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Lexmark 2500 User's Guide - Page 58

Troubleshooting, Power button is not lit, Software does not install - printer troubleshooting

UPC - 734646093309

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Page 58 highlights

Troubleshooting • "Setup troubleshooting" on page 58 • "Print troubleshooting" on page 60 • "Copy troubleshooting" on page 63 • "Scan troubleshooting" on page 64 • "Fax troubleshooting" on page 66 • "Jams and misfeeds troubleshooting" on page 68 • "Error messages" on page 71 • "Removing and reinstalling the software" on page 72 Setup troubleshooting • "Power button is not lit" on page 58 • "Software does not install" on page 58 • "Page does not print" on page 59 Power button is not lit Check power connection 1 Disconnect the power cord from the wall outlet, and then from the printer. 2 Plug the cord all the way into the power supply on the printer. 2 1 3 Plug the cord into an electrical outlet that other electrical devices have been using. 4 If the light is not on, press . Software does not install Check your operating system Check your system requirements The following operating systems are supported: Windows 2000, Windows XP, Windows Vista, and Mac OS X. Note: For Windows 2000 users, make sure you are using Service Pack 3 or later. Check that your computer meets the minimum system requirements listed on the box. Troubleshooting 58

Section	Page
Contents	3
Finding information about the printer	7
Setting up the printer	11
Checking the box contents	11
Learning about the printer	12
Understanding the parts of the printer	12
Using the control panel buttons	14
Learning about the software	15
Using the printer software	15
Using the Lexmark Imaging Studio	15
Using the Solution Center	17
Using Print Properties	18
Opening Print Properties	18
Using the Save Settings menu	18
Using the I Want To menu	18
Using the Options menu	18
Using the Print Properties tabs	19
Using the Toolbar	19
Resetting printer software settings to defaults	20
Loading paper and original documents	21
Loading paper	21
Loading various paper types	21
Loading original documents on the scanner glass	24
Printing	26
Changing the paper type	26
Printing a document	26
Printing a Web page	26
Printing high-quality graphics	27
Printing photos or images from a Web page	27
Printing collated copies	28
Printing the last page first (reverse page order)	28
Printing on both sides of the paper (duplexing)	29
Printing transparencies	29
Printing envelopes	29
Printing iron-on transfers	30
Printing cards	30
Printing multiple pages on one sheet	31
Working with photos	32
Retrieving and managing photos	32
Transferring all photos from a media device using the computer	32
Transferring selected photos from a media device using the computer	32
Printing photos using the computer	33
Printing photos from the Photo Library	33
Printing all photos from a media device using the computer	33
Printing selected photos from a media device using the computer	33
Printing Photo Packages	34
Creating photo projects	34
Creating Photo Greeting Cards	34
Creating and viewing a slideshow	35
Printing an image as a multiple-page poster	35
Copying	37
Copying using the control panel	37
Making a copy	37
Copying 4 x 6 photos	37
Copying using the computer	38
Copying a document using the computer	38
Copying a photo using the computer	39
Scanning	40
Scanning using the control panel	40
Scanning using the computer	41
Scanning a document using the computer	41
Scanning a photo to the Photo Library	41
Scanning multiple photos at one time using the computer	42
Scanning multiple photos using the computer	42
Scanning documents or images for e-mailing	43
Saving a scanned image on the computer	44
Removing image patterns from photos, magazines, or newspapers	44
Customizing scan settings using the computer	45
Changing the order of programs in the Scan Application list	45
Faxing	46
Sending a fax using the software	46
Receiving a fax using the software	47
Using the computer Phone Book	47
Printing fax activity reports	47
Blocking junk faxes	48
Customizing fax settings	48
Customizing settings using the Fax Solution Software	48
Setting the number of rings before receiving a fax automatically	49
Maintaining the printer	50
Changing print cartridges	50
Removing a used print cartridge	50
Installing print cartridges	50
Achieving better print quality	52
Improving print quality	52
Aligning the print cartridges	52
Cleaning the print cartridge nozzles	53
Wiping the print cartridge nozzles and contacts	54
Preserving the print cartridges	55
Cleaning the scanner glass	55
Ordering print cartridges	55
Ordering paper and other supplies	56
Using genuine Lexmark print cartridges	56
Refilling a print cartridge	57
Recycling Lexmark products	57
Troubleshooting	58
Setup troubleshooting	58
Power button is not lit	58
Software does not install	58
Page does not print	59
Print troubleshooting	60
Improving print quality	61
Poor text and graphic quality	61
Poor quality at the edges of the page	62
Print speed is slow	62
Partial document or photo prints	63
Photo smudges	63
Copy troubleshooting	63
Copier does not respond	63
Scanner unit does not close	63
Poor copy quality	64
Partial document or photo copies	64
Scan troubleshooting	64
Scanner does not respond	65
Scan was not successful	65
Scanning takes too long or freezes the computer	65
Poor scanned image quality	66
Partial document or photo scans	66
Fax troubleshooting	66
Cannot send or receive a fax	66
Can send but not receive faxes	67
Can receive but not send faxes	67
Printer receives a blank fax	67
Received fax has poor print quality	68
Jams and misfeeds troubleshooting	68
Paper jams	68
Paper or specialty media misfeeds	68
Printer does not feed paper, envelopes, or specialty media	69
Banner paper jams	69
Blinking lights on the control panel	70
Error messages	71
Removing and reinstalling the software	72
Notices	73
Edition notice	73
UNITED STATES GOVERNMENT RIGHTS	73
Trademarks	74
Conventions	74
Federal Communications Commission (FCC) compliance information statement	74
European Community (EC) directives conformity	75
Noise emission levels	75
Waste from Electrical and Electronic Equipment (WEEE) directive	76
Federal Communications Commission (FCC) compliance information statement	76
Notice to users of the Canadian telephone network	77
Notice to users of the New Zealand telephone network	78
South Africa telecommunications notice	78
Power consumption	79
Product power consumption	79
Total energy usage	79
End-user license agreement	80