Lexmark 2500 User's Guide - Page 66

Poor scanned image quality, Partial document or photo scans, Fax troubleshooting

Page 66 highlights

Poor scanned image quality Check the control panel If one of the lights is blinking, see "Blinking lights on the control panel" on page 70. for any blinking lights Clean the scanner glass If the scanner glass is dirty, gently wipe it with a clean, lint-free cloth dampened with water. Adjust the quality of the scan 1 Load an original document facedown on the scanner glass. 2 From the desktop, double-click the Lexmark Imaging Studio icon. 3 From the left pane of the Welcome screen, click Scan. 4 Click Custom Settings. 5 Select a higher scan resolution. 6 Click Start. Review steps to improve See "Improving print quality" on page 52. print quality Are you scanning from photo or glossy paper, a magazine, or a newspaper? If you are copying or scanning from photo or glossy paper, a magazine, or a newspaper, see "Removing image patterns from photos, magazines, or newspapers" on page 44. Check quality of original If the quality of the original document is not satisfactory, try using a clearer version of document the document or image. Check document placement Make sure the document or photo is loaded facedown on the scanner glass in the lower right corner. Partial document or photo scans Check document placement Check paper size Make sure the document or photo is loaded facedown on the scanner glass in the lower right corner. Make sure the paper size being used matches the size you selected. Fax troubleshooting • "Cannot send or receive a fax" on page 66 • "Can send but not receive faxes" on page 67 • "Can receive but not send faxes" on page 67 • "Printer receives a blank fax" on page 67 • "Received fax has poor print quality" on page 68 Cannot send or receive a fax Check the control If one of the lights is blinking, see "Blinking lights on the control panel" on page 70. panel for any blinking lights Check power If the light is not on, see "Power button is not lit" on page 58. Troubleshooting 66

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Poor scanned image quality
Check the control panel
for any blinking lights
If one of the lights is blinking, see “Blinking lights on the control panel” on page 70.
Clean the scanner glass
If the scanner glass is dirty, gently wipe it with a clean, lint-free cloth dampened with
water.
Adjust the quality of the
scan
1
Load an original document facedown on the scanner glass.
2
From the desktop, double-click the
Lexmark Imaging Studio
icon.
3
From the left pane of the Welcome screen, click
Scan
.
4
Click
Custom Settings
.
5
Select a higher scan resolution.
6
Click
Start
.
Review steps to improve
print quality
See “Improving print quality” on page 52.
Are you scanning from
photo or glossy paper, a
magazine, or a
newspaper?
If you are copying or scanning from photo or glossy paper, a magazine, or a newspaper,
see “Removing image patterns from photos, magazines, or newspapers” on page 44.
Check quality of original
document
If the quality of the original document is not satisfactory, try using a clearer version of
the document or image.
Check document
placement
Make sure the document or photo is loaded facedown on the scanner glass in the lower
right corner.
Partial document or photo scans
Check document
placement
Make sure the document or photo is loaded facedown on the scanner glass in the lower
right corner.
Check paper size
Make sure the paper size being used matches the size you selected.
Fax troubleshooting
“Cannot send or receive a fax” on page 66
“Can send but not receive faxes” on page 67
“Can receive but not send faxes” on page 67
“Printer receives a blank fax” on page 67
“Received fax has poor print quality” on page 68
Cannot send or receive a fax
Check the control
panel for any blinking
lights
If one of the lights is blinking, see “Blinking lights on the control panel” on page 70.
Check power
If the
light is not on, see “Power button is not lit” on page 58.
Troubleshooting
66