McAfee TSA00M005PAA User Guide - Page 14

Total Protection Service User Guide Total Protection Service User Guide Managing potentially unwanted program detections „ Quarantined: The item could not be cleaned. The original item was deleted and a copy was placed in a quarantine folder in a binary proprietary format. If the item was a program, all associated cookies and registry keys were also deleted. Items are placed into the quarantine folder in a format that is no longer a threat to your server. These items are deleted after 30 days. You can manage these items using the Note Quarantine Viewer (see Managing quarantined files). „ Delete failed: The item could not be cleaned or deleted. If it is in use, close it and attempt the clean again. If it resides on read-only media, such as CD, no further action is required. Total Protection Service has prevented the original item from accessing your server, but it cannot delete the item. Any items copied to your system have been cleaned. If you are not sure why the item could not be cleaned, a risk might still exist. Note 4 Click OK to close the dialog box. At the start of an on-demand scan, previous detections of potentially unwanted programs are cleared from the Potentially Unwanted Program Viewer. For on-access Note scans, previous detections remain in the Potentially Unwanted Program Viewer, and new detections are appended to the existing list. To display a list of approved programs excluded from spyware scans: 1 In the Common Tasks area of the Total Protection Service console, select Manage PUP Detections. 2 In the Potentially Unwanted Programs Viewer, click Approved. 14