Lenovo ThinkCentre M82 (English) User Guide - Page 133

Option problems, An option that was just installed does not work

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PIM items sent from the Windows 7 operating system cannot be received correctly Symptom: Personal Information Manager (PIM) items sent from the Windows 7 operating system cannot be received correctly into the address book of any other Bluetooth-enabled device. Action: The Windows 7 operating system sends PIM items in XML format, but most Bluetooth-enabled devices handle PIM items in vCard format. If another Bluetooth-enabled device can receive a file through Bluetooth, a PIM item sent from the Windows 7 operating system might be saved as a file with the extension .contact. Option problems Use this information to diagnose problems with Lenovo hardware options that do not have their own troubleshooting information. Select your symptom from the following list: • "An option that was just installed does not work" on page 121 • "An option that previously worked does not work now" on page 121 An option that was just installed does not work Symptom: An option that was just installed does not work. Action: Verify that: • The option is designed for your computer. • You followed the installation instructions supplied with the option and the installation instructions provided with your computer, and all option files (such as device drivers, if required) are installed correctly. • You have not loosened other installed options or cables. • If the option is an adapter, you have provided enough hardware resources for the adapter to function correctly. See the documentation supplied with the adapter (as well as the documentation for any other installed adapters) to determine the resources required for each adapter. If these actions do not correct the problem, run the Lenovo Solution Center program. If you need technical assistance, see Chapter 11 "Getting information, help, and service" on page 127. An option that previously worked does not work now Symptom: An option that previously worked does not work now. Actions: • Verify that all option hardware and cable connections are secure. • If the option comes with its own test instructions, use those instructions to test the option. • If the failing option is a SCSI option, verify that: - The cables for all external SCSI options are connected correctly. - The last option in each SCSI chain, or the end of the SCSI cable, is terminated correctly. - All external SCSI options are turned on. External SCSI options must be turned on before the computer is turned on. For more information, see your SCSI documentation. • Verify that the option and any required device drivers are installed correctly. If these actions do not correct the problem, run the Lenovo Solution Center program. If you need technical assistance, see Chapter 11 "Getting information, help, and service" on page 127. Chapter 10. Troubleshooting and diagnostics 121

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PIM items sent from the Windows 7 operating system cannot be received correctly
Symptom: Personal Information Manager (PIM) items sent from the Windows 7 operating system cannot be
received correctly into the address book of any other Bluetooth-enabled device.
Action: The Windows 7 operating system sends PIM items in XML format, but most Bluetooth-enabled
devices handle PIM items in vCard format. If another Bluetooth-enabled device can receive a file through
Bluetooth, a PIM item sent from the Windows 7 operating system might be saved as a file with the extension
.contact.
Option problems
Use this information to diagnose problems with Lenovo hardware options that do not have their own
troubleshooting information.
Select your symptom from the following list:
•
“An option that was just installed does not work” on page 121
•
“An option that previously worked does not work now” on page 121
An option that was just installed does not work
Symptom: An option that was just installed does not work.
Action: Verify that:
•
The option is designed for your computer.
•
You followed the installation instructions supplied with the option and the installation instructions provided
with your computer, and all option files (such as device drivers, if required) are installed correctly.
•
You have not loosened other installed options or cables.
•
If the option is an adapter, you have provided enough hardware resources for the adapter to function
correctly. See the documentation supplied with the adapter (as well as the documentation for any other
installed adapters) to determine the resources required for each adapter.
If these actions do not correct the problem, run the Lenovo Solution Center program. If you need technical
assistance, see Chapter 11 “Getting information, help, and service” on page 127.
An option that previously worked does not work now
Symptom: An option that previously worked does not work now.
Actions:
•
Verify that all option hardware and cable connections are secure.
•
If the option comes with its own test instructions, use those instructions to test the option.
•
If the failing option is a SCSI option, verify that:
–
The cables for all external SCSI options are connected correctly.
–
The last option in each SCSI chain, or the end of the SCSI cable, is terminated correctly.
–
All external SCSI options are turned on. External SCSI options must be turned on before the computer
is turned on. For more information, see your SCSI documentation.
•
Verify that the option and any required device drivers are installed correctly.
If these actions do not correct the problem, run the Lenovo Solution Center program. If you need technical
assistance, see Chapter 11 “Getting information, help, and service” on page 127.
Chapter 10
.
Troubleshooting and diagnostics
121