you received any error messages while using the software
program, refer to the information supplied with the software for a
description of the messages and solutions to the problem.
If the problem cannot be isolated and corrected, have the computer
serviced.
96
Using Your Personal Computer