Magellan RoadMate 6000T Manual - English - Page 11
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UPC - 763357115055
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Chapter 1: Contact Information If you need support for your Magellan RoadMate 6000T and you wish to contact Thales, please use the following information to direct your questions/comments to the proper person. 1.1 Technical Support If you need technical assistance or "how-to" help, or if you have a technical question about the functionality of your Magellan product, please contact us on the Internet at www.magellangps.com or reach us by fax or by phone. Our Technical Support phone representatives are available Monday through Friday, 6:00 a.m. to 5:00 p.m. PST/PDT. After hours, you may leave a detailed voice mail message that will be returned within the next business day. Telephone: (866) 868-2259 or (909) 394-5000 (outside the United States) You may also reach Technical Support by Fax: (909) 494-7777 [Attn: Tech. Support]; or E-Mail: [email protected] 1.2 Warranty Service To obtain warranty service on your Magellan RoadMate 6000T, you must contact us for a return authorization (RA) before you ship the product. Packages arriving at our dock without an RA will be refused. To obtain an RA, simply contact our Technical Support group at: Telephone: (866) 868-2259 or (909) 394-5000 (outside the United States); Fax: (909) 394-7050 [Attn: Tech. Support]; or E-Mail: [email protected] 1.3 Customer Service If you need to order accessories or obtain unlock codes, you can call our Customer Service Department Monday through Friday, 6:00 a.m. to 5:00 p.m. PST/PDT, or visit our Web site at www.magellangps.com. Telephone: (866) 339-0488 or (909) 394-5000 (outside the United States); Fax: (909) 394-7078. 1.4 Registration Please make sure to register your Magellan RoadMate 6000T at www.magellangps.com. By registering, you will be informed of the latest product updates. 1